Aeromark - 2026 Pricing, Features, Reviews & Alternatives

The Aeromark SAM platform is based on a sophisticated but configurable database structure for storing details such as:

- Sites – whether they are your own or your customers.
- Assets - whether they are equipment, components within the equipment, the room the equipment is in, or an entire building.
- Contracts, Warranties, Quotes, Surveys.
- Service Level Agreements (SLA’s).
- Schedule of Rates (SOR’s).
All tasks, or functions, become part of a workflow and are accessible from the back-office application or remotely through the mobile application and portal solutions.

These workflows are allocated and scheduled from start to completion, creating an audit trail of action and interaction via multiple touchpoints and configurable behaviours.

The service and asset management platform (SAM) has an intuitive user interface (UI). Critical data is rarely more than two clicks away. See your resources clearly, unlock new levels of productivity, and deliver the best customer experience (CX), first time.

The status of jobs is updated in real-time; the integrated GPS tracking confirms the arrival/departure of your field services team, and the job details (with times completed) are shown with any stock used or parts/order status updates. Achieve the highest first-time fix rates and revenue per field service engineer, while eliminating mundane back-office processes.

The emerging day can be managed to optimal efficiency with functions such as “find next best job” or "jobs at location or nearby" from the display Gannt chart. Forward planning is managed through the advanced scheduling options. Multiple scheduling options combine with GPS vehicle tracking, service level, contract and skills data to create efficient job schedules and routes.
All assets are logged on the platform and given a unique asset number. Tasks are generated against the asset and allocated via the scheduling software and mobile app. This ensures the Enterprise Asset Management (EAM) always reflects your assets, status, movements and costs. The history and cost associated for every item of work or part assigned to that item is captured.

Task workflows are created to guide the engineer through the process for the specific customer. The workflows can be configured to include pictures, parts and signatures to submit field service engineer's job sheets or an invoice to the customer or client.

The Aeromark SAM platform includes seven levels of scheduling from simple drag and drop to fully automated, dynamic scheduling.

The scheduling function will find the best jobs to allocate to each resource and provide one day or multiday views for advanced planning. The service levels on all tasks are monitored by to ensure they meet agrees SLAs.

The platform holds all the information on tasks, assets, and service levels to ensure efficient scheduling. It suggests additional reactive or planned work that can be done on-site or nearby, maximising engineer efficiency. Dynamic scheduling is applied using best practices and machine learning (ML), rather than just relying on algorithms.

When a job is assigned to an engineer, full details are sent to their mobile device. Different workflows with different actions are sent for different jobs or different contract requirements. Job sheets and quotes can be automatically created, formatted onto PDF templates and emailed directly to the Customer or sent to an online portal for on-line approval.

The task is fully visible to the internal planning team and updated live as the task progresses on the planning board. For the engineers, intuitive and seamless workflows on the mobile application reduces administration and errors whilst improving effectiveness, value and customer experience (CX) and driving best practice and productivity behaviours. The Engineer also has access to parts lists for ordering and the document library for manuals or instructions, including risk assessment methodologies.