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Onclusive Social vs Sprinklr Social Comparison (2026)

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Sprinklr Social logo

Sprinklr Social

Overview

Digimind is a social media marketing tool that transforms social and online data into actionable business insights. With real-time monitoring and AI-powered analysis of the online landscape, it enables marketers to effectively plan, execute, and analyze their marketing strategies.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

15000

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

16

5

4

3

2

1

10

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.2

94

5

4

3

2

1

43

36

12

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
66%
would recommend this app

Pros

Not enoughreviews yet

Pros

“Detailed engagement insights, flexible subscription options, and convenient payment arrangements help businesses track performance and manage their marketing activities effectively.”
MZ

Muhammad Z.

Talent Acquisition Officer

“This enables it to automate processes, understand customer sentiment, anticipate trends, and provide intelligent responses or recommendations to agents.”
DM

Dana M.

Client Support Manager

“The post-scheduling tools make it easy to plan, organize, and publish content across different platforms.”
MZ

Muhammad Z.

Talent Acquisition Officer

Cons

Not enoughreviews yet

Cons

“May be overkill (and too costly/complex) for small or mid-sized businesses.”
JT

Junior T.

Data Processor

“Way too expensive.”
Verified reviewer profile picture

Gabriel S.

Senior Digital Strategist

“Sometimes the app bugs and does not support all carousel images.”
Verified reviewer profile picture

landry l.

CEO

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features43
  • @mentions
  • A/B Testing
  • AI Copilot
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audience Engagement
  • Audience Targeting
  • Automated Publishing
  • Automated Routing
  • Behavior Analytics
  • Benchmarking
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Editorial Calendar
  • Email Management
  • Email Marketing
  • Employee Advocacy
  • Engagement Tracking
  • Feedback Management
  • For iPad Devices
  • Gamification
  • Generative AI
  • IVR
  • Impact Measurement
  • Inbox Management
  • Influencer Tracking
  • Interaction Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Attribution
  • Lead Management
  • Live Chat
  • Machine Learning
  • Marketing Automation
  • Media Monitoring
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Proactive Chat
  • Queue Management
  • ROI Tracking
  • Real Time Comparisons
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Mentions Tracking
  • Social Promotion
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Version Control
  • Visualization
  • Website Monitoring
  • Workflow Automation
  • Workflow Management
  • Total features122
  • @mentions
  • A/B Testing
  • AI Copilot
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audience Engagement
  • Audience Targeting
  • Automated Publishing
  • Automated Routing
  • Behavior Analytics
  • Benchmarking
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Editorial Calendar
  • Email Management
  • Email Marketing
  • Employee Advocacy
  • Engagement Tracking
  • Feedback Management
  • For iPad Devices
  • Gamification
  • Generative AI
  • IVR
  • Impact Measurement
  • Inbox Management
  • Influencer Tracking
  • Interaction Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Attribution
  • Lead Management
  • Live Chat
  • Machine Learning
  • Marketing Automation
  • Media Monitoring
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Proactive Chat
  • Queue Management
  • ROI Tracking
  • Real Time Comparisons
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Mentions Tracking
  • Social Promotion
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Version Control
  • Visualization
  • Website Monitoring
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrations11
  • AI Virtual Avatar
  • Adjust
  • Adobe Analytics
  • Adobe Commerce
  • Adobe Experience Manager
  • AppsFlyer
  • BL.INK
  • Bazaarvoice
  • Beckon
  • Bitly
  • Bynder
  • Canary
  • Coveo Relevance Cloud
  • Discourse
  • Domo
  • Emplifi Social Marketing Cloud
  • FormAssembly
  • Freshdesk
  • Freshsales
  • Google Analytics 360
  • Google Data Studio
  • Haptik
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jive
  • Kochava
  • LinkedIn for Business
  • Marketo Engage
  • MediaValet
  • Mediaocean
  • Meta for Business
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Viva Engage
  • Oracle Eloqua Marketing Automation
  • Oracle Responsys
  • PowerReviews
  • SAP Ariba
  • SAP Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Shutterstock Editor
  • Slack
  • Snapchat for Business
  • Stripe Payments
  • Tableau
  • Trustpilot
  • Twilio
  • Twitter/X
  • WordPress
  • Zapier
  • Zendesk Suite
  • Total integrations47
  • AI Virtual Avatar
  • Adjust
  • Adobe Analytics
  • Adobe Commerce
  • Adobe Experience Manager
  • AppsFlyer
  • BL.INK
  • Bazaarvoice
  • Beckon
  • Bitly
  • Bynder
  • Canary
  • Coveo Relevance Cloud
  • Discourse
  • Domo
  • Emplifi Social Marketing Cloud
  • FormAssembly
  • Freshdesk
  • Freshsales
  • Google Analytics 360
  • Google Data Studio
  • Haptik
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jive
  • Kochava
  • LinkedIn for Business
  • Marketo Engage
  • MediaValet
  • Mediaocean
  • Meta for Business
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Viva Engage
  • Oracle Eloqua Marketing Automation
  • Oracle Responsys
  • PowerReviews
  • SAP Ariba
  • SAP Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Shutterstock Editor
  • Slack
  • Snapchat for Business
  • Stripe Payments
  • Tableau
  • Trustpilot
  • Twilio
  • Twitter/X
  • WordPress
  • Zapier
  • Zendesk Suite