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Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...
Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect...
Starting from
13
Per month
Starting from
Free
4.5
16.5K
9.7K
5.4K
1.1K
167
81
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Verified reviewer
Retail, 11-50 employees
Used weekly for 1-2 years
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Mailchimp has made it so easy for our company to manage multiple newsletter campaigns for a number of brands we represent. It allows a lot of creative liberty while still being user-friendly enough to quickly create cohesive designs.
It doesn't have very good integration with Google apps, such as Google Forms. This is something that would be greatly used if only it worked properly.
Shahram S.
Used weekly for 2+ years
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Greatest Free e-newsletter software, especially likes its automation features and its simplicity!
Using for 7 years, it has every feature the paid ones have, plus more! It is very intuitive, once you use it for a couple of time! Up to 2000 contacts free and 12,000 emails per month! The free automation features in it are so useful! It makes for me newsletter automatically from my Facebook page posts, periodically! It will send an email to my customer when they visit my website that they visited from a link in my email! it has very simplest, most useful and fast email design templates ever! they let me create as many lists, groups, segments. It even creates contact segments automatically based on what groups they joined inside mailchimp, or their activities in different campaign or a combination of rules and conditions, on and on...!
I wish they had better integration with Google Forms without a third party like Zapier. Also a visual rules builder and a CRM.
Tiffany G.
Photography, 1-10 employees
Used monthly for 2+ years
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MailChimp was a good stepping stone for us when we first started out because it covered our basic needs for no cost. However, as beginners, it was hard to customize to our liking and a little too techie for my liking.
I loved that MailChimp was a free option that provided lead capture and email campaign creation. I also liked that I could get QR codes from forms and do shorter urls for forms without using Google.
MailChimp was difficult to understand, lacked customization features that I enjoy using on other platforms, the form creation lacked customization and design elements.
Tom M.
Computer Software, 51-200 employees
Used monthly for 2+ years
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MailChimp is really good. It brings together everything you really need from a survey provider and it makes it easy for your respondents to complete them. Any time I’ve used their customer service, they’ve always been really friendly and helpful too!
Google forms offers a service whereby responses are automatically added to a spreadsheet in the cloud. It would be really useful if MailChimp offered something similar.
JudyAnn L.
Mental Health Care, self-employed
Used weekly for 2+ years
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I have been a user on and off for several years, including setting up for clients. My use has become completely ON and I plan to stay that way as long as I can. The new expanded services will help make that possible.
Price (offers are generous) Deliverability -- this has been a plus in ranking among services since the beginning and continues to grow Security -- suspicious subscribes are flagged and recommendations for security are given. Program insists on good security policies. Support. I have used the knowledgebase extensively and found it to be plenty of help. However, there is a support service offered as well Consultation -- business advice and recommendations about how to work with your email are available Expanding services -- I just read in WSJ about more expanded services from Mailchimp.
Forms -- people who send emails want small and cute forms. This is a struggle in WordPress. I explain that their customers just want them and not forms, but it doesn't always work.
Carlos S.
Retail, 1-10 employees
Used weekly for 2+ years
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Mailchimp is very complete. With simple steps, we've integrated their forms (pop-up and others) in our Woocommerce store. It also let's you do remarketing campaings on google and other social networks like facebook and twitter.
It's very simple to use and it was an extensive knowledge base and article that, not only show you how to take the most out of the software, but also teaches you a lot about marketing with case studies and examples.
The paid plans are very pricey. Fortunately if you 20,000 or less subscribers, it's completely free.
greg f.
Nonprofit Organization Management, 1-10 employees
Used weekly for 1-2 years
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None really over other similar apps
Very stable and compatible with many apps. Easy to integrate. Provides some basic, but useful forms. Lots of flexibility through numerous settings to configure what best matches your needs.
Lack of forms. Other mailing list managers offer much more in the way of different forms for clients to fill-in, and offeroptions to create 'better looking' forms. UI/UX seems dated.
Shawn C.
Information Technology and Services, 1-10 employees
Used other for less than 6 months
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Not only do you just use MailChimp to do your e-mailing, but also has many extra tools like, creating Landing pages, Postcards, Signup forms, Google remarketing ads and Facebook ads. Also so much more!
Well, for getting your business name out there, and getting people to recognize you, I can't say anything bad or negative about this great service!
Tadej L.
Used daily for 2+ years
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-quick integrations with page forms
it created with care and many funny gestures which is fun and great you can easily integrate your forms with onbounce or instapage or any other custom pages it's fast and it makes double opt in forms easy
lack customizability and for sending tests, it also lacks on quality checks before sending and making an estimated tip how many bounces there will be
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
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GDPR compoliant forms and newsletter
Easiest to configure and works well for Wordpress sites. Also helps for GDPR compliance.
