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Reputation management and customer experience software unite

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ReviewInc Pricing, Features, Reviews and Alternatives

ReviewInc FAQs

Q. What type of pricing plans does ReviewInc offer?

ReviewInc has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of ReviewInc?

ReviewInc has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does ReviewInc support?

ReviewInc supports the following languages:
English, Chinese (Traditional), French, German, Spanish


Q. Does ReviewInc support mobile devices?

ReviewInc supports the following devices:
Android, iPad, iPhone


Q. Does ReviewInc offer an API?

Yes, ReviewInc has an API available for use.


Q. What other apps does ReviewInc integrate with?

ReviewInc integrates with the following applications:
Entrust Identity as a Service, Zapier, Okta, Hootsuite


Q. What level of support does ReviewInc offer?

ReviewInc offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum

ReviewInc product overview

What is ReviewInc?

ReviewInc is online reputation management and customer experience software in one dashboard. The reputation management software is designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more. Administrators can configure access permissions for team members, gain visibility into employee performance, and upload data about campaign recipients in bulk via CSV or Microsoft Excel files.

Key benefits of using ReviewInc

Reviews make your business more visible on search engines, which brings in more new customers
Cities on reviews can improve local SEO
Keywords in reviews for SEO
Consistent and current reviews can drown out negative reviews and improve ratings and SEO
Improve search engine results
Improves visibility in listings (e.g. Google Maps)
A high star rating increase can lead to significant growth in your business
Drive new revenue and sales (professionals)
Reviews can improve click-through rate (website)
Improve conversions (if see testimonials)
Can Improve bottom line
Automation saves time and money vs. manual
Constructive Criticism
Reviews can help make you aware so you can fix critical issues
Reviews can increase your positive word of mouth
Highlight an employee to boost team morale
Better understand your clients' needs
A closer relationship with customers
Improve through feedback loop (custom intelligence)
Reduce marketing and advertising
Leverage earned media vs. paid media
More user-generated content for marketing
Improves your reviews and star rating
Free advertising (endorse you)
Build your brand
Social proof through others
Makes a company look trustworthy
Helps improve decision-making for potential customers
Beat out the competition

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Live Online
Documentation
Webinars
Videos

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ReviewInc pricing information

Value for money

4.7

/5

26

Starting from

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Value for money contenders

ReviewInc features

Functionality

4.8

/5

26

Total features

86

5 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Campaign Management
Reporting & Statistics
Data Import/Export
Customizable Branding

Functionality contenders

ReviewInc users reviews

Overall Rating

4.8

/5

26

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.22/10
Rating distribution

5

4

3

2

1

21

4

1

0

0

Pros
Our client's have been thrilled with the product and the ease of use, and in just a couple of months, they have been witnessing the positive reviews come pouring in.
It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation.
Fast and comprehensive systems, but what I like the most about Review Inc, is that I really had a good experience with their customer service department. I got my questions answered instantly.
Cons
Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want.
There are so many options and reports, it can get a little confusing.
I have such a hard time doing the simplest things.

Overall rating contenders

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Jeffrey J.

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Best Reputation Software

Reviewed 4 years ago

Have worked with this company for years. They are better than all the other reputation management software companies out there in the market.

Pros

Ease of use, works really well and easy setup. Also, the software is constantly being updated and improved which in today's market is critical. Also, a fantastic support team, always available to help. Also, if you get [SENSITIVE CONTENT HIDDEN] as a rep your in great hands, he is the best in the business!

Cons

Not much, works really well. Of course, we would all like to pay less money, but you get what you pay for :)

AR
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Verified reviewer

Furniture, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands.

Reviewed 6 years ago

ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

Pros

ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do,...

Cons

There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is.

GP
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Greta P.

Facilities Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Overall Usage of Review Inc.

Reviewed 2 years ago

We do like the feedback received to better improve our customer's experience

Pros

The ability to request reviews from our customer's via text or email.

Cons

The inability to help customer with the rating process. The extra steps that customer seem to not want normally take

AS
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Alyssa S.

Marketing and Advertising, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Everything is great!

Reviewed 2 months ago
Pros

From the platform to customer support, everything is great. They are very easy to contact whenever I have questions and everyone is willing to help me. The platform is very straightforward and is easy to use.

Cons

I don't think there's any. Everything is okay for me.

PE
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Parker E.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SPECTACULAR REPUTATION MANAGEMENT

Reviewed 4 years ago

This has changed the reputation management for 3 healthcare enterprises I have managed profoundly. Don't waste your time with other systems. I have used this since 2010 and it was exceeded all my expectations. Service has always been really effective.

Pros

This is a system that exceeds all others if you are serious about reputation management. They have the system that will truly make reviews work for you. The software is all automatic. You do not need to be a guru to work this.

Cons

I have found no weakness in this system.

Vendor response

Thanks for your positive review and being a great client for 10 years!

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