Salesforce Marketing Cloud vs Eclincher

HubSpot CRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Salesforce Marketing Cloud combines a number of features to execute basic or complex email marketing campaigns. Create targeted, timely emails & track campaigns

Campaign Analytics

Contact Management

Subscriber Management

WYSIWYG Editor

Campaign Scheduling

Autoresponders

CAN-SPAM Compliance

Event Triggered Actions

A/B Testing

Customer Segmentation

Reviewers indicate that Salesforce Marketing Cloud is expensive compared to alternatives, and some users report that high upfront and ongoing costs, unclear fees, and required expertise can be prohibitive. Some reviewers feel discounts help, but value depends on fully leveraging features.

Value for money

The Salesforce Marketing Cloud integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.7 out of 5 for its integration with Salesforce Marketing Cloud.

Integrations

Reviews for Salesforce Marketing Cloud come from a wide variety of industries, including computer software (10% of reviewers), marketing and advertising (9%), and information technology and services (7%). The most frequent use case for Salesforce Marketing Cloud cited by reviewers is email marketing (49% of reviewers).

Salesforce Marketing Cloud

Web-based

Android

iPhone

iPad

Starter Suite

 Marketing Cloud Growth Edition

 Marketing Cloud Advanced Edition

Shop Owner

Especially the Marketing Cloud for managing email campaigns on customers, which makes things organised and easy to track at a glance and go through analytics. If you were managing things on your own like myself, Salesforce might be too sophisticated for its own good as a start, but something you can start looking into if you were looking to scale or to sell to various markets.

It is a sophisticated CRM software, and great for managing customer database and workflows, but more feared towards larger enterprises I feel, and not exactly cost-effective for small business owners.

Content Marketing Manager

The platform’s ability to segment audiences and automate marketing workflows is pretty powerful, allowing for precise targeting and engagement across email, social media, and SMS.

Digital Marketing Manager

Salesforce Marketing Cloud invites users to share their positive experiences, focusing on its features and benefits in managing marketing efforts, such as email campaigns and customer data analysis.

Connect Partner

It can become quite technical for some people resulting in creation of multiple duplicates and linking errors.

Additionally, some tasks that should be straightforward, like creating email templates or setting up automation workflows, can be a bit cumbersome due to the number of steps involved.

Direct Marketing Lead

You weren't able to track replies, it didn't allow setting up an email that will be able to receive replies.

Senior sales rep

To me it has completely eliminated excel spreadsheets.

The email creator was super old-fashioned comparing to way cheaper alternatives where you can easily build emails using drag-n-drop sections.

Sales Consultant

Sales and marketing teams in my organization connect in one place with the help of Salesforce Marketing Cloud.

CRM Lead

Great marketing automation tech for complex automation and detailed customer footprint tracking

Customer support

Navigating the system sometimes is a little difficult if you are not familiar with the system.

Sales Engineer

Salesforce Marketing Cloud simplifies sales funnel tracking, automates processes, and allows for task creation and reminder scheduling for team members.

Solution Engineer

I have been a Salesforce Marketing Cloud solution engineer for 3 years where I was demoing it to potential customers in order to sell them the product

Call tracking is also efficient, and creating new tasks after each call ensures easy note-sharing and updates with colleagues for efficient follow-up.

Sales Specialist

it's easy to keep track of sales and sales opportunities, it is a very intuitive program that helps with sles and marketing.

Researcher

The high cost and no automatic way of importing multiple emails per contact

Senior Director Of Marketing

Using Marketing Cloud, we can simply keep tabs on all of our social media profiles, Facebook updates, and email automation tools.

multichannel marketing tool (email, SMS, mobile, ads, social)

Salesforce Marketing Cloud  improved our communication with new and existing customers, boosting their confidence and ultimately leading to new deals and increased sales.

Manager

What I liked least about Salesforce Marketing Cloud is the complexity of implementation and the steep learning curve

Lead Associate

There are alot of opportinities to improve on as well as enhancement that aid in bussiness.

