Online Reputation Management - 2026 Pricing, Features, Reviews & Alternatives

Emojot's Online Reputation Management (ORM) software provides businesses with comprehensive tools to monitor and manage digital presence across multiple platforms. The system centralizes reviews from multiple different platforms into a single dashboard, enabling organizations to track customer feedback in real time. Through AI-driven sentiment analysis, the software automatically categorizes reviews by topics such as pricing, service quality, and delivery performance, while classifying feedback as positive, negative, or neutral to provide actionable insights for operational improvements.

The platform features response capabilities that streamline reputation management workflows. AI-suggested replies help businesses respond promptly to customer reviews while maintaining brand voice consistency, and pre-built response templates ensure standardized communication across all channels. The system sends automated alerts when new or negative reviews appear, allowing teams to address potential issues before escalation. For proactive reputation building, the software includes tools to solicit additional reviews through targeted email and SMS campaigns, helping organizations balance negative feedback with positive testimonials.

Beyond review management, the solution offers strategic competitive intelligence through its benchmarking features. Businesses can compare eview volume, sentiment metrics, and engagement statistics against competitors to identify market positioning opportunities and industry standards. The EmoSight component delivers predictive analytics by tracking sentiment trends over various time periods, providing organizations with data-driven insights to inform strategic decisions. These capabilities allow businesses to transform customer feedback into tangible improvements while protecting brand reputation.

The platform is designed for scalability across various industries including hospitality, healthcare, food service, retail, financial services, and manufacturing. Custom workflows, alerts, and templates can be configured to match specific organizational processes, while bulk response automation and direct support ticket creation from reviews streamline issue resolution. By centralizing reputation management activities, identifying recurring customer concerns, and providing tools to showcase positive feedback, the solution helps businesses strengthen market position and build lasting customer trust through online presence management.