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Zingle Logo

Zingle

Text messaging for customer service & team collaboration

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Zingle Pricing, Features, Reviews and Alternatives

Zingle product overview

Price starts from

179

Per month

Per Feature

What is Zingle?

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.

Key benefits of using Zingle

  • Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

  • Businesses can segment and tag their customers and contacts based on specific categories.

  • Receive real-time messages from customers across multiple channels within one unified inbox.

  • Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

  • Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos

    Zingle pricing information

    Value for money

    4.6

    /5

    118

    Starting from

    179

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zingle features

    Functionality

    4.5

    /5

    118

    Total features

    70

    12 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Chat/Messaging
    Contact Management
    Mobile Access
    Live Chat
    Customizable Branding
    Data Import/Export

    Functionality contenders

    Zingle users reviews

    Overall Rating

    4.6

    /5

    118

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.08/10
    Rating distribution

    5

    4

    3

    2

    1

    84

    23

    8

    2

    1

    Pros
    Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
    Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.
    It has been a great experience. From customer support to the notice and upgrades, all great.
    Cons
    Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.
    The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.
    I can type and reply faster than the website responds which ends up with the wrong window being closed (not the internet connection speed). Zingle at times appears to mix messages.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best B2C communication platform available

    Reviewed 4 years ago

    We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

    Pros

    Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

    Cons

    We would like to see improvements with the exportable reports from the provided analytics.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Zingle: maybe better than a phone

    Reviewed a year ago

    We find our customers are more likely to respond to text than call. Especially those that aren’t in a time sensitive situation. It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos.

    Pros

    Zingle was incredibly easy to use. It was very user friendly and simple to teach to new staff. The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag. The auto timer responder was also spectacular.

    Cons

    Zingle has very little integration options with other software, which meant we had to use two softwares at once and try to keep them updated at the same time. We also could not use our current phone number with Zingle and had to use one assigned by them.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Still on the fence

    Reviewed 2 months ago
    Pros

    Once set up properly, it does what you would expect with a texting service

    Cons

    There were difficulties setting it up from the start, with customer service. It also doesn't seem to have a desktop app. Our previous texting service did, which made it easier to use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great targeting, and customer service tool

    Reviewed 8 months ago

    WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue.

    Pros

    Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property.

    Cons

    I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Amazing Product - Perfect For Our Property

    Reviewed 4 years ago

    Amazing, very helpful, and a great new-age way to give our guests the best service.

    Pros

    We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

    Cons

    We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

    Zingle FAQs and common questions

    Q. What type of pricing plans does Zingle offer?

    Zingle has the following pricing plans:
    Starting from: $179.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Zingle?

    Zingle has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Zingle support?

    Zingle supports the following languages:
    English


    Q. Does Zingle support mobile devices?

    Zingle supports the following devices:
    Android, iPad, iPhone


    Q. Does Zingle offer an API?

    No, Zingle does not have an API available.


    Q. What other apps does Zingle integrate with?

    Zingle integrates with the following applications:
    Meta for Business


    Q. What level of support does Zingle offer?

    Zingle offers the following support options:
    Knowledge Base, FAQs/Forum, Email/Help Desk, Chat

    Common Zingle comparisons

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