App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Medallia Concierge Logo

Medallia Concierge

4.6
(121)

Write a review

Text messaging for customer service & team collaboration

(4)

Medallia Concierge Pricing, Features, Reviews and Alternatives

Medallia Concierge FAQs

Q. What type of pricing plans does Medallia Concierge offer?

Medallia Concierge has the following pricing plans:
Starting from: $179.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Medallia Concierge?

Medallia Concierge has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Medallia Concierge support?

Medallia Concierge supports the following languages:
English


Q. Does Medallia Concierge support mobile devices?

Medallia Concierge supports the following devices:
Android, iPad, iPhone


Q. Does Medallia Concierge offer an API?

No, Medallia Concierge does not have an API available.


Q. What other apps does Medallia Concierge integrate with?

Medallia Concierge integrates with the following applications:
Meta for Business


Q. What level of support does Medallia Concierge offer?

Medallia Concierge offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat

Medallia Concierge product overview

Price starts from

179

Per month

Per Feature

What is Medallia Concierge?

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.

Key benefits of using Medallia Concierge

  • Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

  • Businesses can segment and tag their customers and contacts based on specific categories.

  • Receive real-time messages from customers across multiple channels within one unified inbox.

  • Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

  • Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos

    Not sure about Medallia Concierge? Compare it with a popular alternative

    Starting from

    179

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Medallia Concierge pricing information

    Value for money

    4.5

    /5

    121

    Starting from

    179

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Medallia Concierge features

    Functionality

    4.4

    /5

    121

    Total features

    68

    12 categories

    Most valued features by users

    Third-Party Integrations
    Reporting/Analytics
    Chat/Messaging
    Contact Management
    Mobile Access
    Customizable Branding
    Data Import/Export
    Live Chat

    Functionality contenders

    Medallia Concierge users reviews

    Overall Rating

    4.6

    /5

    121

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.07/10
    Rating distribution

    5

    4

    3

    2

    1

    86

    23

    8

    2

    2

    Pros
    Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
    Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.
    It has been a great experience. From customer support to the notice and upgrades, all great.
    Cons
    Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.
    The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.
    I can type and reply faster than the website responds which ends up with the wrong window being closed (not the internet connection speed). Zingle at times appears to mix messages.

    Overall rating contenders

    Common Medallia Concierge comparisons

    Medallia Concierge logo
    Intercom logo
    Medallia ConciergevsIntercom
    Medallia Concierge logo
    Quiq logo
    Medallia ConciergevsQuiq
    Medallia Concierge logo
    Zendesk Suite logo
    Medallia ConciergevsZendesk Suite

    Related categories