While it works well for Wordpress, we still had to install a separate plugin in order for posts to be sent via Mailchimp to subscribers
Travis H.
Marketing and Advertising, self-employed
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Solid email service. They make it pretty easy to add mailchimp forms to your website, although they aren't always the prettiest. Easy to see lists and create emails.
Good interface for viewing lists and subscribers
Hard to get subscription forms into website
Verified reviewer
Media Production, 501-1,000 employees
Used weekly for 2+ years
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I was looking for something easy to use and yet effective, something that will automate email process.
MailChimp is powerful and at the same time easy-to-use tool. With a premium account you get a bunch of different features which can help you run a quality email campaign. You can create a custom professional email templates or use one of the exiting. The software allows you to automate whole campaign.
Limited customization. Building forms can sometimes be glitchy.
Tharindu D.
Used weekly for 1-2 years
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I used MailChimp to : 1) Send blog posts by emails 2)Email Campaigns 3)Landing Page Campaigns 4)Pop-Up Forms 5)Facebook & Instagram Ad Campaigns, 6)Order Notifications etc.
MailChimp has Features to collect customer data & options to do Marketing Automation, Send blog posts by emails, Email Campaigns, Landing Page Campaigns, Pop-Up Forms, Google Re marketing Ad Campaigns, Facebook & Instagram Ad Campaigns, Product Recommendations, Order Notifications, Comparative Reports etc.
MailChimp is very good marketing automation platform, Although they offer a generous freemium plan, the prices get steep pretty quickly once you start needing to increase your email, or subscriber, numbers.
Verified reviewer
Telecommunications, 51-200 employees
Used monthly for 2+ years
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Mass mailing of lists and collection for forms
I like the ease and simplicity of MailChimp. I have used on and off for many years and always find when I'm looking for a simple mass mailing platform for a great price I revert back to MailChimp.
Less customization than in other platforms I have come across. Nice when things integrate more seamlessly with CRMs
Verified reviewer
Used weekly for 2+ years
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Easy sign up forms to implement on external websites
My favorite thing about Mailchimp is the ease of creating sign up forms and implementing them into other websites. You can match the look and feel of your existing website using the mailchimp html editor. You can also export your email lists to use with other software. Sending emails is easy; if your list size is small enough, it is completely free.
If your list size is over a couple thousand, you pay a reasonable fee to send out email newsletters. The mailchimp logo is also displayed on sign up forms and emails.
Chris R.
Media Production, 51-200 employees
Used monthly for 2+ years
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I like how clean the graphic user interface is. It's simple yet delivers a lot of features.
Some features are tricky to locate, such as Signup forms.
Mohamed B.
Health, Wellness and Fitness, 10,001+ employees
Used daily for 2+ years
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Mailchimp is great
Very very expensive for enterprise level where our company pay more than 5000$ amonth where we pay for customer numbers and email sent count, while other ESPs give unlimited emails and unlimited customer list for much lower price
Ease of setup, list labelling and segmentation and embeded forms
Jake D.
Accounting, 1-10 employees
Used weekly for 2+ years
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I have used Mail Chimp for a couple different businesses and appreciate the simplicity of programming. My favorite part is that I can collect e-mail addresses through my website and create automated e-mails to deliver content at any time of day or night - hands free. While I am sure that more powerful solutions exist that integrate customer management with mailing lists, mail chimp's free version...
They offer the free version that is simple enough to collect e-mail addresses through your website and deliver content like lead magnets. I also like the e-mail templates - they make the content creation easy.
I have had a little trouble with customizing the embedded forms for my website, but definitely not a deal breaker. I can adjust my website to accommodate the forms.
Denise M.
Entertainment, self-employed
Used monthly for 2+ years
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Ease of use, creativity and great analytics. Clean signup forms.
I love the many template ideas, list form links and great analytics. There are still options that I haven't used yet. I can be as creative as I like. Love that I can add videos.
I have a problem with the html option. I probably just don't know how to utilize it properly and haven't gotten around to contacting support.
Verified reviewer
Mechanical or Industrial Engineering, 201-500 employees
Used monthly for 2+ years
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Very easy to understand and use Mailchimp. I like the way the site is set up everything you need is right in front of your face.
Mailchimp is very easy to use for newsletter emailing and keeps my contacts organized. I need the CRM tools of this software to keep track of my current contacts and unsubscribed ones too.
They provide forms to embed onto your website so visitors can sign up for newsletters automatically. But these forms rarely work without additional CSS that I don’t have the knowledge of.
Jennifer N.
