Decisions on Demand Pricing, Features, Reviews & Comparison of Alternatives

Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

4.63/5 (8 reviews)

Decisions on Demand overview

What is Decisions on Demand?

Decisions on Demand is a Salesforce AppExchange app that helps marketing and sales operations teams manage complex assignment, routing and distribution logic in Salesforce. The app automatically finds the right owner for leads, accounts, contacts and any other objects in Salesforce, leading to faster response times and lower admin overhead.

Key capabilities include Round Robin distribution, Load Balancing assignment and Lead to Account Matching, as well as support for complex routing rules based on any combination of Salesforce fields, standard or custom.

The app lets the operations team handle absences and working hours and set up assignment caps and weights to ensure prompt follow up, manage workload and reward top performers. Skills-based routing ensures that only team members with relevant product knowledge and language skills are assigned. Service level agreements (SLAs) can be enforced by automatically re-assigning records when the original representative fails to follow-up in time.

Decisions on Demand provides tools to facilitate management of complex assignment logic, including a built-in test console, full version history and detailed execution records to support in-depth analysis and reporting. Assignment rules can also be downloaded and edited in Excel, which allows for thousands of fine-grained rules to be managed efficiently.
decisionsondemand.com

Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Decisions on Demand screenshot: Decisions on Demand decision tableDecisions on Demand -- Complex Lead Assignments Made SimpleDecisions on Demand screenshot: Decisions on Demand test dataDecisions on Demand screenshot: Decisions on Demand AppExchange login

Decisions on Demand reviews

Excellent
5

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.1
  4.4
  4.1
  5.0
Anonymous

Full featured customizatable rules engine for Salesforce

Used daily for less than 6 months
Reviewed 2019-09-05
Review Source: Capterra

Pros
Flexibility of the tool to handle complex rules and territory assignment scenarios

Cons
UI is not conducive to editing large business policies, which is somewhat mitigated by exporting and modifying in Excel

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carla Johnson

Best Product for Lead Management

Used daily for 2+ years
Reviewed 2019-09-19
Review Source: Capterra

We are using this to replace the lead assignment rules in Salesforce. As I stated above the product is very VERY easy to use and maintain. Working with the vendor was also very helpful as they continue staying in touch with us after the product has been installed offering "personal" support with the dedicated rep that has been with us throughout the product installed.

Pros
The ease of use. This product is very easy to set up and maintain

Cons
There is not anything that I can think of that I would say I like "least" about this product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brad Rocque

Great Product - Easy to Customize

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

We use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams.

Pros
It is extremely easy to set up and use, and can be used with any fields.

Cons
I wish it could take over some of the workflow and process builder features rather than just an assignment tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Kieren Wuest

DoD functions well, not great for business users

Used daily for 1-2 years
Reviewed 2019-09-05
Review Source: Capterra

Our assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app.

Pros
Round Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development

Cons
Complex interface Technical workarounds New product features not matured

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kevin Pray

An amazing (and amazingly versatile!) software tool for Salesforce

Used daily for 2+ years
Reviewed 2019-09-06
Review Source: Capterra

We were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well.

Pros
Ability to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine

Cons
I really can't think of anything - it's been smooth sailing since implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Decisions on Demand pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing starts at $20/user/month. Volume discounts available. Contact Decisions on Demand for complete pricing details.

Decisions on Demand features

API
Campaign Management

A/B Testing (208 other apps)
Activity Dashboard (367 other apps)
Automatic Notifications (214 other apps)
Campaign Analysis (305 other apps)
Campaign Segmentation (208 other apps)
Content Management (276 other apps)
Customizable Branding (284 other apps)
Customizable Templates (293 other apps)
Data Import/Export (263 other apps)
Drag & Drop Interface (260 other apps)
Email Marketing Management (205 other apps)
Engagement Analytics (268 other apps)
Monitoring (254 other apps)
Multi-Channel Marketing (248 other apps)
Real Time Analytics (250 other apps)
Reporting & Statistics (361 other apps)
Social Media Integration (320 other apps)
Third Party Integration (358 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Decisions on Demand

Key features of Decisions on Demand

  • Account Assignment
  • Account-Based Marketing
  • Account-Based Sales
  • Automatic Normalization
  • Excel Import Export
  • Lead Assignment
  • Lead Segmentation
  • Lead-to-Account Matching
  • Load Balancing
  • Opportunity Assignment
  • Opportunity Splits
  • Round Robin
  • Salesforce Custom Object Assignment
  • Segmentation
  • Skills-based Routing
  • Territory-based Distribution
  • Version History
View All Features

Benefits

> Improve marketing ROI with faster, more accurate Lead Assignment
> Improve sales lead to prospect conversion rates with near real time assignments
> React faster to changes in sales coverage and marketing campaigns -- no coding required
> Reduce admin overhead for sales and marketing ops teams
> Easily scale as you grow with high performance and fully customizable assignment solutions