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Snap Survey Software Pricing, Features, Reviews and Alternatives

Snap Survey Software product overview

What is Snap Survey Software?

Snap Surveys is a cloud-based integrated suite of survey solutions that enables survey design, data collection, analysis, reporting and administration of online and offline surveys. The tool can be used in various industries including healthcare, education, travel & tourism, financial service, non-profit organizations, and government.

Key benefits of using Snap Survey Software

● Snap Surveys is a survey and feedback management software that enables users to create surveys, collect and analyze data and report the insights in the form of reports.

● The survey design tool offers features such as customizable questionnaire templates, custom URLs for the surveys, action buttons, in-survey calculations and text substitution options.

● The software can also be accessed on mobile devices including iPhones, iPads and Android phones using native mobile applications named Snap Mobile Anywhere.

● Snap Surveys offers strong security options including SSAE 16 certified data centers, SSL encryption, malware scanning, vulnerability scanning, secure login, ISO 27001 certification and daily backups.

● The surveys can be optimized for any device including smartphones, tablets and desktops and is available in multiple languages including Chinese, Japanese, Arabic, Hebrew, Urdu and Korean.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

Snap Survey Software pricing information

Value for money

4.2

/5

24

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Snap Survey Software features

Functionality

4.2

/5

24
Total Features38 2 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Data Import/Export
Customizable Templates
Customizable Branding
Template Management
Alerts/Notifications

Functionality contenders

Snap Survey Software users reviews

Overall rating

4.5

/5

24

Positive reviews

92%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.5/10
Rating distribution

5

4

3

2

1

14

8

1

1

0

Pros
Snap Surveys is a very good software, I would say that it is one of the best for the distribution of surveys, despite its prices, it still has quite interesting functions.

KF

Katherine F.

Working with Mexico clients, the software even has multi-language abilities for me to send surveys in Spanish. Easy to use and lots of updates and patches where they constantly improve their software.

AR

Anonymous Reviewer

I like how easy and user-friendly this survey software is. It didn't take long to become comfortable with it.

AB

Aly B.

Cons
Some functions can be hard to set up if you don't use them very often.

JL

Jose Luis A.

These are calculated at the end so there is no way to transfer this to the front Screener part. Another item is since we use your system twice for the same person it also cost us twice.

LM

Len M.

The SNAP survey guide is hard to navigate and can be tedious to find answers in sometimes.

MK

Meg K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

For the professionals

Reviewed a year ago

I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems.

Pros

- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)

Cons

Building visual reports can sometimes be tricky.

Vendor response

It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great!

Reviewed 8 months ago

My overall experience with Snap Survey Software has been positive!

Pros

I like how easy and user-friendly this survey software is. It didn't take long to become comfortable with it.

Cons

I wish there were easier and more affordable ways to receive training. The training is pretty expensive to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A versatile OCR and OMR solution that works best for large scale deployment

Reviewed 9 months ago

The experience was good but in the end we determined it wasn't the right product for us. The customer support was kind and helpful but in the end we experienced some bugs and difficulty implementing for our use case, the team at SNAP recognized this and was able to forgive some of the license costs. I appreciate that they were fair and helpful, but it definitely feels like this is a software solution that requires engagement from the software provider's staff. You are getting software+a service with this product, so don't expect a plug'n'play and run it yourself experience from the beginning.

Pros

There is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website.

Cons

It has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate.

Vendor response

Many thanks for your comments Virgil. I know that our great Support team loved working with you and we were all disappointed that Snap was not suitable for your project. We apologise for any inconvenience you had with Snap, and improvements have now been made and are available in our latest version of the software. Our experienced Research team are experts in Survey design, distribution, data collection...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review for Snap

Reviewed 4 months ago

Overall experience would be to offer a new update more often.

Pros

Very easy to use. Integrated with current business. Works well with the desktop that I have. Does a great job with smaller files.

Cons

Could improve a way to update software. Do not offer updates frequent enough. Would help if offered update at least once a month.

Vendor response

Thank you so much Rhonda, for the great review. One of the great things about Snap Surveys is how easy it is to get started, and with the software's minimalistic approach to its user interface, it can be run easily on any modern PC. We appreciate the feedback on more frequent updates and will pass along your suggestions to our developers. Thank you again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Interviewing rail passengers

Reviewed a year ago
Pros

The main advantages of using the Snap Survey software for are: very quick collation of results the ability to go into it and find answers to questions you had not thought of when writing the questionnaire the ability to incorporate graphs and diagrams into reports

Cons

I sometimes find it difficult to arrange the survey as neatly as I would like, so as to make it easier for our interviewers.

Vendor response

Thank you Dick for your lovely feedback, I am so pleased that our mobile interviewing is enabling you to gather your data quickly and efficiently. I am sure that in the past this has been quite difficult when interviewers are working in some of those more challenging environments! The reporting capabilities in Snap are an area that we have focused on over the years, creating editable report templates which are easily manageable for personalized feedback requirements - so it is good to hear that this is such a positive for you. There are some guidelines we recommend for survey design for mobile devices, which can be added to a template to be used on an ongoing basis. This would minimize time spent on set up, and we would be happy to talk through this with you.

Snap Survey Software FAQs and common questions

Snap Survey Software has the following pricing plans:
Pricing model: One Time License
Free Trial: Available


Snap Survey Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Snap Survey Software supports the following languages:
English


Snap Survey Software supports the following devices:
Android, iPhone, iPad


No, Snap Survey Software does not have an API available.


Snap Survey Software offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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