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Tidio vs Reputation Comparison (2026)
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4.7
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Good recommendations?
Tidio
4.7
(590)5
467
4
101
3
15
2
2
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation
4.4
(184)5
104
4
61
3
9
2
6
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.
Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
590
5
4
3
2
1
467
101
15
2
5
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.4
184
5
4
3
2
1
104
61
9
6
4
- Value for money
- Ease of use
- Features
- Customer support
70%
would recommend this appPros
“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”
MD
Monika D.
Software Engineer
“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”
KS
KRISANPAL S.
Digital Marketing Executive
“Apart from enhancing the client experience, this one-on-one communication helps us to gather relevant data regarding encounters, which we can then apply to improve our products and services.”
BL
Brandon L.
Sales Manager
Pros
“The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.”
ML
Mor L.
Senior Presales Engineer
“With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.”
ML
Mor L.
Senior Presales Engineer
“These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.”
Adam F.
Social Media, Influencer & Community Manager
Cons
“The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account.”
WH
Wadhah H.
Founder
“I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but”
LR
LUIS R.
Marketing and Branding Coordinator
“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”
CJ
Calvin J.
Marketer
Cons
“We have a lot of issues with our information syncing.”
BB
Britta B.
Senior Marketing Coordinator
“All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months”
MM
Mohini M.
Marketing Specialist
“Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.”
BD
Brian D.
Marketing Coordinator
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- @mentions
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Assignment Management
- Attachments/Screencasts
- Audience Analytics
- Audience Engagement
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Benchmarking
- Brand Management
- Brand Tracking
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Strategy Development
- Competitive Analysis
- Competitor Monitoring
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Discovery
- Content Management
- Content Publishing Options
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis Tools
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Hashtag Tracking
- Help Desk Management
- Human Handover
- IVR
- Image Library
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Media Monitoring
- Menu bars
- Mobile Access
- Mobile App
- Mobile Survey
- Mobile User Support
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Offline Response Collection
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Optical Character Recognition
- Other
- Performance Metrics
- Personalization
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- Role-based access
- Route To Human
- SEO Management
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
- Total features96
- @mentions
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Assignment Management
- Attachments/Screencasts
- Audience Analytics
- Audience Engagement
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Benchmarking
- Brand Management
- Brand Tracking
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Strategy Development
- Competitive Analysis
- Competitor Monitoring
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Discovery
- Content Management
- Content Publishing Options
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis Tools
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Hashtag Tracking
- Help Desk Management
- Human Handover
- IVR
- Image Library
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Media Monitoring
- Menu bars
- Mobile Access
- Mobile App
- Mobile Survey
- Mobile User Support
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Offline Response Collection
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Optical Character Recognition
- Other
- Performance Metrics
- Personalization
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- Role-based access
- Route To Human
- SEO Management
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
Integrations
- Total integrations42
- Adobe Commerce
- AdvancedEHR
- Agile CRM
- Aline
- BigCommerce
- Brevo
- CDK Global
- Campaign Monitor by Marigold
- Capsule
- Denim Social
- DrChrono
- Drupal
- Dynamics 365
- Ecwid
- Entrata
- Experity
- FreshBooks
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jimdo
- Joomla
- Klaviyo
- Kommo
- MailerLite
- Meta for Business
- Microsoft Power BI
- Netskope One Platform
- Nimble
- Omnisend
- Open Dental
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- RealPage
- Rent Manager
- ResMan
- SITE123
- Salesforce Platform
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Squarespace
- Storable Edge
- UserVoice
- Veradigm EHR
- Web.com
- Webydo
- Weebly
- WelcomeHome
- Wix
- WooCommerce
- WordPress
- XM for Customer Experience
- Zendesk Suite
- Zoho CRM
- eClinicalWorks
- Total integrations22
- Adobe Commerce
- AdvancedEHR
- Agile CRM
- Aline
- BigCommerce
- Brevo
- CDK Global
- Campaign Monitor by Marigold
- Capsule
- Denim Social
- DrChrono
- Drupal
- Dynamics 365
- Ecwid
- Entrata
- Experity
- FreshBooks
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jimdo
- Joomla
- Klaviyo
- Kommo
- MailerLite
- Meta for Business
- Microsoft Power BI
- Netskope One Platform
- Nimble
- Omnisend
- Open Dental
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- RealPage
- Rent Manager
- ResMan
- SITE123
- Salesforce Platform
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Squarespace
- Storable Edge
- UserVoice
- Veradigm EHR
- Web.com
- Webydo
- Weebly
- WelcomeHome
- Wix
- WooCommerce
- WordPress
- XM for Customer Experience
- Zendesk Suite
- Zoho CRM
- eClinicalWorks
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