Trustpilot vs Reputation

Birdeye

Podium

ReviewInc

Bazaarvoice

REVIEWS.io

Feefo

Compare Trustpilot and Reputation based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

Reviews.io is a review collection tool for companies to collect merchant (company) & product reviews from genuine customers, then share these on Google

A customer review management tool that brings businesses and consumers together through reviews.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Campaign Management

Complaint Monitoring

Customer Database

Customer Experience Management

Customizable Reports

Dashboard

Data Visualization

Email Reminders

Engagement Tracking

Feedback Management

Knowledge Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SEO Management

Social Media Integration

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Trustpilot

Web-based

QA Software Engineer

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

Freelance Graphic Designer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Communication Specialist & Editor

I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.

President

Overall it has been great, I have found some amazing software thanks to Trustpilot.

The software was super easy to use and was made user friendly where anyone would have ease using it.

Business Consultant

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.

Animator

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Senior Vice President

It has been excellent, good customer service good return on investment.

freelance

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.

Web Developer

I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Startup Owner and Freelancer

Customer support wasn't sure what's the problem when I'm getting error while signing up.

Customer Service Representative

Everyone in the world  can leave their feedback  and it is equally important. The site has a clean interface that makes it easy to maneuver the page.

Partner

If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.

Animal transport coordinator 

Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.

This is a great way to build trust for your business. Just use email or LinkedIn account for review.

Digital Marketing Manager

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Audit Associate

I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.

IT Engineer

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Trustpilot screenshot

Freelancers

Large Enterprises

Mid Size Business

Small Business

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

@mentions

Activity Tracking

AI/Machine Learning

Approval Process Control

Audience Analytics

Audience Engagement

Automated Publishing

Automated Responses

Benchmarking

Brand Management

Brand Tracking

Calendar Management

Campaign Analytics

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Content Discovery

Content Management

Content Publishing Options

Customer Engagement

Customizable Branding

Customizable Templates

Data Analysis Tools

Data Import/Export

Data Management

Drag & Drop

Filtering

Hashtag Tracking

Image Library

Keyword Filtering

Keyword Tracking

Media Monitoring

Multi-Account Management

Multi-Campaign

Multi-Channel Distribution

Multi-Channel Management

Multi-Location

Natural Language Processing

Offline Response Collection

Optical Character Recognition

Post Scheduling

Real-Time Monitoring

Reputation Management

Review Sharing

Role-Based Permissions

Search/Filter

SMS Messaging

Social Listening

Social Media Monitoring

Social Performance Management

Survey Builder

Template Management

Workflow Management

Reputation

Android

iPhone

Internet Manager

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews.

Vice President

It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues.

Consumer Experience Manager

The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful.

Park Manager

Thank you for always taking the time to answer our questions and help keep up our "reputation. The ease of having surveys sent to our guests and getting feedback immediately is worth every penny.

Marketing Manager

This is a great product with good management and customer support when it comes to following up with reviews.

Corp Customer Service Manager 

Accuracy in numbers is frustrating. The delay from the websites to the platform sometimes makes it very hard.

Manager, Brand Reputation

Reputation.com is making it easy to get everyone in the company involved with helping improve our online reputation. We have been able to boost our rating significantly across all of our locations.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

Marketing Consultant 

With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address.

The actual platform is great. Easy to use, and easy for our franchise owners to understand.

We have found very little about the software that we dislike.

Customer Relations Manager

Everything is available at your finger tips. Product quality at a very competitive cost.

Digital Reputation Manager

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Digital Marketing Specialist

I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Trustpilot vs Reputation Comparison (2026)

Trustpilot

Reputation

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives