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Reputation vs TrueReview Comparison (2026)

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Reputation

TrueReview

Overview

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

184

104

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

5.0

156

151

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

“The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.”

Mor L.

Senior Presales Engineer

“With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.”

Mor L.

Senior Presales Engineer

“These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.”

Adam F.

Social Media, Influencer & Community Manager

Pros

“It has made collecting customer feedback much easier and has helped simplify our review management process.”

Goldy M.

Owner

“While the platform is effective overall, customization options for messaging and workflow automation can feel somewhat limited compared to more advanced reputation management systems.”

Nnamdi A.

Director

“I love that I can just click to respond and that it notifies me instantly when a review is posted.”

Andrew F.

Digital Marketing

Cons

“We have a lot of issues with our information syncing.”

Britta B.

Senior Marketing Coordinator

“All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months”

Mohini M.

Marketing Specialist

“Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.”

Brian D.

Marketing Coordinator

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”

Gina M.

Office Manager

“The "Powered by TrueReview" branding on review requests doesn't align with our premium brand experience.”