Decisions on Demand - 2026 Pricing, Features, Reviews & Alternatives

Decisions on Demand is a Salesforce AppExchange app that helps marketing and sales operations teams manage complex assignment, routing and distribution logic in Salesforce. The app automatically finds the right owner for leads, accounts, contacts and any other objects in Salesforce, leading to faster response times and lower admin overhead.

Key capabilities include Round Robin distribution, Load Balancing assignment and Lead to Account Matching, as well as support for complex routing rules based on any combination of Salesforce fields, standard or custom.

The app lets the operations team handle absences and working hours and set up assignment caps and weights to ensure prompt follow up, manage workload and reward top performers. Skills-based routing ensures that only team members with relevant product knowledge and language skills are assigned. Service level agreements (SLAs) can be enforced by automatically re-assigning records when the original representative fails to follow-up in time.

Decisions on Demand provides tools to facilitate management of complex assignment logic, including a built-in test console, full version history and detailed execution records to support in-depth analysis and reporting. Assignment rules can also be downloaded and edited in Excel, which allows for thousands of fine-grained rules to be managed efficiently.