GetResponse Pricing, Features, Reviews & Comparison of Alternatives

GetResponse

The world's easiest e-mail marketing

4.14/5 (223 reviews)

GetResponse overview

What is GetResponse?

Maximize the effectiveness of your campaigns even after they’re complete with GetResponse Email Intelligence designed to make tracking, gauging and analyzing a real pleasure. Make smart decisions within minutes: compare follow-ups, measure site conversions, segment subscribers with one click or view hourly fluctuations.
www.getresponse.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Middle-East and Africa, United Kingdom

Supported languages

English
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GetResponse reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  3.9
  4.1
Jacob Elbaum

Best Email Marketing Software for Affiliate Marketers

Used occasionally for 6-12 months
Reviewed 2020-03-03
Review Source: Capterra

If you’re an affiliate marketer and want to get started on your email campaigns quickly this is the best software out there. They have super easy set up and their automations are easy to build. They’re of course seamlessly integrated with all the other known Lead capture tools as well.

Pros
- Super easy set up - They allow affiliate marketers to use their software for emailing relatively cold leads. Big win! - Great customer service - Decent affiliate program - Relatively is expensive for many contacts

Cons
- There was no free option - It doesn’t let you open multiple tabs of same instance for easy copying and pasting -

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

GetResponse is a solid alternative to MailChimp

Used weekly for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.

Pros
GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

Cons
The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Really wanted to like this software

Used daily for free trial
Reviewed 2020-05-04
Review Source: Capterra

Pros
I really really wanted to like this one. I had high hopes for the platform but unfortunately it was just to difficult to learn and not very intuitive. The customer service is impeccable just wasn't a good fit for what I needed.

Cons
The functionality was a bit off, I had issues navigation the dashboard. Also testing the campaign before making it live was a headache.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Compliance Department Astonishingly Harsh

Used weekly for 2+ years
Reviewed 2020-03-29
Review Source: Capterra

Get Response compliance department treated us with an inexcusable heaviness: We'd been using GR for years. Things went well. It was time to build a new segment. The new emails bumped us to the next $$$ level. So, we used 'pay up front discount' (BIG mistake). We emailed the new list. Got some negative tics, due to some less than perfect hygiene on our part. Enter the disciplinarians:. Get Response compliance offered 1 option: Kill the VAST majority of your emails. Then you can play again. We'd just paid them $X,000's for an upgrade, & they hits us with the 500 pound hammer. Imagine a Dr. visit: Dr. finds a questionable spot on a big toe. Dr. offers one option: "Amputate BOTH legs now." We asked for grace. GR Compliance response: It's the 500 pound hammer or you're off line. Only one list triggered this review. We said: "Remove just the 1 list with issues." They would have none of it. GR would not be satisfied until they punished us irreparably. X,XXX of emails of individuals who are our friends and business contacts - all gone. (See above note where GR prevented us from exporting OUR emails which WE had put into GR) Then GR locked out the potential for adding emails back - including the hundreds of perfectly good, very solid, very clean emails we'd added, 1 by 1 - & had not yet even had the opportunity to email yet!! All the work we'd been doing to add and clean up our lists... GONE. Leader to leader: DO NOT do Get Response. Please heed our horror story.

Pros
Did seem to deliver. Gave decent tools for building newsletters. Liked several of their features. Landing pages feature is good.

Cons
There's no easy way to add one email to several categories at once. Example: You have one a customer email. You want to place that email in three segmented lists (which happens quite often). Unfortunately, you have to enter that same individual email THREE times. It felt to me that Get Response was stacking the deck in their favor with this non-functionality. You have to put in more emails, you owe them more money. It's possible that this was not strictly the case, (I never got out the calculator for this). From my experience, they could have made this option MUCH more user friendly. WHEN (not if) they place you, the paying customer, into a disciplinary review, they WILL lock your ability to export. You can follow the "it's easy to export" guides all you want to... you're not going to let you get YOUR contacts out of their system. (my experience) Get Response apparently believes that all those emails you've put into their system... those are not YOUR contacts.... you won't get them out if they have reason to discipline you... which they will. They talk nice and have cheery messages. But import something they don't like, they will, (with a smile), treat you as a paying customer like a redheaded stepchild. Is that the way you want to be treated? You might think that you're a good rule-follower and don't do things wrong... we paid them and used them for years. Then, one day they became punitive. It happened immediately after we paid them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Nick Ramphir

This software is not bad.

Used monthly for 2+ years
Reviewed 2019-08-15
Review Source: Capterra

Besides the server issue, the software is very useful. The training is also excellent to help improve your marketing.

Pros
It gives you great templates and products. The analytics are very helpful for tracking your results.

Cons
Using for email marketing, we had issues with our open rates getting reduced by 50% or more without change in our usage. After numerous communication with the company, we found out they moved us to a "bad" server/IP address which triggered the recipient inbox spam filters. After several months, the problem was resolved with open rates bouncing back up. They denied being the cause but we have the proof.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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GetResponse pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starts at $15.00 monthly for up to 1,000 subscribers and an unlimited amount of emails.

GetResponse features

API
Activity Dashboard
Campaign Segmentation
Content Management
Customizable Templates
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Real Time Analytics
Third Party Integration

A/B Testing (201 other apps)
Automatic Notifications (200 other apps)
Campaign Analysis (287 other apps)
Campaign Management (344 other apps)
Customizable Branding (268 other apps)
Data Import/Export (247 other apps)
Monitoring (241 other apps)
Multi-Channel Marketing (242 other apps)
Reporting & Statistics (344 other apps)
Social Media Integration (310 other apps)

Videos and tutorials

Additional information for GetResponse

Key features of GetResponse

  • Autoresponders 2.0
  • Email drag-and-drop Editor
  • Single Opt-in Automated Imports
  • 1000+ iStock photos
  • Automated Single Opt-in Imports
  • Email and Landing Page A/B Testing
  • Responsive Email Design
  • Inbox Preview
  • Video Email Marketing
  • Real-time Reports
  • State of the Art API
  • Landing Page Creator
  • Form Builder
  • Forms on the Go
  • Responsive Landing Page Design
  • Social Media Integration
  • List Building Program
View All Features

Benefits

GetResponse makes all your newsletters look great on all devices, automatically. Computers, smartphones, tablets... you will WOW your audience every time. Best part is, you don't need to do anything. Responsive email design works its magic behind the scenes to get you 42% more results and more sales.