Human Resources Generalist

More automated components for plug-and-play building of user journeys would be preferable, as much of Automation Studio as possible must be implemented in SQL, which can get complicated.

VP - Marketing

Extensive features, and seamless integration with Salesforce CRM.

Program Manager

We are able to automate the process and make following up and answering the questions so much easier.

Founder and CEO

Able to look at analytics and properly guage information.

It has so many hidden benefits to it which helps you elevate your marketing potential.

This platform is an effective tool for shipping and logistics.

To be honest, I feel like they are quite on par, and as a small business owner you can't really go wrong with either.

We have encountered errors due to incomplete integration from other applications and issues when adding calendar links to addressed emails for clients.

Sales Marketing Specialits

Single most amazing CRM system available for email campaigns.

Marketing Director

Weird system of working with reports only, this doesn't allow you to add both leads and contacts to the same audience.

Computer Engineer

Can be expensive for small businesses and startups, as it is primarily designed for enterprise-level businesses, it may have limited integrations with other tools.

Being able to set up simple automation rules.

CRM Director

A lot of the features are overdeveloped and to implement, you have to pay staff a bunch of money to set it up or an implementation partner a bunch of money to set up the system.

IT IS EASY AND GOOD , BUT SOMETIMES IT HAS ISSUES IN CHROME .

Sales Development Rep

I like how user-friendly it is and how I am able to create reports easily.

Product Designer

The experience so far on the platform has been outstanding. As the platform increased in the level of engagement, we needed to introduce the right market tools to the business and this is were salesforce comes in.

Salesforce Marketing Cloud isn't exactly cheap.

You may control automated email sending and collecting contact information for hot leads.

Email marketing specialist

The ability to test emails with different dev ops test files

Freelancer

Salesforce helped us a lot in our work tasks, you can say that he can do all your work tasks, especially if you work in a team in the field of marketing, customer follow-up, advertising campaigns, customer targeting, data collection, real estate and others

digital marketer

Salesforce Marketing Cloud is an excellent marketing automation software that provides a comprehensive solution for managing and automating marketing campaigns across multiple channels.

Senior Account Executive 

Journey builder looks easy and very visual -Robust and comprehensive marketing automation features-Extensive integrations with other Salesforce products-Customizable dashboards and reporting for personalized insights-Multi-channel communication capabilities for seamless customer engagement

AVP Digital Marketing

Content Manager

Salesforce Marketing Cloud has been a great all-in-one solution for my team as we previously relied on multiple tools for customer journey management, email campaigns, and analytics, not to mention updating the CRM after.

Prospect Research Analyst

I wish there were more integrations with our CRM to record bounced/unsubscribed emails

Email Management

Email Campaigns

Marketing and Customer Engagement

Process Automation

Small Business Suitability

Email Issues

Sales Management

Marketing Automation

Data Import and Query

Data Tracking

Slow and clunky performance

Project Manager and L&D Specialist 

The platform can be buggy sometimes and loading times are below average.

92% of reviewers feel negative about Salesforce Marketing Cloud’s performance and speed. Reviewers indicate the platform often experiences slow loading times and lag, making daily tasks inefficient. They say the user interface feels outdated and clunky, with inconsistent responsiveness, especially during campaign setup or navigation. Some users report that heavy system requirements contribute to delays, and the workspace can be unreliable. Multiple reviewers mention that these performance issues disrupt workflow and make campaign management more cumbersome than with other tools.

Frequent email delivery problems

UX Designer

I don't like that the UI of the entire website is very hard to use. If you click on something, you lose your work. And there's no way to preview my emails for multiple devices to troubleshoot.

77% of reviewers feel negative about Salesforce Marketing Cloud’s email issues. Reviewers report problems such as duplicate or excessive email sends, high spam ratings, and technical glitches in email formatting. They say managing opt-out lists and integrating with other systems can be problematic, leading to compliance headaches. Some users mention difficulties with email previews, device compatibility, and campaign tracking. Reviewers also highlight frustrations with troubleshooting email errors, often requiring significant internal effort due to limited support.

