GetResponse vs Omnisend

Brevo Marketing Platform

Gmail

MailerLite

Cloud-based marketing platform offering email, SMS, WhatsApp, automation, and CRM tools for businesses of all sizes.

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button

From newsletters to automated customer journeys—join 1 million businesses scaling the easy way with MailerLite. 

Internet Marketer

The customer support is unresponsive and unhelpful.

Owner

I liked the software but their support is brutal and puts a really bad taste in your mouth.

Internet Marketer/Graphic Designer

Over the years, I've had a few questions and concerns, and the support staff has always been prompt in answering them and resolving my problems.

Digital Marketing Analyst 

The support team is always willing to help with any questions I have, and they have been incredibly patient and thorough in their explanations.

Send beautifully-designed, responsive emails. Increase your sales and subscriber engagement through comprehensive email marketing campaigns.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

App Notifications

Automated Scheduling

Autoresponders

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Channel Management

Chat/Messaging

Click Tracking

Contact Database

Contact Management

Content Management

Customer Database

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Customization

Dashboard

Design Management

Drag & Drop

Drip Campaigns

Dynamic Content

Email Campaign Management

Email Distribution

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Form Builder

Forms Management

Image Library

Landing Pages/Web Forms

Lead Capture

Lead Engagement

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

List Management

Live Chat

Mailing List Management

Marketing Automation

Media Library

Mobile Optimization

Multi-Campaign

Multi-Channel Marketing

Multi-Language

Newsletter Management

Personalization

Product Recommendations

Real-Time Analytics

Real-Time Data

Real Time Editing

Real-Time Notifications

Reporting/Analytics

Reporting & Statistics

Responsive Web Design

ROI Tracking

Search/Filter

Segmentation

SEO Management

Simple Mail Transfer Protocol (SMTP)

SMS Marketing

SMS Notifications

Social Marketing

Social Media Integration

Spam Blocker

Subscriber Management

Subscription Management

Template Management

Third-Party Integrations

Visitor Tracking

Visual Analytics

Web Forms

Web Notifications

Website Analytics

Website Management

Website Publishing Options

Website Visitor Tracking

Widgets

WYSIWYG Editor

The GetResponse integrations most frequently cited by reviewers are: WordPress (a website builder product rated 4.6 out of 5 for its integration with GetResponse) and ClickFunnels (a landing page product, 4.9).

Integrations

By industry, GetResponse reviewers are most commonly professionals in marketing and advertising (22%). The most frequent use case for GetResponse cited by reviewers is email marketing (81% of reviewers).

GetResponse

Web-based

ActiveCampaign

AWeber

Constant Contact

SendGrid

ClickFunnels

Kartra

Sender

HubSpot Marketing Hub

EngageBay CRM

Campaign Monitor by Marigold

Klaviyo

iContact

Starter

Marketer

Creator

GetResponse Max

Confusing list organization & costs

67% of reviewers feel negative about GetResponse’s list management. Some users find the organization of lists unintuitive, making it hard to track or manage contacts efficiently. Reviewers say importing lists can be problematic, with rejections and unclear error messages. They mention that list names must be unique and are sometimes visible to recipients, which they dislike. Users also express concern about rising costs as their lists grow, and feel restricted by limitations on deleting or modifying lists.

Billing and account management problems

owner

Then, when I went live, the software failed and here we are sixteen weeks later and still the software glitch has not been resolved, I cannot market my services and Get Response doesn't care because they keep charging me every month for the service they are not providing.  

Director

This was after we'd spent hours setting up the emails and automation. Before you do any work, upload your list and see if it will even be accepted. When we asked for them to refund our payment due to our inability to use their system they refused, citing terms and conditions.

91% of reviewers feel negative about GetResponse’s account and payment handling. Some users report being charged after canceling, experiencing unexpected subscription renewals, and facing difficulties with refunds. Reviewers indicate that account suspensions can occur without prior notice, sometimes resulting in lost access or deleted data. They say customer service is slow to resolve billing disputes, and some feel the company lacks transparency in its payment policies. Users express frustration over inflexible account limits and challenges with commission payments.

Deliverability and sending limitations

49% of reviewers feel negative about GetResponse’s email sending capabilities. Some users report frequent deliverability issues, with emails landing in spam or not reaching inboxes due to blacklisted IPs. Reviewers indicate that sending to large lists is restricted, and there are problems with rejected lists or accounts being deactivated after sending campaigns. They find reporting on sent emails limited and say technical glitches sometimes corrupt emails. Users also mention slow email delivery and challenges with double opt-in processes.

Complex and slow user interface

36% of reviewers feel negative about GetResponse’s ease of use. Some users find the platform difficult to navigate, with too many steps required for basic tasks. Reviewers mention slow loading times, technical glitches, and confusing layouts that hinder productivity. They say the editor can be frustrating, with elements not behaving as expected and limited customization options. Users report that setting up campaigns or managing multiple opt-ins is cumbersome, especially for those new to the software.

Slow and unhelpful support experience

39% of reviewers feel negative about GetResponse’s customer support. Some users report slow response times, with support taking days to address issues or resolve tickets. Reviewers feel that support staff can be unhelpful, sometimes responding with scripted answers or lacking technical knowledge. They say communication is often poor, and there is no phone support available. Users express frustration when support fails to resolve urgent problems or does not provide clear solutions to their questions.

