HubSpot Marketing Hub vs Promo.com

Brevo

Mailchimp

MailerLite

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

From newsletters to automated customer journeys—join 700,000 businesses scaling the easy way with MailerLite. 

Digital Marketing Manager

We could push more content and reach more audiences than was previously impossible. And, the customer support is PHENOMENAL. When reaching out to support actually solves your problem without taking a chunk away from your day is huge IMO.

Customer Service Lead

This system provides us with an entire picture of our customer service and marketing efforts put together.

HubSpot's software helps you attract new subscribers and grow your list over time

A/B Testing

Activity Dashboard

Alerts/Notifications

Audit Management

Automated Publishing

Autoresponders

Calendar Management

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

Campaign Tracking

CAN-SPAM Compliance

Chatbot

Click Tracking

Collaboration Tools

Competitive Analysis

Contact Database

Contact Management

Content Library

Content Management

Content Marketing

Conversion Rate Optimization

Conversion Tracking

Customer Database

Customer Segmentation

Customer Surveys

Customizable CTAs

Customizable Forms

Customizable Templates

Customization

Dashboard

Data Import/Export

Drag & Drop

Drip Campaigns

Dynamic Content

Email Campaign Management

Email Management

Email Marketing

Email Sequences

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

File Sharing

Filtering

Form Builder

Forms Creation & Design

Google Analytics Integration

Image Library

Keyword Rank Tracking

Keyword Research Tools

Keyword Tracking

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Lead Verification/Validation

Link Management

List Management

Live Chat

Marketing Automation

Marketing Management

Mobile Optimization

Monitoring

Multi-Account Management

Multi-Campaign

Multi-Channel Attribution

Multi-Channel Data Collection

Multi-Channel Marketing

Multivariate Testing

Performance Metrics

Personalization

Pipeline Management

Post Management

Post Scheduling

Predictive Analytics

Prospecting Tools

Real Time Editing

Reporting/Analytics

Reporting & Statistics

Responsive Web Design

ROI Tracking

Role-Based Permissions

Search/Filter

Search Marketing

Segmentation

SEO Management

Social Advertising

Social Marketing

Social Media Integration

Social Media Monitoring

By industry, HubSpot Marketing Hub reviewers are most commonly professionals in marketing and advertising (17%). The most frequent use case cited by reviewers is email marketing (52%).

Users and use cases

Some users say HubSpot Marketing Hub offers good value for money through its generous free plan, and reviewers appreciate testing core features before committing. However, some reviewers feel costs rise quickly and upgrades are often necessary as needs grow.

Value for money

The HubSpot Marketing Hub integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.0 out of 5 for its integration with HubSpot Marketing Hub), Gmail (an email management product, 4.7), and WordPress (a website builder product, 4.9).

Integrations

HubSpot Marketing Hub is a marketing automation tool with key features that include contact database management, email campaign management, email marketing, marketing automation workflows, lead capture, list management, and more.

HubSpot Marketing Hub

Web-based

Zoho CRM

ActiveCampaign

Pipedrive

Marketo Engage

Bitrix24

Salesforce Marketing Cloud

Salesforce Marketing Cloud Account Engagement

Keap

Constant Contact

Dynamics 365

Hootsuite

Klaviyo

Creatio CRM

Sprout Social

WordPress

Act-On

Marketing Hub Starter

Marketing Hub Professional

Marketing Hub Enterprise

Reporting functionality limitations

37% of reviewers feel negative about HubSpot’s reporting features. Some users say the platform’s reporting tools lack flexibility and depth, making it difficult to generate custom or cross-object reports. Reviewers mention challenges with dashboard customization, exporting data, and accessing advanced analytics without higher-tier plans. They report inconsistencies in data presentation and limitations in tracking specific metrics or multi-channel attribution. Users indicate that these shortcomings often require reliance on external tools or manual workarounds to obtain the insights they need.

Limited template customization options

38% of reviewers feel negative about HubSpot’s template customization. Some users report that customizing email and landing page templates can be challenging, especially for those without coding experience. Reviewers mention constraints in the drag-and-drop builder, limited design flexibility, and difficulties editing templates to match specific branding needs. They say advanced customization often requires technical skills or workarounds, which can be frustrating for businesses seeking a unique look. Users indicate that these limitations may hinder their ability to fully tailor marketing assets.

Frequent bugs and system glitches

71% of reviewers feel negative about HubSpot’s bugs and issues. Some users report encountering glitches, slow loading times, and system outages that disrupt workflow. Reviewers mention problems with integrations, formatting, and updates that change or remove familiar features unexpectedly. They say support responses to technical issues can be slow or unsatisfactory, leading to frustration. Users indicate that these recurring technical problems can impact productivity and require extra time to resolve, especially when updates introduce new bugs or inconsistencies.

High and complex pricing structure

Manager

You start "for free" and it quickly becomes the most expensive tool you've ever seen in your life :) for one thousand per month, you literally cannot do anything - it constantly requires plan upgrades and they tend to charge for literally everything extra.

The least that I like about this software is that every time I need to increase the marketing contacts, it always needs to upgrade to the next subscription tier and as a result, it becomes more expensive.

46% of reviewers feel negative about HubSpot’s pricing. Some users report that the cost increases steeply as contact lists grow or as advanced features are needed, with many functionalities locked behind higher-tier plans. Reviewers mention frustration with required upgrades, additional fees for add-ons, and a lack of flexible pricing options. They say the pricing model can be prohibitive for small businesses or startups, and that the value may not justify the expense if only a subset of features is used. Users indicate that budget constraints often limit adoption or expansion.

