Snap Surveys Pricing, Features, Reviews & Comparison of Alternatives

Snap Surveys Reviews

Snap Surveys

Cloud based survey and feedback management software

4.71/5 (7 reviews)
542     1,110

Snap Surveys is a cloud-based integrated suite of survey solutions that enables survey design, data collection, analysis, reporting and administration of online and offline surveys. The tool can be used in various industries including healthcare, education, travel & tourism, financial service, non-profit organizations, and government.

Snap Surveys enables users to create customizable surveys in multiple languages including those that are character based such Japanese, Chinese and Korean as well as those that are written from right to left such as Arabic, Urdu, and Hebrew. The software helps to create interactive questions, mask answers, personalize text and route questions based on replies given earlier in the survey. The tool also performs in-survey calculations by re-categorizing answers as and when the survey is filled. Snap Survey supports data collection and data management and offers features such as adaptive questionnaires, automated survey invitations, scanned paper surveys and attachment of files to survey responses. The tool also helps in analysing and reporting survey results and shares these insights in the form of summary reports and smart dynamic reports. The software supports text analysis, statistical tools, data filters and analysis tools as well as helps to analyze logins and transfer data between surveys and the database.

Snap Surveys offers strong security features including SSL encryption, SSAE 16 certification, daily vulnerability scan and is ISO 27001 certified. IBM, AT&T, Nielsen, Sport Wales, Frederick Community College and The British Holiday & Home Parks Association are some its customers.
www.snapsurveys.com

Snap Surveys Reviews (7)

Latest reviews

 Prepare surveys for our college.

The reason for 3 stars on Ease of Use is because most everything I know about Snap Survey Software is self taught with the help of tech support. Tyler and everyone with tech support are always helpful in answering my questions and really patient with me. Thank you!

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Reviewed 1st of June, 2015 by Melanie Jackson

 

 It's been a challenge to get started but your support people allways kept us on schedule.

We have a unique situation. We have a Survey system that we sandwich your system with. We use a screener that links a respondent to our system (IdeaMap.net) then when they finish are linked back to your system for the Classification/Demographics part. One of our issues is quotas for our ...

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Reviewed 29th of May, 2015 by Len Morley

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Snap Surveys Pricing

Pricing model: Subscription

Contact Snap Surveys Ltd. for pricign information or a quote.

Key Features of Snap Surveys

  • ISO/IEC 27001 and SAS 70/SSAE 16 certified
  • Customize your survey
  • Data analysis
  • Multi-format surveys
  • Synchronize data and surveys
  • Dynamic questionnaires
  • Summary reports
  • Automatic data import and export
  • Filters
  • SSL encrypted questionnaire
  • 24/7 mobile surveys
  • Set permissions to view specific analyses and reports
  • Text response analysis
  • Contextualized analysis and reports
  • Automated email alerts
  • Daily backups
  • Question routing
  • In-survey calculations
  • Share analysis and reports offline
  • Enable geolocation in the survey

Snap Surveys Screenshots (7)

Snap Surveys screenshot: Snap Surveys can be accessed on multiple device types including smartphones, tablets and desktops and is also supported in paper formatsSnap Surveys screenshot: Snap Surveys helps to add new respondents to the surveySnap Surveys screenshot: Snap Surveys is available in multiple languagesSnap Surveys screenshot: Snap Surveys offers analysis and reporting featuresSnap Surveys screenshot: Snap Surveys offers users options to personalize surveysSnap Surveys screenshot: Snap Surveys helps in analysis and reporting of survey resultsSnap Surveys screenshot: Snap Surveys offers statistical tools to analyze survey responses

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Snap Surveys

Benefits

● Snap Surveys is a survey and feedback management software that enables users to create surveys, collect and analyze data and report the insights in the form of reports.

● The survey design tool offers features such as customizable questionnaire templates, custom URLs for the surveys, action buttons, in-survey calculations and text substitution options.

● The software can also be accessed on mobile devices including iPhones, iPads and Android phones using native mobile applications named Snap Mobile Anywhere.

