ShelbyNext Membership vs Servant Keeper Comparison

We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records...

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We wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised.

Hi Albert, very kind of you to leave a very detailed and glowing review of Servant Keeper. It's an honor to serve your ministry and we are so glad that SK is a blessing for you! - the Servant Keeper Team

No pros were added to this review

No cons were added to this review

The donation tracking and the membership tracking.

Many of the features are difficult for me to use. I get a lot of help from the SK phone support. The system can do a lot more than I'm aware of. So, when an question comes up about SK ability I call the support line.

Ease of use. The software is very easy to learn and work with.

It has previously been loaded on a desktop computer and access was limited. We have nbow migrated to a new laptop.

The easy format and record of our membership

The software was designed wonderfully.. I have nothing negative to say about it.

webinar when we first purchased was a great help help desk talks my language

only installed on one computer

Servant Keeper can be installed on as many computers as you want, even on a network, as it is licensed to the church/organization, not per installation. If more than one person wants to access the data simultaneously on the same network you can purchase a concurrent user license for a nominal one-time fee. THANK YOU for your review :)

The software is highly intuitive and the customer support is great and there when you need it.

No real downside. There is nothing I do not like about the siftware.

This software makes keeping track of church membership data easy.

The financial portion (entering/tracking charitable giving) of this software is a bit cumbersome and not as user friendly as the rest of the software package.

Hi Misty, thank you for recommending Servant Keeper. It's a joy to serve you! Please check out some of the short video tutorials on the HelpDesk website regarding contribution tracking, or contact us. I would love to show you how easy it can be. :)

good features. great that it combines membership and contribution management in one.

import tool was poor - too constraining, didn't allow you to bring in data which you had and then had to rekey. SK writer needs upgrading to do more like utilize text boxes for easy formatting etc. Gui can use some enhancment - a bit too busy.

Thanks for taking the time to post feedback :) Fortunately, Servant Keeper DOES have built in mail merge capability with the built in word processor SK Writer, so this will make your life much easier. We have some videos on our site demonstrating this. If you have any additional questions give us a call or email. I'm sorry the import tool did not meet your needs. Our records indicate that it does work for hundreds of churches who convert their data to Servant Keeper each month, however that surely doesn't make you feel any better. Please call us and let us help you get the most out of the program. Cheers!

We found the Servant Keeper program easily accessible from the first day we used it. The help desk is very friendly and useful, as well.

No cons at this time.

The system is excellent in providing a comprehensive profile for membership and contributions.

The software needs to be syncable. We have off-site locations where we use the same database management but are unable to sync them together. This causes us to have two systems instead of one.

The software is easy to use and flexible. It has made our membership record keeping much easier and more complete.

No cons were added to this review

thanks for posting your review Doris! it's a joy to serve your ministry and we're glad we were able to assist you today. Thanks for recommending Servant Keeper - the Servant Keeper Team

Easy to work with and love the Directory that we can print out for our congregation. Helps me with locating the information about current and past members.

No cons were added to this review

Hi Marilyn, it's very kind of you to post a 5 star review. Thank you for using Servant Keeper and for letting us serve your ministry! I'm glad you like the directories and having the data at your fingertips. thank you! - the Servant Keeper Team

It is user friendly and easy to figure out how to set the program up.

It took us a while to get our information inputed into the system from another membership program.

This allows a wide range of volunteers to help with data entry as we track membership and attendance.

Some features make training a new volunteer time consuming.

Cost effective effective, easy to use, great interface, great training material, excellent support team

Not flexible enough, group management and reporting very limited , no custom reporting separate contribution and membership modules

Helps our church keep up with our membership and their contributions. Learning daily how to use our groups keeper.

One little item can be clicked, and nothing works like it should. But, your support team is very patient and graciously got us back on track! Invaluable!

It's at my fingertips for the information I need regarding our membership, it's updated for us - easy to use.

I'm not familiar with every aspect of the program. Setting up groups is more difficult . "Head of Household" for each grouping when it's only children who attend church - that's somewhat confusing.

Hi there Ruth! Thanks for taking the time to recommend Servant Keeper. It's a joy to serve your ministry! I wanted to let you know that you can have kids with in a family record even if you don't have the parents information yet, that's not a problem. Give us a call if we can help. thanks! - the Servant Keeper Team

The ease of using this software. It's user friendly and I love the different ways you're able to create groups and specific reports

Nothing at all. I do wish that the company offered ONLINE LIVE trainings. It's very hard for me to attend workshops

No pros were added to this review

No cons were added to this review

This software package is very user friendly and handles all the different aspects of our admin i.e. Membership, Contributions, Attendance, etc.

So far I haven't found any cons with this software itself. If I've ever had a question or problem using the software the Help Desk is quick, friendly and efficiently explains what I need to do.

Overall, the software is easy to work with, but it does help to have membership to the help desk for assistance.

Although I have called to request assistance. One of the continual problems I experience while using the contribution manager has not been resolved. So each time I use it, I have the same problem.

The software is easy to use and reports are very beneficial. The total number of members involved in each report is very nice to have.

The different parts of the software needs to be updated separtly (membership, finance). This is a pain for each update.

Hi Don, thanks for your review and thank you for letting us serve your ministry! BTW, all the apps are updated at once, give us a call so we can clarify that for you. - the Servant Keeper Team

When I came into this job, Servant Keeper was downloaded, data had been added, but no one had taken the reigns to get it up and running. Because I came in late to the game, I missed out on training. But with just the manual and getting into the program and playing around with it, I learned it easily and quickly. It's the most user friendly management databases I've ever used.

In my experience, there were never any huge issues or parts of the program that I didn't like.

I'm not utilizing everything yet but these are the things I'm using and have found to be very helpful: A membership database with the ability to run all kinds of reports. The ability to create a paper directory/pictorial directory that includes contact information for the whole family. Easily upload and crop pictures for family profiles and individual profiles. Access to membership data through the SK App Customer support is exceptional! Whenever I call needing help the staff is very kind, professional, and helpful.

The inability to change the preschool designations in the school grade category. The inability to move around between I have difficulty finding the information I am looking for with the help/search tool in the database.