Claim Leader Pricing, Features, Reviews & Comparison of Alternatives

Claim Leader

Appraisal management system for insurance professionals

4.75/5 (20 reviews)

Claim Leader overview

Claim Leader is a cloud-based appraisal management system, which assists automobile and property inspection companies with workflow optimization and dispatching. Key features include status messaging, payroll management, activity monitoring, file management, and reporting.

The cloud-based application allows supervisors to dispatch assignments to field appraisers based on mileage proximity, and pending task count. Managers can use Claim Leader to communicate with field staff, view a history of exchanged messages, and send status updates to clients via email. Administrators can generate appraiser payroll reports, process payments for field staff and monitor performance on parameters such as appraiser cycle time, assignment count, and insurance statistics.

Claim Leader enables appraisers to upload files and inspection reports, and share them with managers for review. Team members can collate multiple reports and images into a single PDF file and submit it through the system via email. The solution lets finance teams manage invoices, monitor accounts receivable, maintain vendor payment reports and track loss ratios.
claimleader.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Claim Leader screenshot: Claim Leader dashboard screenshot CL DashboardClaim Leader screenshot: Claim Leader location mapping screenshot Claim Leader screenshot: Claim Leader image upload screenshot

Claim Leader reviews

Excellent
15

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  5.0
Brandy McCollum

Claim Leader has made us a more efficient company

Used daily for 2+ years
Reviewed 2019-04-08
Review Source: Capterra

Claim Leader has helped our office become more efficient in assigning and moving claims around to individual appraisers. During catastrophes we've been able to keep up with assignments better than before. The team over at Claim Leader is constantly working to improve and add more features that help us do our job better.

Pros
Claim Leader gives our appraisers more information on our clients in a more timely manner. By sending an email to the appraiser a claim is assigned to, it allows them the opportunity to possibly work that inspection quicker if they happen to be the area of the vehicle. When our appraisers upload back to Claim Leader, we are able to audit files easier and faster. Making our cycle time back to the insurance company better. Reports are easily created and very detailed.

Cons
Some features for assignments aren't available in the dashboard and you must click on the individual assignment to work on it. For example, I would like to be able to reassign and cancel assignments from our dashboard instead of having to go into the file to do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Stellar!

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

I inherited the program when I purchased and took over this business and I have to admit that it has been a pleasant constant in an ever-changing industry. What stands out the most in my view is the customer service aspect. I am a smaller firm in comparison to some, but that does not matter to Claimleader. They take care of any and all issues as if I was 20X the size! This means a lot to me as a consumer. Claimleader is attentive to my needs and listens to feedback. Their tech support is always working diligently to maintain a happy client, and it shows.

Pros
The software is easy to learn and use. I use it daily and the tools within the program as well as the tools that have been incorporated recently are awesome. It makes managing my days, weeks, and months more bearable. By simply having this service I have saved numerous work hours and it has allowed me the personal freedoms that I need to stay sane!

Cons
I can't think of any cons at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher Fleming

The best in the industry!

Used daily for 1-2 years
Reviewed 2019-04-04
Review Source: Capterra

Fantastic! Rep and his crew have bent over backwards to make our company a leader in claim resolution in our region. We were able to simplify our processes and reduce staff to handle a larger workload. Most importantly they answer the phone. If we have any concerns they are addressed immediately and they are always willing to address any workflow issues we may have. Excited to continue into the future with Claim Leader.

Pros
Ease of use. I have used multiple systems over the last 20 years and Claim Leader is by far the most compatible for any user, no matter what their computer proficiency. Most systems are complicated with too much information. Claim Leader employs only the necessary steps to complete the appraisal in a timely and effective manner. This makes training simple and the end product perfect.

Cons
We have had no issues with the software. We have made a few requests to better the product with company management and these changes were made in a timely manner. The working relationship with the Claim Leader staff is second to none.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dean Del Vecchio

Claim Leader

Used daily for 2+ years
Reviewed 2019-04-12
Review Source: Capterra

We looked at several systems and chose Claim Leader to run our business. We made the right decision, have never looked back.

Pros
The software is very easy to use whether entering in new assignments or forwarding completed assignments. We are able to run reports to keep track of cycle times, customer information, part usage, and invoicing. Team has added several features over the last couple of years for ease of use. One that comes to mind is the ability to import assignment information from CCC.

Cons
I would like to see photograph descriptions added as a selection. Each carrier has the same basic photo requests such as all four corners, vin etc …. I would also like the ability to edit/add photo descriptions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicholas Anderson

Great product for the insurance industry

Used daily for 6-12 months
Reviewed 2019-04-10
Review Source: Capterra

When I met with representative at Claim Leader our group was considering building a newer version of our existing program. Claim Leader as eliminated the need to build and support a claims management program. It’s also great to know we can continue to grow with this company as we open additional offices.

Pros
Gives our company access to a utilize a superior claims management program without having to fork out the cost to build our own system and pay to support the program as well as ongoing develop. Our group is very happy with the Claim Leader billing structure. Claim Leader provides features that our group couldn’t justify building do to the build cost.

Cons
The only complaints I received from our group is that they wish Claim Leader had more staff to assist with technical support/training during the onboarding process. We very rarely have a problems with the system since we have been up and running so those complaints died off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Claim Leader pricing

Pricing options
Subscription
View Pricing Plans

Contact Claim Leader for pricing details

Claim Leader features

Auditing
Compliance Management
Invoice Management
Monitoring

API (539 other apps)
Activity Dashboard (423 other apps)
Activity Tracking (276 other apps)
Audit Trail (257 other apps)
Automatic Notifications (428 other apps)
Custom Fields (229 other apps)
Customizable Reporting (339 other apps)
Data Import/Export (313 other apps)
Document Storage (251 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Real Time Data (285 other apps)
Real Time Reporting (239 other apps)
Reporting & Statistics (370 other apps)
Third Party Integration (303 other apps)
Workflow Management (310 other apps)

Additional information for Claim Leader

Key features of Claim Leader

  • Adjustor Management
  • Assignment Count
  • Assignment Dispatching
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Customer Management
  • Cycle Time Tracking
  • Electronic Claims
  • Failed Inspection Tracking
  • Insurance Statistics
  • Message History
  • Paper-Based Claims
  • Payor Management
  • Photos In Reports
  • Point of Impact Reports
  • Policy Administration
  • Print on Site
  • Report Templates
View All Features