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I started out my email marketing with Mailchimp because the free version did what I needed starting out. As my business grew it did keep up with what I needed with simple automations, A/B testing, etc. However as my list grew and need for segmenting/different sign up forms and things increased it was no longer a good option for me (my business). From what I understood the same subscriber on 2 different lists is counted as 2 people (and remember you pay per person). So as my list grew, I found other providers more cost effective and giving more options.
cost effective to begin, free version, simple functions for small lists and not a lot of requirements
counting the same person as 2 people if on different forms/list
Bethany P.
E-Learning, self-employed
Used weekly for 2+ years
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I like the ability to create lists through Mailchimp. Also, I appreciate the ability to duplicate campaigns.
I would like to be able to fully customize my signup forms
Pawan K.
Marketing and Advertising, 51-200 employees
Used weekly for 6-12 months
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My overall experience is great with mailchimp. I love it
Email Listing, Landing Pages, Sign up forms, automations
I think they should improve their contact list merging
Vijay K.
Arts and Crafts, 1-10 employees
Used monthly for 6-12 months
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Email, Ads, Landing Page and Signup forms are tools which mailchimp provide i had used Email and a signup forms its very easy to create and use.
Want to know about Ads and how they work there must be some Video tutorial where i can solve my query or live chat should be provided for presales.
Matthew C.
Computer Hardware, 1-10 employees
Used monthly for 1-2 years
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Overall experience has been great and I have recommended to many
For the price it overall is the best all in one marketing plugin for wordpress
It could use more customizations for forms and more templates offered for free
Gbadamosi A.
Media Production, 51-200 employees
Used monthly for 2+ years
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Google Forms has been the number one form making software to collect information and data for me for several. The drag and drop functionality makes it super easy to use. No prior experience required to use the software and no long learning curve.
They should make the form integrate with WordPress Plugins like MailChimp and others
Carola F.
Professional Training & Coaching, self-employed
Used weekly for less than 6 months
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I have a coaching program that I offer through application only. Google forms makes it really easy for me to have potential clients fill out the application form and I can easily and readily review the information on the back end.
Very straight forward to use. Good simple design with the exact amount of customization options. Looks good on every platform.
I'd like to be able to connect the email collection to mailchimp or other ESP.
missy Z.
Marketing and Advertising, 1-10 employees
Used weekly for 1-2 years
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We use Google Forms for all of our post-event and workshop evaluations.
I like that it's quick to create a form and that it's free. I often replicate existing forms and tweak them. I also like that I can personalize the form with my own image.
I wish the answers were formatted more like a Mailchimp form, but for a free option, it works fine.
Diane H.
Computer Games, 1-10 employees
Used monthly for 2+ years
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Google Forms needs a ground up overhaul. Start by scrapping it. Then examine great products like Typeform or even MailChimp.
It comes bundled with Google Workplace, so you’re not paying for it
Sadly, there’s not a lot to like about Google Forms. It’s like Google hired the 1990s engineers from Microsoft (sorry, Apple girl here). The designs are ugly. The functionality is limited. And the worst part is how it parses out the data. It’s dreadful. You have to export it to sheets to make any sense of the data.
Amar C.
Computer Software, 51-200 employees
Used daily for 6-12 months
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It is an amazing to use software for quick feedbacks. It's free to use and has inbuilt analytics
There is no option to buy an upgraded version which may have more fine tuned features. If you are looking for advanced features mailchimp is better
Matthew H.
Retail, 1-10 employees
Used other for 2+ years
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I've used google forms to send out surveys To my customers after successful Kickstarter campaigns. I've used them to poll my most loyal repeat customers to see what products they'd be interested in my store carrying. I've used them for satisfaction surveys. You name it, I've used them for it. I know there are more powerful softwares out there, but I dont need that power yet so I havent made the jump yet.
Free. I can write multiple types of questions I can make things required I can include images almost seamlessly and even use animated gifs. I also get basic statistics on responses and can download them as a csv for manipulation later
Not the most powerful software, lacks some of the features premium/paid softwares have. Statistics are limited by the structure of your survey. No read reports like mailchimp
Verified reviewer
Consumer Goods, 1-10 employees
Used monthly for 1-2 years
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I use it to create lead forms for trade shows that I can fill out on the fly on my ipad for quick import directly into our CRM and Mailchimp.
Google Forms is easy to figure out and setup, and then feed your data directly into Google Sheets for further use in marketing, reporting etc. That makes it great. No excel files, emailing, attachments etc. It's also very simple to edit and adapt on the fly
While the interface is very easy to use, it's still not always intuitive in my opinion and I've had trouble trying to get the layout and right and having it save to the right place on Google Drive. That may be my lack of experience with it though.
Rick P.
Design, 1-10 employees
Used other for 2+ years
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