ao-online - 2026 Pricing, Features, Reviews & Alternatives

AO-online’s software package is designed to be user-friendly, providing functions that support the optimization of various processes in organizations. A number of functions focus on process management, quality management, risk management, and the division of responsibilities or tasks. Process management with AO-online refers specifically to the description and control of processes. Once a process description has been agreed upon, a clear process diagram is generated. Different types of process diagrams can be used, including flowcharts in a 5-column structure (SIPOC model). Other options include role matrix and Swimlane.

Quality management with this online software involves the creation of a quality manual, via which work instructions can be classified in detail. Documents and quality standards (such as ISO) can also be linked. Risk management refers to identifying and subsequently categorizing risks. Users can define one or more control measures per risk. All risks are clearly presented in AO-online, and it is also possible to indicate an impact or probability rating for each risk.

Users can define those who have specific tasks and responsibilities – AO-online uses RACI roles and role matrices for this purpose. This makes it clear, for example, who should do something, who should perform what checks, and who is ultimately responsible. Where the ‘four-eyes’ principle is employed, AO-online can also provide insight into how this principle should be implemented.