Detailed email tracking capabilities

Owner, operator, worker

With features like open and click-through rate tracking, as well as comprehensive email performance reports, we can easily optimize our marketing campaigns for maximum impact.

91% of reviewers feel positive about HubSpot’s email tracking. Some users indicate that tracking opens, clicks, and recipient activity helps them optimize follow-ups and measure engagement. Reviewers appreciate features like real-time notifications, integration with Gmail and other platforms, and the ability to automate email sequences. They say these tools provide valuable insights into customer behavior and campaign effectiveness. Users find that having centralized tracking for emails, leads, and website activity streamlines communication and supports more informed decision-making.

Integrated email campaign management

Marketing Content Creator

Hubspot is an all-in-one marketing tool that's great for compiling your email campaigns, social posts, analytics, contacts, and forms all into one platform.

93% of reviewers feel positive about HubSpot’s email campaign management. Some users report that the platform makes it easy to create, automate, and track email campaigns alongside other marketing activities. Reviewers appreciate the visual editor, customizable templates, and ability to segment audiences for targeted messaging. They say integrations with CRM and analytics tools provide a comprehensive view of campaign performance. Users find that managing all aspects of campaigns in one place improves collaboration, saves time, and helps drive better engagement and conversions.

Time-saving automation features

95% of reviewers feel positive about HubSpot’s marketing automation. Some users say the automation tools help them streamline repetitive tasks, such as sending follow-up emails, scheduling social posts, and triggering workflows based on user behavior. Reviewers appreciate the ability to create personalized experiences, manage campaigns, and integrate with other software. They find that automation saves significant time, allows for better multitasking, and supports both small and large marketing teams. Users indicate that having all automation features in one place enhances productivity and enables them to focus on strategy.

Comprehensive lead management tools

Field and Digital Marketer

The best one so far is the lead nurturing program of the software, without any technical knowledge one can use Hubspot and manage their leads, view analytics (Traffic, campaigns, etc) build landing pages (Drag and drop) and so much more.

93% of reviewers feel positive about HubSpot’s lead management. Some users report that the platform offers robust tools for capturing, tracking, and nurturing leads throughout the sales funnel. Reviewers appreciate being able to manage contacts, automate follow-ups, and align marketing and sales teams for better conversion rates. They say the integration with CRM and analytics helps them monitor lead behavior and optimize strategies. Some users find the lead scoring and segmentation features valuable for prioritizing prospects and improving communication. They indicate that these capabilities save time and drive measurable growth in their organizations.

E-Commerce Manager

The convenience of being a complete one-stop shop is simply amazing, and we are able to integrate our email system with our overall retail contacts management database on a single roof.

Administrator

The first agent instructed me to send an email to a specific address, conveniently failing to mention that this address only accepts emails from professional accounts, making it impossible for me to contact them. When I called back to request the correct information, the situation escalated.

Marketing Admin

HubSpot has great value at the entry level as it integrates with its own all in one platform of tools for lead generation and marketing management

Head of Growth Marketing

Reporting can also be a bit limiting if you want deeper custom analysis, and there are times when setting up more advanced workflows or attribution requires more trial and error than expected.

Its built-in CRM integration keeps marketing and sales aligned, while detailed reporting gives clear visibility into what’s actually driving conversions.

It has brought structure and efficiency to our sales and marketing alignment, improved visibility across teams, and allowed us to run data-driven campaigns at scale.

Operation Assistant

The built-in CRM integration is another strong advantage because it helps keep track of leads and customer interactions in one place.

Sales Development Rep

Its seamless integration with the CRM, strong automation capabilities, and user-friendly interface have made it easier to align marketing efforts with sales objectives. While there are some limitations with customization at lower tiers, HubSpot remains a powerful solution for streamlining marketing operations and driving engagement.

Human Resources Manager

HubSpot Commerce Hub is a reliable and accurate tool that helps us automate email marketing and contact management effortlessly.

Director

HubSpot Marketing Hub works well as an all-in-one platform for email marketing, lead management, and automation.

Managing Editor

Having all emails, leads, and analytics in one place enhanced our marketing efficiency at the International Journal of Nursing and Health Services

Owner

I could market to them, have them fill forms on the landing pages I built, and update it inside the Hub.

It’s great having tools for email marketing, automation, landing pages, and analytics all in one place — it really streamlines campaign management.

Some customization and integrations require a bit of learning, and managing multiple email lists or campaigns can be time-consuming.

Social Media Manager

I love his CRM because I can see when a prospect sends us a message, if he already has an open deal or if a brand new lead.

Marketing Operations Analyst

not a con of marketing hub itself, but unfortunately so many companies are still stuck with their Salesforce CRM and integrating with HubSpot Marketing Hub instead of getting enterprise HubSpot.

Marketing Manager

Hubspot Marketing Hub had limitations when it came to data and analysis of marketing activities, and an add-on was required for these quite necessary operational functions

Marketing Director

Campaign management could be better and provide more options - e.g. more control of what counts as an influenced contact (email open treated the same as form submission).

Director of Technical Operations

the marketing hub allowed us to handle inbound sales much easier from a variety of sources (email campaigns, paid ads, display ads, etc.) and makes it easy to track engagements that lead to no where previously.

Technical Lead

I could design a professional-looking email using the drag-and-drop editor, segment my audience based on various criteria, and track the performance of the campaign all in one place.

Product Strategist

Adding a footer style blocker is really challenging, especially if you're creating personal auto response emails.

HubSpot Marketing Hub vs Promo.com Comparison (2026)

HubSpot Marketing Hub

Promo.com

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives