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Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

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Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

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TrueReview vs rater8 Comparison (2026)

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Good recommendations?

TrueReview

rater8

Overview

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

5.0

156

151

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

5.0

184

180

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone.”

Chris C.

Marketing Manager

“We are using True Reviews to collect reviews from our B2C clients.”

Chris C.

Marketing Manager

“TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability.”

Chris C.

Marketing Manager

Pros

“Our practice loves that rater8 is very simple to navigate, get stats on how well our practice is doing, automatically sends out reviews to patients and we can easily toggle if we want more surveys from patients or more reviews from patients.”

Kolbe B.

“It delivers consistent, actionable insights that help us monitor patient satisfaction, highlight what we’re doing well, and identify opportunities for improvement.”

Olivia S.

Director of Marketing

“I like the dashboard that gives me information I need at my fingertips (such as analytics) and allows me to easily respond to reviews.”

Janet S.

Director of Marketing and Communications

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”

Gina M.

Office Manager

“One main thing I do not like about True Review is the contract we have to get each customer to sign to be able to send SMS Message Review Links.”

Tania C.

Customer Service

Cons

“The appeal process; certain departments are not able to complete certain tasks and the negative comment is outside of their scope of practice, leading the them to have a negative impact over something that is outside of their control.”

Aidee R.

Patient Experience Coordinator

“The ability to search for a specific question or response on the website can be limited or difficult.”

Aidee R.

Patient Experience Coordinator

“Sometimes the funcionality gets messed up when responding to reviews.”

Abbey B.

Owner