Birdeye vs rater8

Trustpilot

Brand24

GiveMe5.ai

A customer review management tool that brings businesses and consumers together through reviews.

Brand24 is an easy-to-use social listening solution used by companies of all sizes to analyze real-time online conversations about their brands, products, and competitors.

Brand24 allows businesses to grow sales, get customer insights, find influencers or analyze the results of marketing campaigns.

AI-powered reviews, listings & local rankings for Clover merchants. Get more 5-star reviews, optimize your Google Business Profile, and outrank competitors — all on autopilot. Free plan available.

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.


2-Way Messaging

Access Controls/Permissions

Activity Dashboard

AI Copilot

AI/Machine Learning

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Audience Targeting

Augmented Analytics

Automated Publishing

Automated Responses

Autoresponders

Benchmarking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Scheduling

Canned Responses

Chatbot

Chat/Messaging

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Configurable Workflow

Contact Management

Content Ideas

Content Management

Contextual Guidance

CRM Integration

Customer Communication

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Email Alerts

Email Marketing

Email Reminders

Engagement Tracking

Feedback Management

File Sharing

Filtering

For Sales/Marketing

Gamification

Generative AI

Group Messaging

Human Handover

Image Library

Impact Measurement

Influencer Tracking

Intent Recognition

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

Lead Qualification

Listing Management

Live Chat

Mass Texting

@mentions

Message Personalization

Mobile Access

Mobile Alerts

Mobile Payments

Mobile Survey

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Multiple Payment Options

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Online Payments

By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (58% of reviewers).

Users and use cases

Some users report that Birdeye offers a free trial and appreciate the flexibility and features for the price. Some reviewers find it affordable, but others say the pricing is high, and some find the structure confusing or hard to afford long-term.

Value for money

Birdeye is a review management program with key features that include negative feedback management, review request, review monitoring, response management, and more.

Birdeye

Web-based

Android

iPad

iPhone

Podium

Weave

Reputation

Yext

Broadly

Grade.us

ReviewTrackers

Hootsuite

Swell

Thryv

Sprout Social

Review Wave

Starter

 Growth 

 Dominate

Difficult cancellation process

Director

After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

95% of reviewers feel negative about Birdeye’s cancellation process. Users report significant challenges when trying to terminate contracts, including ignored requests, inflexible policies, and auto-renewals that are hard to avoid. Some reviewers say they are forced to continue paying for unused services due to strict contract terms and limited cancellation windows. They indicate that communication is often lacking when attempting to cancel, and some feel pressured or threatened with collections. Reviewers express frustration with the lack of transparency and responsiveness during the cancellation process.

Inconsistent service and support

President

The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending.

Broker

I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called.

56% of reviewers feel negative about Birdeye’s service calls and support. Users report frequent delays in getting assistance, missed or rescheduled appointments, and difficulty reaching knowledgeable representatives. Some reviewers say onboarding and issue resolution require numerous calls and emails, often without clear outcomes. They mention that customer support can be unresponsive or overly eager to close tickets without resolving problems. Reviewers indicate that communication breakdowns and lack of follow-through are common, leading to dissatisfaction with the support experience.

High and confusing pricing

43% of reviewers feel negative about Birdeye’s pricing. Users think the platform is expensive, especially for small businesses, and some feel the cost does not match the value provided. Reviewers report confusion over pricing structures and unexpected price increases. They say the service can be a significant financial burden, with some expressing regret over the investment. Some users mention that the high cost limits accessibility and makes it difficult to justify continued use, particularly when features are not fully utilized.

Recurring technical problems

Business Analyst

Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue.

Client Strategy Specialist

Occasionally have issues with things never loading.

50% of reviewers feel negative about Birdeye’s bugs and technical issues. Users report glitches with integrations, login problems, and syncing errors that disrupt daily operations. Some reviewers say the platform can be slow or unresponsive, with features occasionally failing to load or work as intended. They mention that resolving technical problems often takes a long time and requires multiple interactions with support. Reviewers indicate that persistent bugs and lack of timely fixes undermine their confidence in the system’s reliability.

Centralized review management

94% of reviewers feel positive about Birdeye’s review dashboard. Users appreciate having all reviews from various platforms consolidated in one place, which saves time and simplifies monitoring and responding to feedback. Some reviewers find the dashboard’s real-time notifications and reporting features helpful for tracking performance and setting goals. They say the dashboard is user-friendly and provides a clear overview of business reputation across locations. Reviewers indicate that managing multiple clients or locations is easier with everything accessible from a single interface.

Boosting online visibility

Director of Marketing

Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews!

97% of reviewers feel positive about Birdeye’s impact on online presence. Users say the platform helps them prominently display positive reviews on their websites and streamline business listings for better search engine rankings. Some reviewers find that Birdeye increases their visibility across search engines and directories, leading to more discovery searches and website traffic. They say it saves time by consolidating reputation management and helps attract new clients by improving their brand’s online reputation. Reviewers appreciate the ability to monitor and grow their presence on multiple platforms, which they feel is essential for business growth.

Simplified patient engagement

Partner/Owner

Works well with getting reviews with patients.

93% of reviewers feel positive about Birdeye’s patient review capabilities. Users report that the platform makes it easy for patients to leave feedback after appointments, which boosts the number of reviews and enhances online reputation. Some reviewers appreciate automated review requests via text and email, as well as the ability to communicate directly with patients. They say the system helps resolve patient concerns quickly and allows staff to focus on care while still gathering valuable feedback. Reviewers find that increased patient reviews attract new clients and improve practice visibility.

Efficient client feedback collection

IT Systems Analyst II

Birdeye makes it easy for the patients to do a quick review and easily allows our company and others to see the reviews which help us improve and our clients know more about us.  

93% of reviewers feel positive about Birdeye’s client review features. Users think the platform streamlines the process of requesting, collecting, and managing client reviews across various platforms. Some reviewers say it’s easy to automate review requests and monitor feedback, which helps improve service and address concerns quickly. They appreciate the ability to customize review requests and share positive feedback to enhance their clients’ online reputation. Reviewers indicate that the system saves time and increases the volume of client reviews, benefiting businesses with high customer turnover.

Streamlined user experience

eCommerce Assistant

They make user interface really intuitive, and they are always helpful when issues arise.

Virtual Health Assistant

This software is very easy to use, just a few steps you need for you to enjoy this application.

96% of reviewers feel positive about Birdeye’s ease of use. Users say the platform is intuitive and simple to navigate, allowing them to manage multiple accounts and access features from both desktop and mobile devices. Some reviewers report that onboarding is straightforward, and minimal training is needed for new users. They appreciate that the interface is visually friendly and that the system is efficient for daily tasks. Reviewers indicate that the software is easy to implement across teams and platforms, making it accessible for both beginners and experienced users.

Office Manager

We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience.  

VP of Sales

We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.

Sr. Reputation Manager

We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc

Marketing Manager

The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation.

We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...)

Account Executive

Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also!

Director of strategy

It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews.

Brand Ambassador

It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively.

Client Manager

I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process.

IT manager

Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform.

It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants.

Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.

Social Media Manager

I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments.

Owner

A the store level, the sales team appreciate being able to text and send quotes via the platform.  

We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent.

The breadth of features and are account management and personal care as a business partner would be the top two features.

Property Manager

I like how it is able to be integrated into  our ERP platforms and how it helps us maintain our online reputation.  

Even if we are not connecting CRMs, there are some other options that have also worked for our clients.

I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome.

Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.

Birdeye vs rater8 Comparison (2026)

Birdeye

rater8

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives