ConnectWise PSA vs NinjaOne

N-central

N-sight RMM

IT Glue

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

VP Client Services

Sometimes it is difficult to communicate easily with PSA support staff.

No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Automated Routing

Availability Management

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Capacity Management

Change Management

Chat/Messaging

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Help Desk Management

Incident Management

Inventory Management

Invoice Management

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Mobile App

Monitoring

Patch Management

Performance Metrics

Prioritization

Problem Management

Progress Tracking

Projections

Project Management

Project Templates

Project Time Tracking

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Tasks

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Reporting & Statistics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Ticket Management

Time & Expense Tracking

Timesheet Management

Workflow Management

The ConnectWise PSA integration most frequently cited by reviewers is ConnectWise Automate, a managed service providers (MSP) product rated 4.2 out of 5 for its integration with ConnectWise PSA.

Integrations

By industry, ConnectWise PSA reviewers are most commonly professionals in information technology and services (58%). The most frequent use case cited is managed service providers (MSP) (64% of reviewers).

ConnectWise PSA

Windows

Web-based

Linux

iPhone

iPad

Android

HaloPSA

NinjaOne

Autotask PSA

Syncro

Atera

ServiceNow

Freshdesk

Basic

Standard

Premium

Chronic slowness and lag

Customer Service Specialist

The software is often slow and suffers from being too bloated.

It's slow, it's clunky, it's busy, it's tired, it's trying to be so many things that it's hardly good at the most important things.

79% of reviewers feel negative about ConnectWise PSA’s performance and speed. Users report frequent issues with slow load times, laggy interfaces, and sluggish response, which they say disrupt daily operations and cause frustration. Some reviewers indicate that both cloud and on-premises versions suffer from latency, especially during peak periods or after updates. They find that slow performance makes routine tasks time-consuming and inefficient, and many mention that these issues are persistent across their teams. Users also express dissatisfaction with support responsiveness regarding these ongoing speed problems.

Flexible workflow automation features

83% of reviewers feel positive about ConnectWise PSA’s workflow automation. Users say the automation features help reduce human error and ensure important tasks are not missed. Reviewers appreciate the flexibility and customization of workflow rules, which they feel can be tailored to fit various business processes. Some users report that automated workflows and integrations with other tools save time and improve organization. They indicate that the platform’s automation capabilities support business growth by streamlining repetitive tasks and increasing overall productivity.

Comprehensive project oversight tools

Owner

ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing.

Architect DBA

A lot of features, from ticketing to timesheet entries with project and activities management, user-secured access to features.

96% of reviewers feel positive about ConnectWise PSA’s project and ticket management capabilities. Reviewers appreciate having a unified platform to handle project management, ticketing, and resource allocation, which they say streamlines operations and boosts efficiency. Some users find the system’s customization options valuable for organizing tickets, prioritizing tasks, and managing workflows. They indicate that the platform’s integration with other tools and its ability to support large teams make it suitable for managing complex business processes. Users report that having all service, sales, and support tasks in one place simplifies their daily work.

Second Line Sysadmin

Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved.

It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity.

Due to the way tickets are received, formatting within tables can be lost, which can be frustrating.

MSP Architect

Very complete ticketing system with integrations to all the major vendors in the space.

Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings.

Way too much whitespace all over and information density is not there on the new version like the old one..

Senior Support Specialist

It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times.

You can set boards, tickets and projects up exactly as needed.

Owner, PSA Consultant

The system is built in such a way that when configured properly, you can get very detailed reporting on agreement and project profitability.

VP of Operations

Allows for lots of automation through workflows as well.

We appreciate how PSA incorporated multi-factor authentication (MFA), giving us confidence that our information remains safe and secure.

Senior Engineer

I feel like it is extremely expensive and the customer support has gone way downhill since Kaseya took the brand over.

As our data has grown we have noticed some slowness when opening companies with a large number of tickets.

Network and System Engineer

Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company.

Lots of flexibility with ticket workflow.

Account Manager

That makes it a lot easier to keep track of what’s going on with our team and with clients.

Technician

Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond.

President

Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere.

I feel that workflows do help quite a bit.

Help Desk Manager

The interface is ugly and cannot be customized like other brands.

Senior Business Analyst

Steep learning curve for sure, it's best to consult someone for proper setup.  

Associate software engineer

It tracked our project progress and billing in one place, making it easy to stay on top of everything.

Security Project Engineer

Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement.

Over the years, the interface has stayed the same.

Only downloadable attachments-No way to add multiple resources to an opportunity’s activities-No standard approval function for approve and post process-No notify resource option for individual notes-No way to edit schedule entry descriptions-No way to add multiple tickets to a service call-No way to bookmark or favorite a client-No way to edit items added by exchange-No way to view a 5-day work week on the calendar-No way to add opportunity pods-Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type-Services and products do not group under one invoice without creating an additonal invoice-To give a discount you must create a line item specifically for this.-Default billable rates changes when board changes-Can’t add more teams to the Dispatch Calendar list.

The interface of ConnectWise is easy to figure out!

Also, the cost is pretty high for what it provides.

Escalation Tech lead

It is Very Secure and has good Customer support when we need help with managing our tickets.

Special Operations

I have been working in Connectwise PSA since 2014 with various documentation platforms, RMMs, strategy platforms, etc

I like the inclusion of everything a new or existing MSP needs.

Consultant

Outdated UI, pricing at the higher end of the market, product innovation can be slow

Solutions Engineer

We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform.

The interface can be a bit overwhelming at first, and the learning curve is steep for new users.

It operations manager

I would look at other solutions which have better ui and focused core elements.

Director

It's been the standard for MSPs for years and there's a reason for that.

I love how easy it is to create and track tickets, and the built-in CRM is a game-changer for our team.

vCIO

The project management tools felt a bit clunky and not as user-friendly as the rest of the system.

Everyone works remote, there is no supervision and they decide to get to tickets when they want to.  

We needed quoting etc which this PSA didn't do without modules.

The UI was pretty awful, and it was not the most intuitive for new staff to pick up.

It Administrative

However, the initial learning curve can be a bit steep for new users.

It required significant time and training to understand all its features and functionalities.

Partner

You have to run your workflow how the software is designed.

ConnectWise PSA vs NinjaOne Comparison (2026)

ConnectWise PSA

NinjaOne

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives