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Podium vs Weave Comparison

Overview

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$1/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

267

82

16

4

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

107

46

9

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
That in the last 2 months we have received more reviews than ever, and it is pretty amazing how many calls we get now because everyone looks up reviews before they call a business these days.

Pros

We have had a great experience with Weave and even without the integration with our EMR I have noticed benefits to our practice. The ease in texting and communicating with patients is very convenient.
Practice it allows growth and management of my business it ways I never dreamed possible I find myself saying, "Wow, the Weave can help me do that better a lot.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever.
There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms.

Cons

It is the worst, call into support and put on hold, for 30 minutes, while all the time getting messages about using the chat, only problem the chat is just as bad, was number 17 in the queue.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
The only thing that may be an issue is if we lose internet connection for some reason - our phones do not work. Which can be added stress and disruption in our day.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features56
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Audio Calls
  • Batch Communications
  • Billing & Invoicing
  • Call Conferencing
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Complaint Monitoring
  • Confirmation/Reminders
  • Contact Management
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Experience Management
  • Customizable Reports
  • Dashboard
  • Debit/Credit Card Processing
  • Discussions / Forums
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Engagement Analytics
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Frequency-Based Tasks
  • IVR / Voice Recognition
  • Live Chat
  • Member Accounts
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Push Notifications
  • Ratings / Reviews
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • Sales Automation
  • Sales Forecasting
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Voice Mail
  • Website Management
  • Workflow Management
  • Total features52
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Audio Calls
  • Batch Communications
  • Billing & Invoicing
  • Call Conferencing
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Complaint Monitoring
  • Confirmation/Reminders
  • Contact Management
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Experience Management
  • Customizable Reports
  • Dashboard
  • Debit/Credit Card Processing
  • Discussions / Forums
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Engagement Analytics
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Frequency-Based Tasks
  • IVR / Voice Recognition
  • Live Chat
  • Member Accounts
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Push Notifications
  • Ratings / Reviews
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • Sales Automation
  • Sales Forecasting
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Voice Mail
  • Website Management
  • Workflow Management

Integrations

  • Total integrations8
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Podium vs. Weave

See how Podium and Weave stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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