● Snap Surveys offers strong security options including SSAE 16 certified data centers, SSL encryption, malware scanning, vulnerability scanning, secure login, ISO 27001 certification and daily backups.

● The surveys can be optimized for any device including smartphones, tablets and desktops and is available in multiple languages including Chinese, Japanese, Arabic, Hebrew, Urdu and Korean.

Videos

Melanie Jackson

Prepare surveys for our college.

01/06/2015

The reason for 3 stars on Ease of Use is because most everything I know about Snap Survey Software is self taught with the help of tech support. Tyler and everyone with tech support are always helpful in answering my questions and really patient with me. Thank you!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Len Morley

It's been a challenge to get started but your support people allways kept us on schedule.

29/05/2015

We have a unique situation. We have a Survey system that we sandwich your system with. We use a screener that links a respondent to our system (IdeaMap.net) then when they finish are linked back to your system for the Classification/Demographics part. One of our issues is quotas for our Classification qualification. These are calculated at the end so there is no way to transfer this to the front Screener part. Another item is since we use your system twice for the same person it also cost us twice.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Keenan Grigg

Snap makes surveys a SNAP!

01/11/2013

Snap is a great product and the customer service is top-notch! Being brand new to creating surveys, Snap has been easy for me to pick up and keep our office on schedule with surveys. When I do have a problem or question, Customer Service is readily available to help and always patient (especially considering my learning curve!).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Phyllis Fitzpatrick

Review of SNAP10

30/10/2013

If the technical team werent so good, I would have difficulty at times with uploading the survey into webhost. Designing the survey is easy and friendly :). Once the survey is launched (correctly) tracking responses, editing messages is very easy. I know there is a detail electronic manual which I have used many times but, for me, having a human verify if I am interpreting the instructions correctly is a MUST. Thank you to Miles, Tyler and Sam!!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
William Callahan

Review of Snap Survey Software

24/10/2013

I love Snap Surveys. I have been using the product for 8 years and it keeps getting better and better. Customer service / tech support is top-notch. I recommend Snap all the time. More importantly, Snap meets my company's strict data policy. You should market that as it is unique for this type of software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tamara  Gooderham

Professional, fantastic functionality and value for money

23/10/2013

I've used Snap software since 1997 and their software just gets better with every release. Snap don't just write software. They are also a research organization, established in 1981, so Snap understands exactly what researchers and consultants need when it comes to running survey projects. Snap is a complete survey package that you can use from questionnaire design through to analysis and reporting. It supports mobile, online, paper (keyed and scanned) and telephone modes. Snap is priced incredibly competitively given the immense functionality it provides. There is so much you can do with Snap I sometimes need help remembering what to do! But my first go-to resource is their wonderful set of worksheets, available to all on their website, and their support people are also very helpful. And of course their research department, run by gurus of the software, can help you with any Snap related task if your project merits extra resource.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robb Bucklin

World Class Survey Software - Best in Class

13/01/2012

10 out 10 score on Snap Surveys, by far the best out there.

Pros

In my opinion, Snap Survey software is world-class. It allows us to design multi-modal (even multi-lingual) surveys such as web, paper, phone, etc., with relative ease and even bring all the respondent data into one set of reports quickly. I also appreciate how feature rich it is with things like email alerts and, image mapping and pre-seeding data. The robust statistical analysis is as good as it gets. I have been doing survey research for over 10 years and tried many other brands but only Snap had everything we needed for our customers. Snap is also compliant with the Section 508 ADA rules. Finally, the Snap support is as world-class as their software! These people are obsessed with customer service! I deal with many top software companies and they should take a page out of Snap¿¿¿s playbook, such as no hassle, no automated phone messages, you are instantly talking to a live professional that actually cares and cheerfully helps you with your issue quickly and accurately.

Cons

I wish we had more control over design layout with columns, and such initially (in design view) instead of using the post processing features in the ToolKit because during testing, every time you republish you have to rerun the ToolKit files. It¿¿¿s not a big deal, but it¿¿¿s on my wish list.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more