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Snap Survey Software Pricing, Features, Reviews and Alternatives
Snap Survey Software FAQs
Q. Who are the typical users of Snap Survey Software?
Q. What languages does Snap Survey Software support?
Q. Does Snap Survey Software support mobile devices?
Snap Survey Software product overview
What is Snap Survey Software?
Snap Surveys offers a cloud-based collaborative survey platform that enables survey design, data collection, analysis, reporting, and administration of online and offline surveys. The tool can be used in various industries including healthcare, education, travel & tourism, financial service, non-profit organizations, and government.
Key benefits of using Snap Survey Software
- The survey design tool offers features such as customizable questionnaire templates, custom URLs for the surveys, action buttons, in-survey calculations and text substitution options.
- The software can also be accessed on mobile devices including iPhones, iPads and Android phones using native mobile applications named Snap Mobile Anywhere.
- Snap Surveys offers strong security options including SSAE 16 certified data centers, SSL encryption, malware scanning, vulnerability scanning, secure login, ISO 27001 certification and daily backups.
- The surveys can be optimized for any device including smartphones, tablets and desktops and is available in multiple languages including Chinese, Japanese, Arabic, Hebrew, Urdu and Korean.
Typical customers
Platforms supported
Support options
Training options
Not sure about Snap Survey Software? Compare it with a popular alternative
Snap Survey Software
Starting from
65
/user
Per month
Starting from
25
/user
Per month
Snap Survey Software pricing information
Value for money
4.2
/5
58
Starting from
65
/user
Per month
Pricing options
Value for money contenders
Snap Survey Software features
Functionality
4.1
/5
58
Total features
45
3 categories
Most valued features by users
Functionality contenders
Snap Survey Software users reviews
Overall Rating
4.3
/5
58
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.57/10
27
23
6
2
0
Overall rating contenders
Thomas M.
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
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I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems.
- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)
Building visual reports can sometimes be tricky.
It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of...
Merrie F.
Market Research, self-employed
Used daily for 2+ years
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Great experience. Easy to get help when needed.
Easy to use. Has all features I need for my stats tables.
Merging data could be an easier function.
Thank you for your review, Merrie. I will share your feedback about data merging with our development team.
Katelind O.
Financial Services, 51-200 employees
Used daily for 2+ years
Review source
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Arduous. I hated using SNAP. If I ever had to create a new survey I would sigh heavily. It was so non-user friendly. Also, please note that I have NEVER been surveyed by SNAP before until now - and by now I mean now that we've informed you that we're leaving SNAP for a better survey program. So why now? Also, the rating question on the first page needs a better descriptor of what you're having me rate. I didn't feel comfortable answering.
Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure.
Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew.
Thank you Katelind,for taking the time to review. We appreciate your feedback regarding your troubles with building surveys and that you didn't find it useful or enjoyable to use. We wanted to touch on your belief that we do not survey our customers for feedback and perhaps some features that Snap has that you were not aware of. First, Snap sends out a yearly customer satisfaction survey as well as...
Adam S.
Mental Health Care, 1,001-5,000 employees
Used daily for 2+ years
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There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise.
For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP).
Nora W.
Education Management, 1-10 employees
Used monthly for 2+ years
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We provide education programs and Snap Survey allows us to gain meaningful and immediate survey results. We also use Snap Survey to determine where educational knowledge gaps exist.
I love that this software lives on my computer and is always available to me. It works very cleanly and functions well for our team.
I was never able to get the scanning in if paper surveys to read results correctly. I've also never found customization of results reports intuitive
Thank you, Nora, for your awesome review. We loved that the software met many needs for you and your team and that you've enjoyed the functionality and customer service with Snap Surveys. So sorry that the scanning portion of the software has given you a little trouble, but we'd be happy to assist with that if you wanted to reach out to us at sales@snapsurveys.com
Common Snap Survey Software comparisons
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