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rater8 vs Emitrr Comparison (2026)

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Good recommendations?

rater8

Emitrr

Overview

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

5.0

184

180

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

4.8

150

128

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

Pros

“Our practice loves that rater8 is very simple to navigate, get stats on how well our practice is doing, automatically sends out reviews to patients and we can easily toggle if we want more surveys from patients or more reviews from patients.”

Kolbe B.

“It delivers consistent, actionable insights that help us monitor patient satisfaction, highlight what we’re doing well, and identify opportunities for improvement.”

Olivia S.

Director of Marketing

“I like the dashboard that gives me information I need at my fingertips (such as analytics) and allows me to easily respond to reviews.”

Janet S.

Director of Marketing and Communications

Pros

“Specifically the two-way messaging and the fact that it enables our patient communcation. ”

Patrick B.

Director, Product Implementaiton

“It also help me consolidate two different programs by having the capabilities that were offered to us.”

ANGELA P.

DIRECTOR OF OPERATIONS

“Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. ”

Todd S.

COO

Cons

“The appeal process; certain departments are not able to complete certain tasks and the negative comment is outside of their scope of practice, leading the them to have a negative impact over something that is outside of their control.”

Aidee R.

Patient Experience Coordinator

“The ability to search for a specific question or response on the website can be limited or difficult.”

Aidee R.

Patient Experience Coordinator

“Sometimes the funcionality gets messed up when responding to reviews.”

Abbey B.

Owner

Cons

“Currently not being able to re-order the properties and customize the layout of Excel data downloads.”