Efficient list management features

Dott.ssa

I found very very useful being able to use conditional logic for contact tagging, moving from list to list or choosing which email will be the next a user will receive.

88% of reviewers feel positive about GetResponse’s email list management. Reviewers indicate that building, segmenting, and maintaining email lists is straightforward and effective. They value features like conditional logic, easy list creation, and automation for follow-ups. Some users say the platform helps them collect and manage large numbers of contacts, integrate with other tools, and export lists when needed. They find that managing multiple lists for different brands or campaigns is simple, and appreciate the guidance provided for growing and maintaining healthy email databases.

Prompt platform responsiveness

Manager

Customer support team is prompt and replies quickly

87% of reviewers feel positive about GetResponse’s response time. Some users report that the platform processes tasks quickly and delivers emails efficiently, which they find essential for timely communication. Reviewers appreciate the smooth operation and minimal downtime, noting that their campaigns run reliably. They say the autoresponder feature enables fast follow-ups, helping them maintain high engagement rates. Users also mention that the platform’s reliability gives them confidence in managing their marketing activities without delays or disruptions.

Integrated email & landing tools

Founder

The landing page and website creator is easy to setup, the AI email generator and segmentation features lets us capture leads and send personalized offers saving time while ensuring consistent content, all at an affordable price.

96% of reviewers feel positive about GetResponse’s email and landing page features. Reviewers appreciate having a unified platform to manage email campaigns, create landing pages, and automate workflows. They say the drag-and-drop editors, variety of templates, and integration between email lists and landing pages save time and boost productivity. Some users report that being able to quickly set up campaigns and capture leads without hiring extra help is a major benefit. They find the all-in-one approach especially useful for streamlining marketing efforts and segmenting contacts efficiently.

Comprehensive small business marketing

OMCA

It offers a variety of services which makes it a powerful software for online marketing.

92% of reviewers feel positive about GetResponse’s marketing capabilities for small businesses. Users think the platform offers a wide range of tools that help them launch and grow their marketing efforts affordably. Some reviewers find the interface approachable for beginners, while others value the ability to scale as their business expands. They appreciate having essential marketing elements—like automation, CRM, and ad management—in one place. Many users say the platform supports their growth and helps them engage audiences effectively without needing multiple tools.

Powerful email automation tools

Lead analytics consultant

One particularly useful feature is the automation workflow builder, which makes it simple to construct intricate, customised customer journeys.

Digital Marketer

Powerful marketing automation feature that allows you to create complex automation workflows that help you streamline your marketing efforts.

87% of reviewers feel positive about GetResponse’s email automation. Users think the automation workflows are easy to set up and allow for targeted, behavior-based messaging. Reviewers appreciate the visual workflow builder, which helps them map out complex campaigns without advanced technical skills. They say automation saves time, improves efficiency, and increases ROI by sending the right messages at the right time. Some users highlight that automating onboarding and follow-ups helps nurture leads and reduces manual work for their teams.

Client Services Manager

The automation templates have saved us the hassle of configuring our seasonal email marketing programs that will make sure our past customers receive timely offers without us having to watch it day by day.

The price, the price is something that I cannot afford, especially that with a trial of 30 days you cannot boost your  list of contacts considerably... And the fact that you cannot use Gmail with free accounts.

Marketing Executive

Its user-friendly interface and helpful templates make it easy to create professional campaigns even without advanced technical skills.

One downside is that pricing can increase quickly as your contact list grows.

Overall, GetResponse is a great email marketing software that really allows you to increase your growth with AI.

I like GetResponse because it makes email marketing and automation simple and efficient.

I liked so much that everything is clear, no buttons miss a lable in their website.

Customer Service

I liked the fact it has the option of paid ads creator as well as tracking everything with analytics & contact management.

Sales Manager

Even the free version allows for click tracking which is rare.

Assistant Project Manager

GetResponse represents reliability, competence and genuine customer focus.

Junior Digital Marketing Manager

It has an accessible interface that makes it easy for a single person to set up and monitor multiple campaigns at once.

Business Development Team Leader

Emails reach a lot of mailboxes so there is major delivery rate there !

I use this platform to take care of our newsletters and sales promotions.

Not adviced for those who cannot invest on domains and the like.

One thing that I have found the autoresponder function most helpful for was nurturing leads with the delivery of targeted content.

Marketing and content executive

GetResponse integrates with other tools that we use (such as gleam.io), which helps us get thousands of email subscribers when we launch competitions and giveaways.

This has helped our business to collect hundreds of email addresses each week; these are either people who sign up for our newsletter on our website or those who opt in for merchandise updates while browsing our online store..

A very basic function is not included in their premium pricing.

Great customer service and several beautiful templates to choose from.

Very attentive service, they solved my issue very fast also they were kind and don’t make feel like you are talking to a robot

The customer service had a quick rebuttal for not getting a refund.

The paid version must be amazing but the free plan is very generous.

Digital Marketing Intern

To learn some advance automation features of get response required more time.

East to use, all on one platform for marketing and sales!

GetResponse vs Omnisend Comparison (2026)

GetResponse

Omnisend

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives