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ConnectWise PSA vs NinjaOne Comparison (2026)
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Good recommendations?
ConnectWise PSA
4.2
(346)5
169
4
119
3
38
2
9
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne
4.7
(300)5
236
4
55
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.
Cloud-based unified IT operations platform for MSPs and IT teams, consolidating RMM, patch management, MDM, and remote access.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.2
346
5
4
3
2
1
169
119
38
9
11
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this app4.7
300
5
4
3
2
1
236
55
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”
JD
Josh D.
IT Support Engineer
“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”
JD
Josh D.
IT Support Engineer
“It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage.”
Harry Q.
First Line engineer
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.”
BH
Bradley H.
Head of Managed Services
“We use this product every day, it is very affordable, allows us to upkeep tickets and remote into client machines.”
Daniel G.
Helpdesk Engineer
Cons
“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”
JD
Josh D.
IT Support Engineer
“Way too much whitespace all over and information density is not there on the new version like the old one..”
DL
David L.
MSP Architect
“Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating.”
Harry Q.
First Line engineer
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“Reporting is the weakest area — the built-in reports are fairly basic and custom reporting takes more effort than it should.”
MR
Mohammed R.
Technical Engineer
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review12 days ago
Key features
- Total features107
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billable Items Tracking
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- CRM
- Call Center Management
- Capacity Management
- Capacity Planning
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Contact Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- Expense Tracking
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Financial Management
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Response Checklists
- Incremental Backup
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Role-Based Permissions
- SSL Security
- Sales Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Widgets
- Workflow Management
- Total features180
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billable Items Tracking
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- CRM
- Call Center Management
- Capacity Management
- Capacity Planning
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Contact Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- Expense Tracking
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Financial Management
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Response Checklists
- Incremental Backup
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Role-Based Permissions
- SSL Security
- Sales Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Widgets
- Workflow Management
Integrations
- Total integrations49
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- AlertOps
- Android Enterprise Management
- Asset Panda
- Autotask PSA
- Auvik
- Avalara
- Axcient x360Cloud
- Axonius
- Azure DevOps
- Bedrock Data
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Domotz
- Drata
- Dynamics 365 Business Central
- Dynamics 365 Sales
- EasyDMARC
- Emersion
- Exotel Harmony Platform
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- GlassHive
- Google Authenticator
- Google Calendar
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- INFIMA
- IRONSCALES
- IT Glue
- ITBoost
- Inky
- IntSights
- Intermedia Unite
- Jira
- Kaseya VSA
- Liongard
- LogicMonitor
- MSP360 Backup
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- Notion
- Okta
- OpenText Content Management
- OpenText Core Endpoint Protection
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerDMARC
- PowerSchool SIS
- QuickBooks Online
- QuickBooks Online Advanced
- Rapid7 Next-Gen SIEM
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScalePad CS (Formerly Lifecycle Manager)
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- ShadowProtect
- SherpaDesk
- SolarWinds Observability
- Sophos Endpoint
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- ThreatDown
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zapier
- iOS14
- Total integrations89
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- AlertOps
- Android Enterprise Management
- Asset Panda
- Autotask PSA
- Auvik
- Avalara
- Axcient x360Cloud
- Axonius
- Azure DevOps
- Bedrock Data
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Domotz
- Drata
- Dynamics 365 Business Central
- Dynamics 365 Sales
- EasyDMARC
- Emersion
- Exotel Harmony Platform
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- GlassHive
- Google Authenticator
- Google Calendar
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- INFIMA
- IRONSCALES
- IT Glue
- ITBoost
- Inky
- IntSights
- Intermedia Unite
- Jira
- Kaseya VSA
- Liongard
- LogicMonitor
- MSP360 Backup
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- Notion
- Okta
- OpenText Content Management
- OpenText Core Endpoint Protection
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerDMARC
- PowerSchool SIS
- QuickBooks Online
- QuickBooks Online Advanced
- Rapid7 Next-Gen SIEM
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScalePad CS (Formerly Lifecycle Manager)
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- ShadowProtect
- SherpaDesk
- SolarWinds Observability
- Sophos Endpoint
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- ThreatDown
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zapier
- iOS14
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