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TrueReview vs pulseM Comparison (2026)

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Good recommendations?

TrueReview

pulseM

Overview

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

pulseM offers home service companies a powerful platform to automate review generation, enhance their online reputation, and elevate the overall customer experience.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

5.0

156

151

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

4.5

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone.”

Chris C.

Marketing Manager

“We are using True Reviews to collect reviews from our B2C clients.”

Chris C.

Marketing Manager

“TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability.”

Chris C.

Marketing Manager

Pros

“Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews”

Mackenzie S.

Project Manager

“PulseM helped us get honest feedback from all of our customers and build our online reputation to allow natural traffic to flow to our Google My Business and company website !”

Ashley M.

Dispatch

“Also, really like the value of having it integrated on our website making it an eye catching feature that entices potential customers to check out what previous customers have to say about their experience with our company.”

Jim M.

Marketing Executive

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”

Gina M.

Office Manager

“One main thing I do not like about True Review is the contract we have to get each customer to sign to be able to send SMS Message Review Links.”

Tania C.

Customer Service

Cons

“due to their intration, often our communications went to the wrong perople”

Andrew M.

HVAC

“Waste of time and money.”

Andrew M.

HVAC