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Zingle

Text messaging for customer service & team collaboration

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Zingle Pricing, Features, Reviews and Alternatives

Zingle product overview

What is Zingle?

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.

Key benefits of using Zingle

  • Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

  • Businesses can segment and tag their customers and contacts based on specific categories.

  • Receive real-time messages from customers across multiple channels within one unified inbox.

  • Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

  • Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat

    Training options

    Live Online
    In Person
    Documentation
    Videos

    Zingle pricing information

    Value for money

    4.6

    /5

    115

    Starting from

    $

    179

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zingle features

    Functionality

    4.5

    /5

    115
    Total Features80 10 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Contact Management
    Mobile Access
    Chat/Messaging
    Live Chat
    Data Import/Export
    Customizable Branding

    Functionality contenders

    Zingle users reviews

    Overall rating

    4.6

    /5

    115

    Positive reviews

    91%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.12/10
    Rating distribution

    5

    4

    3

    2

    1

    82

    23

    7

    2

    1

    Pros
    Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.

    CV

    Catherine V.

    Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

    Emmanuel L.

    It has been a great experience. From customer support to the notice and upgrades, all great.

    MJ

    Micael J.

    Cons
    Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.

    RM

    Robin M.

    The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.

    CM

    Charlotte M.

    I can type and reply faster than the website responds which ends up with the wrong window being closed (not the internet connection speed). Zingle at times appears to mix messages.

    TA

    Tom A.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best B2C communication platform available

    Reviewed 2 years ago

    We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

    Pros

    Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

    Cons

    We would like to see improvements with the exportable reports from the provided analytics.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Amazing Product - Perfect For Our Property

    Reviewed 2 years ago

    Amazing, very helpful, and a great new-age way to give our guests the best service.

    Pros

    We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

    Cons

    We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Single is very helpful in my daily work but can be very frustrating to use at times.

    Reviewed 3 years ago
    Pros

    Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

    Cons

    Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    One of the easiest ways to communicate

    Reviewed 3 months ago

    I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.

    Pros

    I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.

    Cons

    We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Wonderful connection tool

    Reviewed 3 years ago
    Pros

    This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

    Cons

    The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

    Zingle FAQs and common questions

    Zingle has the following pricing plans:
    Starting from: $179.00/month
    Pricing model: Subscription
    Free Trial: Available


    Zingle has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Zingle supports the following languages:
    English


    Zingle supports the following devices:
    Android, iPhone, iPad


    No, Zingle does not have an API available.


    Zingle integrates with the following applications:
    Facebook


    Zingle offers the following support options:
    Knowledge Base, FAQs/Forum, Email/Help Desk, Chat

    Related categories