Persistent bugs and glitches

Product Management Director

65% of reviewers feel negative about Salesforce Marketing Cloud’s bugs and issues. Reviewers indicate the platform is prone to technical glitches that disrupt workflow, such as problems with search functions, importing/exporting files, and UI inconsistencies. They say some bugs are difficult to resolve and may require significant troubleshooting. Users report frustration with recurring issues that impact productivity, and some mention that implementation and project management can be challenging due to these persistent technical problems.

High and complex pricing

76% of reviewers feel negative about Salesforce Marketing Cloud’s pricing. Reviewers indicate the platform is expensive both to purchase and maintain, with additional costs for onboarding, consultants, and premium support. They say the pricing structure can be confusing, with many features requiring extra fees. Some users feel the high cost is not justified for smaller businesses or those not utilizing all functionalities. Reviewers mention that the expense can be a barrier for companies with strict budgets or limited resources.

Slow and ineffective support

VP of Operations

Hard to pick what was worst - terrible customer service, despite paying for Premiere Support it often took days to get problems solved (and updates were constantly causing new problems), or the fact that the answer to every question was either no or an upsell.

41% of reviewers feel negative about Salesforce Marketing Cloud’s customer support. Reviewers say support is often slow to respond and struggles to resolve issues effectively. They indicate that opening tickets can be cumbersome, and documentation is frequently outdated or insufficient. Some users report difficulty reaching knowledgeable representatives and express dissatisfaction with the quality of assistance provided. Reviewers mention that even premium support does not always lead to timely or satisfactory solutions, leading to ongoing frustration.

Effective lead tracking and nurturing

91% of reviewers feel positive about Salesforce Marketing Cloud’s lead management. Reviewers say the platform offers a wide array of tools for capturing, organizing, and nurturing leads. They appreciate the ability to track lead status, segment contacts, and automate drip campaigns for ongoing engagement. Users find the system helps keep client and lead information organized and secure, supporting integration with other tools like Outlook. Some reviewers mention the platform’s robust analytics and reporting, which provide valuable insights for marketing strategy and pipeline management.

Seamless system integrations

89% of reviewers feel positive about Salesforce Marketing Cloud’s integrations. Reviewers indicate the platform integrates smoothly with Salesforce CRM and other business systems, allowing for centralized data management and streamlined workflows. They appreciate the extensive ecosystem, which supports connectivity with a wide range of third-party applications and APIs. Users say integration capabilities help unify marketing, sales, and customer service efforts. Some reviewers highlight the ease of connecting with existing tools and the benefits of having a predictable, feature-rich environment for expanding business operations.

Robust multi-channel automation

94% of reviewers feel positive about Salesforce Marketing Cloud’s marketing automation. Reviewers appreciate the platform’s comprehensive suite of automation tools, allowing them to manage campaigns across email, SMS, social media, and web. They indicate the integration with Salesforce CRM enables intelligent, personalized automations based on customer data and behavior. Users say features like Journey Builder and customizable dashboards make it easy to design complex workflows and track results. Some reviewers highlight the platform’s flexibility and scalability for businesses of various sizes, making automated marketing processes more efficient and effective.

Flexible template customization options

89% of reviewers feel positive about Salesforce Marketing Cloud’s template customization. Reviewers appreciate the platform’s flexibility, allowing them to tailor templates for different customer types and business needs. They indicate the use of tools like Ampscript, content areas, and drag-and-drop builders helps create dynamic, personalized assets efficiently. Users say the availability of pre-defined templates and widgets speeds up design and deployment. Some reviewers value the platform’s adaptability for businesses of various sizes and requirements, enabling them to maintain brand consistency and streamline campaign creation.

Comprehensive email campaign tools

89% of reviewers feel positive about Salesforce Marketing Cloud’s email campaign capabilities. Reviewers indicate the platform supports a wide range of email marketing functions, from basic newsletters to advanced, targeted campaigns. They appreciate the ability to segment audiences, automate workflows, and personalize messages at scale. Users say the platform’s integration with CRM data enables more effective campaign tracking and reporting. Some reviewers find features like A/B testing, send time optimization, and analytics valuable for improving engagement. They also mention that managing large-scale campaigns is efficient, and the tool helps boost productivity and campaign performance.

