ReviewInc Pricing, Features, Reviews & Comparison of Alternatives

ReviewInc

Online reviews and reputation management software

4.83/5 (18 reviews)

ReviewInc overview

What is ReviewInc?

ReviewInc is an online reputation management software designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more. Administrators can configure access permissions for team members, gain visibility into employee performance, and upload data about campaign recipients in bulk via CSV or Microsoft Excel files.

Using ReviewInc, enterprises can identify the source of negative reviews, filter business metrics based on time period, campaign type, and ratings on role-based dashboards, and create customizable review collection forms by adding brand logos and colors. Managers can receive notifications about new reviews and design custom surveys and send them to clients via email, text, or social media platforms. Supervisors can add discount coupons or offers to reward customers for leaving reviews. Businesses can also utilize the credential manager to handle login and password details for each review website.

ReviewInc facilitates integration with various third-party systems such as Zapier, Salesforce, and more. Organizations can also track return on investment (ROI) for specific marketing campaigns, embed review collection widgets into corporate websites or social media pages, and secure client information in compliance with Health Insurance Portability and Accountability Act (HIPAA) standards.
reviewinc.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ReviewInc screenshot: ReviewInc dashboardReviewInc: How It WorksReviewInc screenshot: ReviewInc update workflowsReviewInc screenshot: ReviewInc monitor reviewsReviewInc screenshot: ReviewInc review form preview

ReviewInc reviews

Excellent
15

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.7
  4.8
Jeffrey Jacobs

The Best Reputation Software

Used daily for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

Have worked with this company for years. They are better than all the other reputation management software companies out there in the market.

Pros
Ease of use, works really well and easy setup. Also, the software is constantly being updated and improved which in today's market is critical. Also, a fantastic support team, always available to help. Also, if you get [SENSITIVE CONTENT HIDDEN] as a rep your in great hands, he is the best in the business!

Cons
Not much, works really well. Of course, we would all like to pay less money, but you get what you pay for :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands.

Used daily for 1-2 years
Reviewed 2018-01-19
Review Source: Capterra

ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

Pros
ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do, but deep customization and endless reporting options are really the stand out features. Not only that, I've personally run side-by-side tests of these platforms, and ReviewInc outperforms them all. What makes ReviewInc different is that it allows you to setup 3 different review workflows methods, from a quick rating to an in-depth survey, and you can do this on an individual location basis. The reporting can be automated and highly customized. All of the customer-facing forms and emails can be fully customized as well with html. I rave about ReviewInc all day, but I've run out of room.

Cons
There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Parker Eales

SPECTACULAR REPUTATION MANAGEMENT

Used daily for 2+ years
Reviewed 2020-08-21
Review Source: Capterra

This has changed the reputation management for 3 healthcare enterprises I have managed profoundly. Don't waste your time with other systems. I have used this since 2010 and it was exceeded all my expectations. Service has always been really effective.

Pros
This is a system that exceeds all others if you are serious about reputation management. They have the system that will truly make reviews work for you. The software is all automatic. You do not need to be a guru to work this.

Cons
I have found no weakness in this system.

Response from ReviewInc


Thanks for your positive review and being a great client for 10 years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Burgess

7 out of 10

Used monthly for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

I spoke with at least 5 Google Review pointed teams/systems before settling on ReviewInc. It's easily the best one out there. But I'm not running around raving about it yet. Also, I was hoping of making use of the Local Biz Grader, but that's not really my role on our team. I'd like for this system to be used/addressed to a different department here, rather than showing me how to use it. Also, my sales guy and I think my account manager have left (I'm not sure, no one told me). So that's concerning.

Pros
1. The eagerness of the support team to make the system better. 2. The dashboard. 3. The cost.

Cons
1. Communication from the ReviewInc Team. In the past it's been difficult for me to feel like my issues are being heard - rather my account manager would jump to what felt like a "canned response" that didn't address my issue. 2. Ease of use. I have such a hard time doing the simplest things. Like this week I needed to change the State location on a demo account and I couldn't do that myself. 3. I didn't know what Capterra was when I received this email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Elka Soussana

Couldn’t be happier

Used weekly for 6-12 months
Reviewed 2020-08-24
Review Source: Capterra

Absolutely positive! I’ve already recommended to my industry peers.

Pros
It started with the customer service and support, which surpassed my expectations. The product itself is seamless and I have already seen growth in my company due to the positive reviews we’ve been able to capture using Review Inc.

Cons
None that I can think of. I’m very pleased.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ReviewInc pricing

Pricing options
Subscription
View Pricing Plans

Contact ReviewInc directly for pricing information.

ReviewInc features

API
Campaign Management
Campaign Segmentation
Customizable Branding
Data Import/Export
Email Marketing Management
Monitoring
Multi-Channel Marketing
Reporting & Statistics
Template Management
Third Party Integration

Activity Dashboard (404 other apps)
Automatic Notifications (230 other apps)
Campaign Analysis (322 other apps)
Content Management (300 other apps)
Customizable Templates (319 other apps)
Drag & Drop Interface (269 other apps)
Engagement Analytics (287 other apps)
Real Time Analytics (262 other apps)
Social Media Integration (336 other apps)

Videos and tutorials

Additional information for ReviewInc

Key features of ReviewInc

  • Brand Tracking
  • Negative Feedback Management
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Social Media Monitoring
  • Social Sharing
View All Features