Zingle Pricing, Features, Reviews & Comparison of Alternatives

Zingle

Text messaging for customer service & team collaboration

4.64/5 (112 reviews)

Zingle overview

What is Zingle?

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.

Businesses can segment and tag their customers or contacts based on specific categories, with dynamic segmentation that allows users to create rules (or filters) to have contacts automatically added or removed. Group messaging allows users to use filters and tags to send messages in bulk and connect with multiple contacts in an instant. Customizable fields allow businesses to create customer profiles that meet the needs of their business, including fields such as appointments, status, check-in and check-out, and more.

Zingle’s team inbox enables users to receive real-time messages from across all channels for both customer communication and team collaboration. Users can create saved replies and message templates to respond more efficiently, and use the built-in language translator to translate over 90 languages in order to communicate with every customer without barriers. Additional features include internal notes, delayed messages, PMS (property management system) integrations, emojis, autoresponders, opt-in / opt-out support, MMS messaging, and more.

Users can customize a variety of automations called ‘Zings’ in order to respond to customers which can be tailored to business needs. Zingle allows users to choose from over 25 automated actions, such as if-then action messaging, as well as use filters and conditions to intelligently automate communications and responses. Analytics and reporting help businesses track and maximize performance to make data-driven decisions.
www.zingle.com

Pricing

Starting from
$179/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Zingle screenshot: Multi-channel customer communication and team collaboration within one unified inboxZingle Final 05-17Zingle screenshot: Track and maximize performance with robust reporting and analyticsZingle screenshot: Automatically segment contacts by rules or filtersZingle screenshot: One-click group messaging allows users to connect with multiple contacts instantlyZingle screenshot: Customize contact profiles with custom fields that meet the needs of the businessZingle screenshot: Text with customers anytime, anywhere using the mobile apps for Android and iOSZingle screenshot: Search for templates via the Zing Marketplace

Zingle reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.7
heather avila

Best B2C communication platform available

Used daily for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

Pros
Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

Cons
We would like to see improvements with the exportable reports from the provided analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenna Shaw

Amazing Product - Perfect For Our Property

Used daily for 1-2 years
Reviewed 2019-02-12
Review Source: Capterra

Amazing, very helpful, and a great new-age way to give our guests the best service.

Pros
We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

Cons
We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Single is very helpful in my daily work but can be very frustrating to use at times.

Used daily for 1-2 years
Reviewed 2018-02-07
Review Source: Capterra

Pros
Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Cons
Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael Ross

Wonderful connection tool

Used daily for 1-2 years
Reviewed 2018-07-26
Review Source: Capterra

Pros
This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Cons
The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Greg Weik

Game changing technology

Used daily for 1-2 years
Reviewed 2019-02-12
Review Source: Capterra

Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.

Pros
This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.

Cons
I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zingle pricing

Starting from
$179/month
Pricing options
Free trial
Subscription
View Pricing Plans

Please email us for more info help@zingleme.com

Zingle features

Instant Messaging
Third Party Integration

API (224 other apps)
Activity Dashboard (137 other apps)
Automatic Notifications (109 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (143 other apps)
Call Routing (104 other apps)
Call Transfer (97 other apps)
Caller ID (86 other apps)
Chat (129 other apps)
Communication Management (100 other apps)
Conferencing (107 other apps)
Contact Management (93 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (137 other apps)
Video Conferencing (99 other apps)
Voice Mail (87 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Zingle

Key features of Zingle

  • Mass texting
  • Analytics
  • MMS
  • Polls / voting
  • Coupons
  • Scheduling
  • Shortcodes
  • Team inbox
  • Automations
  • Analytics
  • Multi-channel messaging
  • Social media integration
  • Language translations
  • Saved replies & message templates
  • Customer segmentation
  • Tagging
  • Contact management
  • Categorizing
  • Automated message flows
  • Performance tracking and reporting
  • Real-time messaging
  • iOS and Android mobile apps
  • Dynamic contact segmenting
  • Rules-based workflows
  • One-click SMS group messaging
  • Custom fields and profiles
  • Filters and conditions
  • Automated actions
  • Delayed messages
  • Internal collaboration notes
  • PMS (property management system) integration
  • Emojis
  • Contact export / import
  • Autoresponder
  • Opt-in / opt-out support
  • MMS & animated GIF support
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Benefits

Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

Businesses can segment and tag their customers and contacts based on specific categories.

Receive real-time messages from customers across multiple channels within one unified inbox.

Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.