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Kaseya BMS Pricing, Features, Reviews and Alternatives

Kaseya BMS product overview

What is Kaseya BMS?

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

Key benefits of using Kaseya BMS

  • Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

  • Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

  • Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

  • Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

  • Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

  • Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    FAQs/Forum

    Training options

    Webinars
    In Person
    Documentation
    Live Online

    Kaseya BMS pricing information

    Value for money

    4.0

    /5

    25

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kaseya BMS features

    Functionality

    3.7

    /5

    25

    Total features

    73

    13 categories

    Most valued features by users

    Task Management
    Collaboration Tools
    Projections
    Prioritization
    Reporting/Analytics
    Project Tracking
    Time & Expense Tracking
    Activity Tracking

    Functionality contenders

    Kaseya BMS users reviews

    Overall Rating

    4.0

    /5

    25

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.73/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    15

    3

    1

    0

    Pros
    The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

    RR

    Rick R.

    We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

    BG

    Bianca G.

    I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
    AvatarImg

    Daniel dB B.

    Cons
    Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.

    AR

    Anonymous Reviewer

    Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.

    RR

    Rick R.

    Lack of some essential functionality that many bigger MSPs may need.
    AvatarImg

    Fred B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A great client tool software

    Reviewed 3 years ago
    Pros

    Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

    Cons

    Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Org Management

    Reviewed 2 years ago

    Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

    Pros

    I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

    Cons

    I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great software - still needs developing in the Quoting component

    Reviewed a month ago

    Very good. The support team is amazing. They are always kind, patient and knowledgeable.

    Pros

    BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

    Cons

    The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx. Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

    Reviewed 4 years ago

    We saved some money over our previous CRM.

    Pros

    In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

    Cons

    We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Kaseya BMS

    Reviewed 3 months ago
    Pros

    I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

    Cons

    I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

    Kaseya BMS FAQs and common questions

    Q. What type of pricing plans does Kaseya BMS offer?

    Kaseya BMS has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Kaseya BMS?

    Kaseya BMS has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Kaseya BMS support?

    Kaseya BMS supports the following languages:
    English


    Q. Does Kaseya BMS offer an API?

    No, Kaseya BMS does not have an API available.


    Q. What other apps does Kaseya BMS integrate with?

    Kaseya BMS integrates with the following applications:
    QuickBooks Online Advanced


    Q. What level of support does Kaseya BMS offer?

    Kaseya BMS offers the following support options:
    Chat, Phone Support, FAQs/Forum

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