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Promo.com
5
132
4
46
3
14
2
9
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Leading Online Video Creation Platform for Businesses
Table of Contents
Promo.com - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Promo.com overview
Based on 212 verified user reviews
What is Promo.com?
By industry, Promo.com reviewers are most commonly professionals in marketing and advertising (16%). The most frequent use case cited is social media marketing (50% of reviewers).
What do users say about Promo.com pricing?
Reviewers appreciate the high-quality videos, extensive templates, and affordable marketing options Promo.com provides. Some reviewers find the price high for small businesses, report unclear pricing, and express frustration with limited payment flexibility and upselling tactics.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
Video Creation
Marketing Content Creation
Cancel and Refund
Video Editing
Billing Issues
Promo.com’s user interface
Promo.com pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Promo.com?
By industry, Promo.com reviewers are most commonly professionals in marketing and advertising (16%). The most frequent use case cited is social media marketing (50% of reviewers).
Select to learn more
Who uses Promo.com?
Based on 212 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Promo.com's key features
Most critical features, based on insights from Promo.com users:
All Promo.com features
Features rating:
Promo.com alternatives
Promo.com
Starting from
199
Per month
Starting from
Free
Snapchat for Business
Starting from
5
Meta for Business
Starting from
No pricing info
Promo.com pricing
Starting from
199
Per month
Flat Rate
User opinions about Promo.com price and value
Value for money rating:
Of 26 reviews that provide robust commentary on Promo.com's price and value, mention it in a positive light.
Users think Promo.com offers high-quality, professional-looking videos at a fraction of the cost compared to traditional production or buying stock footage elsewhere. Reviewers appreciate the extensive template and content libraries, time-saving features, and the ability to create affordable marketing materials. Some reviewers find the price point high, especially for small businesses or infrequent users, and indicate frustration with the lack of flexible payment options and upselling tactics. Some users say the pricing structure can be unclear, and a few report that the value does not always match the cost for their specific needs.
, and
Promo.com integrations (5)
Top integrations
Promo.com customer support
What do users say about Promo.com customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Promo.com customer support.
Widely noted by reviewers, Promo.com's customer support is fast, friendly, and often resolves issues promptly via chat.
A portion of users highlight the team's professionalism, knowledge, and dedication to fully addressing their needs.
Multiple users appreciate the ease of reaching support, especially through the responsive live chat feature.
A minority of users report difficulty reaching customer service and mention unresolved issues or unhelpful responses.
Support options
Training options
To see what individual users say about Promo.com's customer support, check out the review snippets below.
“It can be difficult to reach customer service when there are some problems.”
Eyüp Ö.
Industrial Engineer
“I've used this company for over 2 years and now it's been 1 month since I can't use a service I paid for and all they do is give you excuses for why the program doesn't work.”
Markus F.
Graphic Designer
Promo.com FAQs
Promo.com is the #1 video creation platform for businesses and agencies. We help our users create loads of visual content and unlimited videos to promote anything they want effectively. By providing the tools and content to create and customize premium video clips, Promo.com aims to help users with the promotion of their business across social media platforms, as well as create campaigns to boost engagement, reduce cost-per-click, increase traffic, build brand awareness, or promote a product. With a library of over 12 million video clips and templates which can be edited and enhanced with licensed music, custom text, and logos. To simplify video creation, all of Promo’s built-in video clips are fully licensed and filmed by professional videographers. Videos can be used for a range of purposes including sales promotions, brand awareness, product advertising, maximizing engagement, and more. With Promo, videos can be easily shared across social media accounts with the option to download all videos and publish them to Facebook, Instagram, Twitter, or anywhere else on the web.
These products have better value for money