Kaseya BMS Pricing, Features, Reviews & Alternatives

Kaseya BMS

Business management solution for IT departments & MSPs

4.05/5 (20 reviews)

Kaseya BMS overview

What is Kaseya BMS?

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India, Germany

Supported languages

English
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Kaseya BMS user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  3.7
  4.0
  3.8
Anonymous

A great client tool software

Used daily for 2+ years
Reviewed 2019-05-16
Review Source: Capterra

Pros
Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons
Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lynn S.

Org Management

Used daily for 6-12 months
Reviewed 2020-03-12
Review Source: Capterra

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Pros
I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons
I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: Capterra

We saved some money over our previous CRM.

Pros
In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons
We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Rick R.

Great Integrations

Used daily for less than 6 months
Reviewed 2020-09-29
Review Source: Capterra

We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

Pros
The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

Cons
Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelly W.

Kaseya BMS- Starter PSA

Used daily for 2+ years
Reviewed 2019-05-17
Review Source: Capterra

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros
It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons
It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Kaseya BMS pricing

Pricing options
Subscription
View Pricing Plans

Pricing is based on a per user basis and starts at $35/user/month.

Kaseya BMS features

Collaboration Tools
File Sharing
Gantt/Timeline View
Milestone Tracking
Percent-Complete Tracking
Prioritization
Project Management
Project Planning
Project Planning/Scheduling
Projections
Reporting/Analytics
Reporting/Project Tracking
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

API (242 other apps)
Alerts/Notifications (249 other apps)
Task Progress Tracking (249 other apps)
Task Scheduling (215 other apps)

Additional information for Kaseya BMS

Key features of Kaseya BMS

  • Finance & Billing
  • Inventory Management
  • CRM
  • Service Desk
  • Business analysis
  • Contact history
  • Customer database
  • Customizable reporting
  • Expense tracking
  • Financial management
  • Inventory tracking
  • Project management & planning
  • Project templates
  • Project time tracking
  • Project tracking
  • Billing & invoicing
  • Time & expense tracking
  • Finance & billing
  • Customizable fields
View All Features

Benefits

Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.