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ShelbyNext Membership vs Servant Keeper Comparison

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Overview

ShelbyNext Membership offers attendance tracking, events scheduling and automating processes & workflows for churches and...

Servant Keeper is a church management software that will streamline your ministry, available as on-premises or on-cloud deployment.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

No info

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

9.99

/momonth

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.0

(152)

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

4.7

(645)

483

115

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

The support has always been outstanding -- every individual I've worked with is friendly and super helpful. And the crowdsourced support (online) gets good answers to your questions too.

This is still a good software for the church wanting to connect with its members more frequently. We love the ability to track leadership encounters with our membership.

We previously used Shelby V. Both products have a great deal of advantages in our congregational needs. ShelbyNext seems to be more user friendly that Shelby V.

Pros

EVERY time i call for assistance EVERY person i speak with is super friendly, helpful and always helps me find a resolution (and the product is sooooo good I really don't have to call in that often!).

I am new to this position however the people who use Servant Keeper here are very happy with the software. The best part was the help I received for installation.

I am still discovering Servant Keeper and the things I can do, BUT my experience has been GREAT. The HELP DESK staff are patient and excellent teachers.

Cons

There is no alert given if there is a problem on a background check. There is no way to indicate family relationships such as grandmother, siblings, nieces, nephew, etc.

We've had several instances where when problems arose, customer service reps were just as perplexed with the issue.

No back arrow to look at the previous transaction entered. If you are entering a list of manual checks and need to add a vendor all of the previous info entered (date, check number etc) is lost.

Cons

Steps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult.

The field names can be a little confusing (E-mail vs Email, etc. The ministry names (attributes) are a little challenging to work with.

How difficult it is to go through all the steps necessary to find necessary donors, plus running all necessary donors after the first of the year to send for their taxes.