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Tiledesk vs Chatbase Comparison (2026)

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ChatGPT

4.4

Tidio

4.7

Good recommendations?

Tiledesk

Chatbase

Overview

Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

154

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.3

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.”

Irsyad N.

Software Engineer Intern

“My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently”

Sofia B.

Marketing Specialist

“This level of customization gives the way for scalable growth.”

Irsyad N.

Software Engineer Intern

Pros

“I would like to be able to embed the conversations & leads page on my webpage so my customers can use it directly without them knowing that i'm using chatbase for it.- Customizable chatbox color instead of black/white- Variable degrees of access for account managers- Invoices - adapt starting language to IP location- 2FA for login-”

Lout S.

owner

“Not being able to define ability to reprhase user's prompts, e.g. user asks "How much is XXX" and you ask chatbot to answer such question as if it was "Present XXX pricing in less than 100 signs".”

Marcin H.

Head of Product & Strategy

“I can change or update information by removing a page or document from the list of training content, and then re-uploading new content.”

Brent F.

Creative Director

Cons

“Unlike some of its competitors, Tiledesk doesn't offer an extensive range of customization settings, meaning that it can be difficult to personalize the interface to fit the look and feel of your business.”

Hina S.

Analyst

“One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.”

Alejandro D.

App Developer

“Tledesk has limited integrations with third-party applications, which can limit its functionality for businesses that require a more extensive set of tools.”

Massimiliano G.

Graphic Designer

Cons

“ChatBot lacks AI Action even in the most expensive plan”

Yohan S.

Engineer

“The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes.”

Michael N.

Founder

“word count on training- messagesare a bit expensive- doesn't have the option to switch from messages to words (instead of pricing per messages per words used)”

Ramzi K.

CEO