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ShelbyNext Membership vs Servant Keeper Comparison

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Overview

ShelbyNext Membership offers attendance tracking, events scheduling and automating processes & workflows for churches and...

Category Leaders

Servant Keeper is a church management software that will streamline your ministry, available as on-premises or on-cloud deployment.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

43

68

34

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

483

115

35

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The support has always been outstanding -- every individual I've worked with is friendly and super helpful. And the crowdsourced support (online) gets good answers to your questions too.
This is still a good software for the church wanting to connect with its members more frequently. We love the ability to track leadership encounters with our membership.
We previously used Shelby V. Both products have a great deal of advantages in our congregational needs. ShelbyNext seems to be more user friendly that Shelby V.

Pros

EVERY time i call for assistance EVERY person i speak with is super friendly, helpful and always helps me find a resolution (and the product is sooooo good I really don't have to call in that often!).
I am new to this position however the people who use Servant Keeper here are very happy with the software. The best part was the help I received for installation.
I am still discovering Servant Keeper and the things I can do, BUT my experience has been GREAT. The HELP DESK staff are patient and excellent teachers.

Cons

There is no alert given if there is a problem on a background check. There is no way to indicate family relationships such as grandmother, siblings, nieces, nephew, etc.
We've had several instances where when problems arose, customer service reps were just as perplexed with the issue.
No back arrow to look at the previous transaction entered. If you are entering a list of manual checks and need to add a vendor all of the previous info entered (date, check number etc) is lost.

Cons

Steps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult.
The field names can be a little confusing (E-mail vs Email, etc. The ministry names (attributes) are a little challenging to work with.
How difficult it is to go through all the steps necessary to find necessary donors, plus running all necessary donors after the first of the year to send for their taxes.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features38
  • Access Controls/Permissions
  • Accounting Integration
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Management
  • Charting
  • Child Check-in
  • Contact Database
  • Contribution Tracking
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Email Distribution
  • Email Management
  • Event Management
  • Event Scheduling
  • For Religious Organizations
  • Gift Matching Management
  • Label Printing
  • Live Chat
  • Mail Merge
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Purchasing & Receiving
  • Receipt Management
  • Recurring Giving
  • Reminders
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Small Group Management
  • Status Tracking
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Visitor Tracking
  • Voice Mail
  • Volunteer Management
  • Website Management
  • Workflow Management
  • Worship Planning
  • Total features43
  • Access Controls/Permissions
  • Accounting Integration
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Management
  • Charting
  • Child Check-in
  • Contact Database
  • Contribution Tracking
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Email Distribution
  • Email Management
  • Event Management
  • Event Scheduling
  • For Religious Organizations
  • Gift Matching Management
  • Label Printing
  • Live Chat
  • Mail Merge
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Purchasing & Receiving
  • Receipt Management
  • Recurring Giving
  • Reminders
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Small Group Management
  • Status Tracking
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Visitor Tracking
  • Voice Mail
  • Volunteer Management
  • Website Management
  • Workflow Management
  • Worship Planning

Integrations

  • Total integrations3
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations7
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ShelbyNext Membership vs. Servant Keeper

See how ShelbyNext Membership and Servant Keeper stack up against each other by comparing features, pricing, ratings, integrations, security & more.