Autotask PSA vs Kaseya BMS

ConnectWise PSA

Kaseya VSA

ArboStar

HaloPSA

ManageEngine OpManager Plus

charles

Compare Autotask PSA and Kaseya BMS based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Calendar Management

Change Management

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Incident Management

Inventory Management

Invoice Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Management

Maintenance Scheduling

Mobile Access

Performance Metrics

Prioritization

Problem Management

Procurement Management

Project Management

Project Time Tracking

Projections

Purchase Order Management

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Monitoring & Management

Reporting & Statistics

Scheduling

Self Service Portal

Service Level Agreement (SLA) Management

Service Request Management

Single Sign On

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Task Scheduling

Third-Party Integrations

Time & Expense Tracking

Timesheet Management

Vendor Management

Workflow Management

Autotask PSA

Android

Web-based

iPad

iPhone

Great CRM, all we need for our technicians, nice overview, you can build almost anything. We are senior Autotask users and very happy to have bought in the past.

Support Engineer

I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.

Managed Services Technician

It is overall pretty good with some quirks. Time entries are built into ticket notes so that is helpful.

Software Developer

All i  can say that its very ease to use and user friendly UI. Can track all my task in just one screen like Completed, Under-Process, Pending.

Founder, President

The sales people don't know their product and it doesn't have a lot of features. The sales people should have a PPO against them as all they do is harass.

President

I really like the interface in Autotask. It is clean and easy to navigate where I need to go.

Owner

Very convoluted and customer support is terrible.

It can be confusing to learn the system, since there is so much there.

Tooling Engineer 

Always available SAAS solution, very good qualified helpdesk.

They have been like this for the last 7+ years I have been using this product.

Director of Product Management

Monitoring of sales performans is very useful. Easy to manage customer database.

Manager of Development Services

For my basic needs of recording time per project or ticket, it's a pain to use.

Tevhnician

The concept is sound and the fields are useful.

Customer Support Manager

The email-to-ticket functionality is limited, and we ended up making our own development to integrate to AT.

Software Engineer

Overall a good PSA however needs major improvements to the API because right now it feels like they made it just to show off they have an API because it has so many limitations.

Customer Success Specialist

The ease of use with the service desk board and mobile app use.

General Manager

It can be a bit difficult to get started, but this is more of a business process issue as opposed to a product issue.

Autotask has helped us track our technicians' time, our sales process, and to remain ever mindful of our revenue and profitability. Autotask is purpose-built for our industry, and it shows.

Autotask PSA screenshot: Make Informed Decisions With Real-Time Data - Autotask’s customizable dashboards and reports empower you to make informed decisions about service delivery, profitability and business performance.

Autotask PSA screenshot: Cut Your Resolution Time With a Streamlined PSA-RMM Workflow - Transform your ticket workflow with instant access to contextual IT documentation, seamless device control and effortless time tracking and file attachment from the endpoint.

Autotask PSA screenshot: Get Predictable Cash Flow With a Streamlined Quote-to-Cash Process - Integrated quote to cash workflow simplifies everything from quoting hardware and services to invoicing and getting paid, keeping your business financially healthy.

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

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charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

Kaseya BMS is a business management solution designed to help IT Departments & MSPs manage projects, inventory, CRM, time, expense, billing and more with ease

Automated Routing

Budget Management

Customer Database

Estimating

File Sharing

Forecasting

Gantt/Timeline View

Help Desk Management

Interaction Tracking

Milestone Tracking

Multi-Channel Communication

Percent-Complete Tracking

Portfolio Management

Product Roadmapping

Project Accounting

Project Planning

Project Planning/Scheduling

Project Templates

Project Tracking

Real-Time Monitoring

Recurring/Subscription Billing

Reimbursement Management

Reporting/Analytics

Reporting/Project Tracking

Resource Management

Status Tracking

Time Tracking

Time Tracking by Client

Time Tracking by Project

Kaseya BMS

President/COO

The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

system Administrator

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.

Director of Business Operations & Client Services

The support team is amazing. They are always kind, patient and knowledgeable.

Founder, CEO

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Technical Support Manager

Great and Amazing product that can be use in Business.

Service Manager

For the cost, this is a great software. It does what it needs to do, ticketing.

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.

Director Of Technology Integration

BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Director of Managed Services

Lack of some essential functionality that many bigger MSPs may need.

We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask.

Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed.

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Autotask PSA vs Kaseya BMS Comparison (2026)

Autotask PSA

Kaseya BMS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives