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ConnectWise PSA vs Remote Monitoring and Management Comparison (2026)
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Good recommendations?
ConnectWise PSA
4.1
(283)5
115
4
108
3
39
2
10
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.
Atera’s all-in-one RMM platform provides IT professionals with various integrated solutions that help them get access, visibility, a...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.1
283
5
4
3
2
1
115
108
39
10
11
- Value for money
- Ease of use
- Features
- Customer support
60%
would recommend this app4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”
JD
Josh D.
IT Support Engineer
“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”
JD
Josh D.
IT Support Engineer
“The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance.”
JD
Josh D.
IT Support Engineer
Pros
“Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.”
PS
Prince S.
Digital Marketing Head
“Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency.”
JV
Julio V.
Head Of Information Technology
“It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand.”
Avani J.
Network engineer
Cons
“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”
JD
Josh D.
IT Support Engineer
“Way too much whitespace all over and information density is not there on the new version like the old one..”
DL
David L.
MSP Architect
“Due to the way tickets are received, formatting within tables can be lost, which can be frustrating.”
JF
Jake F.
Second Line Sysadmin
Cons
“The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers.”
MN
Manoj N.
Manager DevOps
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
“Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.”
ST
Shaked T.
System Administrator
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features107
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Accounting
- Accounting Integration
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Management
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Availability Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Compliance
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Encryption
- Data Import/Export
- Data Separation
- Data Synchronization
- Data Visualization
- Decision Making
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Dynamic Network Optimization
- Email Management
- Email to Case
- Employee Management
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Expense Tracking
- Feedback Collection
- File Sharing
- Financial Management
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Historical Reporting
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Incident Reports
- Independent Decision Making
- Integration
- Interaction Tracking
- Internationalization
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- License Management
- Live Chat
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile App
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Logging
- Performance Metrics
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Management
- Problem Solving
- Process Workflow
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-Time Updates
- Recurring Tasks
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Reports & Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Risk Management
- Role-Based Permissions
- Route To Human
- SSL Security
- Sales Reports
- Scheduling
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Task Execution
- Task Management
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features147
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Accounting
- Accounting Integration
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Management
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Availability Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Compliance
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Encryption
- Data Import/Export
- Data Separation
- Data Synchronization
- Data Visualization
- Decision Making
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Dynamic Network Optimization
- Email Management
- Email to Case
- Employee Management
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Expense Tracking
- Feedback Collection
- File Sharing
- Financial Management
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Historical Reporting
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Incident Reports
- Independent Decision Making
- Integration
- Interaction Tracking
- Internationalization
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- License Management
- Live Chat
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile App
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Logging
- Performance Metrics
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Management
- Problem Solving
- Process Workflow
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-Time Updates
- Recurring Tasks
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Reports & Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Risk Management
- Role-Based Permissions
- Route To Human
- SSL Security
- Sales Reports
- Scheduling
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Task Execution
- Task Management
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations53
- Acronis Cyber Platform
- Acronis Cyber Protect
- AlertOps
- AnyDesk
- Asset Panda
- Auvik
- Avalara
- Axcient
- Bedrock Data
- Bitdefender Antivirus Plus
- Bitdefender GravityZone
- BrightGauge
- Cavelo Attack Surface Management
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Cynet 360
- Domotz
- Dynamics 365 Business Central
- EasyDMARC
- Emersion
- GlassHive
- Google Calendar
- Guardz
- Hudu
- INFIMA
- IRONSCALES
- IT Glue
- ITBoost
- Inky
- Intermedia Unite
- Jira
- Kaseya VSA
- Keeper Connection Manager
- Keeper Secrets Manager
- Keeper Security
- Liongard
- LogicMonitor
- MSP360 Backup
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- Okta
- OpenText Core Endpoint Protection
- OpsGenie
- PowerDMARC
- QuickBooks Online
- QuickBooks Online Advanced
- Rewind
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ScreenConnect
- ShadowProtect
- Slack
- SmileBack
- Veeam Data Platform
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- x360Cloud
- x360Recover
- x360Sync
- Total integrations37
- Acronis Cyber Platform
- Acronis Cyber Protect
- AlertOps
- AnyDesk
- Asset Panda
- Auvik
- Avalara
- Axcient
- Bedrock Data
- Bitdefender Antivirus Plus
- Bitdefender GravityZone
- BrightGauge
- Cavelo Attack Surface Management
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Cynet 360
- Domotz
- Dynamics 365 Business Central
- EasyDMARC
- Emersion
- GlassHive
- Google Calendar
- Guardz
- Hudu
- INFIMA
- IRONSCALES
- IT Glue
- ITBoost
- Inky
- Intermedia Unite
- Jira
- Kaseya VSA
- Keeper Connection Manager
- Keeper Secrets Manager
- Keeper Security
- Liongard
- LogicMonitor
- MSP360 Backup
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- Okta
- OpenText Core Endpoint Protection
- OpsGenie
- PowerDMARC
- QuickBooks Online
- QuickBooks Online Advanced
- Rewind
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ScreenConnect
- ShadowProtect
- Slack
- SmileBack
- Veeam Data Platform
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- x360Cloud
- x360Recover
- x360Sync
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