Small Business

Mid-size Business

Large Enterprises

Freelancers

Reviewers indicate that Salesforce Marketing Cloud is generally perceived as expensive, especially when compared to other similar platforms. Some users report that the high upfront and ongoing costs, including additional fees for setup, maintenance, premium support, and hiring consultants, can be prohibitive—particularly for small businesses or those not utilizing the full range of features. Users think that the value for money depends heavily on a company’s ability to leverage the platform’s extensive functionalities; they say that if all features are fully utilized, the investment can deliver a strong return and support business scaling through automation. Some reviewers feel that extra costs for onboarding, configuration, and support are not always clear upfront, which impacts their perception of value. Reviewers appreciate discounts when available and note that, for businesses with larger budgets or complex needs, the platform’s capabilities can justify the higher price. Some users say that for organizations with limited budgets or simpler requirements, alternative solutions may offer better cost-benefit. They find that the lack of included services in the base price and the need for technical expertise can further increase total costs.

Salesforce

Instagram

Instagram is a social networking app which lets users share photos & videos from their mobile phones, like posts, comment, send private messages, and more

Snapchat for Business

Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns

Zoho Social

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement by scheduling unlimited posts, managing social networks, tracking conversations, and measuring performance from a single dashboard

Complete solution to manage and automate all your social media accounts in one place (Facebook, Twitter, Instagram, LinkedIn, Google My Business, Google+, Pinterest, YouTube...)

Automated Publishing

Keyword Filtering

Multi-Account Management

Social Media Integration

Social Promotion

Social Media Monitoring

Campaign Management

Proprietary

Eclincher

Windows

Chromebook

Standard

Professional

Enterprise

Owner

They have people contact you on WhatsApp and promise great money for working for them.

Just a little about how they service their client's accounts.

Marketing Manager

I am able to manage multiple accounts with ease, and the scheduling feature allows me to plan posts in advance.

Admin Assistant

easly Accounts Management and transfere from acount to another

I really love eclincher and its SMM capabilities; it has more features than most of the competitors I have seen on the market and with a lower price point.

There is nothing not to like, but to get use to the software at the beginning, you need to review the training video and practice a couple of time

Director

The reporting side of the product is good and although we did not utilise the product as our main social media manager due to the confusing user interface in place at the time we have still used its reporting capabilities from time to time.

Marketing Communications Associatae

Every now and then when selecting text to copy/paste or something, the message box freezes up and I have to remove that social account from the post and then just proceed with the others and do that one separately when done. And I wish you could see ideal posting times more easily.

National Digital & Social Strategist 

ec's customer success team coupled with their support team put me at ease if something wasn't working, if I wanted to suggest a new feature, or if I wanted to get more information on how to properly use a feature, or API limitations, etc.

Account Executive 

We are not switching to anything else anytime soon

Partner

Was really helpful in determining trending topics my competitors were using frequently in their posts to help my brands build more high quality content.

We now need to pay a monthly fee in order to continue using the product.

We kind of operate from a social media standpoint like an agency... so connecting all the platforms we are on was difficult with other services and the amount of profiles I needed would have been astronomical with another service -- ec was really flexible.

Director of Social Media

Simply put, I have never experienced better customer service anywhere for any software. If you don't know how to do something, they help you right away and even send custom, step-by-step instructions on how to get there.

So they allowed me to run a hub account w pub groups and the other locations as brands.

They are changing this platform monthly to meet clients needs. If something doesn't work, they constantly are upgrading.

The software is incredibly flexible. That, in tandem with the incredible customer service, has made me loyal (more on the customer services in the overall section).

I think eclincher is best for companies with multiple brands, franchises, agencies, etc.

Salesforce Marketing Cloud vs Eclincher Comparison (2026)

Salesforce Marketing Cloud

Eclincher

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives