Kaseya BMS Pricing, Features, Reviews & Comparison of Alternatives

Kaseya BMS

Business management solution for IT departments & MSPs

4.05/5 (19 reviews)

Kaseya BMS overview

What is Kaseya BMS?

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.
www.kaseya.com

Pricing

Starting from
$35/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, India, United Kingdom

Supported languages

English
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Kaseya BMS reviews

Value for money
Features
Ease of use
Customer support
  4.1
  3.6
  4.0
  3.8
Anonymous

A great client tool software

Used daily for 2+ years
Reviewed 2019-05-16
Review Source: Capterra

Pros
Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons
Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lynn Schattner

Org Management

Used daily for 6-12 months
Reviewed 2020-03-12
Review Source: Capterra

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Pros
I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons
I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: Capterra

We saved some money over our previous CRM.

Pros
In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons
We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Kelly Woolsey

Kaseya BMS- Starter PSA

Used daily for 2+ years
Reviewed 2019-05-17
Review Source: Capterra

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros
It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons
It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Bianca Gill

Positive learning curve

Used daily for 2+ years
Reviewed 2017-06-21
Review Source: Capterra

We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros
We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons
some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kaseya BMS pricing

Starting from
$35/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is based on a per user basis and starts at $35/user/month.

Kaseya BMS features

Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections

API (212 other apps)
Activity Dashboard (142 other apps)
Activity Tracking (130 other apps)
Automatic Notifications (132 other apps)
Collaboration Tools (169 other apps)
Drag & Drop Interface (133 other apps)
Gantt Charts (126 other apps)
Multiple Projects (115 other apps)
Prioritizing (140 other apps)
Progress Tracking (130 other apps)
Reporting & Statistics (121 other apps)
Task Management (155 other apps)
Task Tracking (152 other apps)
Third Party Integration (140 other apps)
Timesheets (115 other apps)

Additional information for Kaseya BMS

Key features of Kaseya BMS

  • Finance & Billing
  • Inventory Management
  • CRM
  • Service Desk
  • Business analysis
  • Contact history
  • Customer database
  • Customizable reporting
  • Expense tracking
  • Financial management
  • Inventory tracking
  • Project management & planning
  • Project templates
  • Project time tracking
  • Project tracking
  • Billing & invoicing
  • Time & expense tracking
  • Finance & billing
  • Customizable fields
View All Features

Benefits

Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.