ConnectWise PSA vs SherpaDesk

Zendesk Suite

Freshdesk

NinjaOne

Syncro

Autotask PSA

BMC Helix ITSM

Compare ConnectWise PSA and SherpaDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

N-central

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

IT Glue

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Automated Routing

Availability Management

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Capacity Management

Change Management

Chat/Messaging

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Help Desk Management

Incident Management

Inventory Management

Invoice Management

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Mobile App

Monitoring

Patch Management

Performance Metrics

Prioritization

Problem Management

Progress Tracking

Projections

Project Management

Project Templates

Project Time Tracking

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Reporting & Statistics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Ticket Management

Time & Expense Tracking

Timesheet Management

Workflow Management

The ConnectWise PSA integration most frequently cited by reviewers is ConnectWise Automate, a managed service providers (MSP) product rated 4.2 out of 5 for its integration with ConnectWise PSA.

Integrations

By industry, ConnectWise PSA reviewers are most commonly professionals in information technology and services (60%). The most frequent use case cited by reviewers is for managed service providers (MSP) (65%).

ConnectWise PSA

Windows

Web-based

Linux

iPhone

iPad

Android

Basic

Standard

Premium

Second Line Sysadmin

Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved.

It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity.

Due to the way tickets are received, formatting within tables can be lost, which can be frustrating.

Owner

ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing.

Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings.

Network and System Engineer

Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company.

Account Manager

That makes it a lot easier to keep track of what’s going on with our team and with clients.

Owner, PSA Consultant

The system is built in such a way that when configured properly, you can get very detailed reporting on agreement and project profitability.

VP of Operations

Allows for lots of automation through workflows as well.

VP Client Services

We appreciate how PSA incorporated multi-factor authentication (MFA), giving us confidence that our information remains safe and secure.

Help Desk Manager

The interface is ugly and cannot be customized like other brands.

Security Project Engineer

Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement.

As our data has grown we have noticed some slowness when opening companies with a large number of tickets.

Special Operations

I have been working in Connectwise PSA since 2014 with various documentation platforms, RMMs, strategy platforms, etc

Lots of flexibility with ticket workflow.

I like the inclusion of everything a new or existing MSP needs.

Technician

Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond.

Solutions Engineer

We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform.

It operations manager

I would look at other solutions which have better ui and focused core elements.

Marketing Executive

I think the ability to have tools under one roof helps to establish the integrations and work processes.

vCIO

The project management tools felt a bit clunky and not as user-friendly as the rest of the system.

I'm familiar with the PSA now, however, each department has its own use case, so be sure to work with the department and apply the correct procedures.

We needed quoting etc which this PSA didn't do without modules.

The UI was pretty awful, and it was not the most intuitive for new staff to pick up.

Associate software engineer

It tracked our project progress and billing in one place, making it easy to stay on top of everything.

IT Specialist

Sometimes I couldn't remote into someone's pc, so had reinstall the app, even if it was updated.

President

Only downloadable attachments-No way to add multiple resources to an opportunity’s activities-No standard approval function for approve and post process-No notify resource option for individual notes-No way to edit schedule entry descriptions-No way to add multiple tickets to a service call-No way to bookmark or favorite a client-No way to edit items added by exchange-No way to view a 5-day work week on the calendar-No way to add opportunity pods-Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type-Services and products do not group under one invoice without creating an additonal invoice-To give a discount you must create a line item specifically for this.-Default billable rates changes when board changes-Can’t add more teams to the Dispatch Calendar list.

The interface of ConnectWise is easy to figure out!

The customizable dashboards and reporting capabilities provided a comprehensive view of my business performance. While there was a learning curve during the implementation phase, the long-term benefits of ConnectWise PSA outweighed the initial challenges.

Sometimes it is difficult to communicate easily with PSA support staff.

Escalation Tech lead

It is Very Secure and has good Customer support when we need help with managing our tickets.

Consultant

Outdated UI, pricing at the higher end of the market, product innovation can be slow

Partner

You have to run your workflow how the software is designed.

NOC Lead

It does just work once it is setup and everything integrates with it.

The interface can be a bit overwhelming at first, and the learning curve is steep for new users.

They have good training materials to help learn the software.

Director

It's been the standard for MSPs for years and there's a reason for that.

Risk and Compliance Consultant

Pricing is going up and up with no real updates.

I love how easy it is to create and track tickets, and the built-in CRM is a game-changer for our team.

This holistic approach allowed me to centralize my business operations and efficiently manage projects from start to finish.

It has been a great product to work in and they continue to improve the platform with every update.

Everyone works remote, there is no supervision and they decide to get to tickets when they want to.  

ConnectWise PSA vs SherpaDesk Comparison (2026)

ConnectWise PSA

SherpaDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives