ConnectWise PSA vs SherpaDesk

Zendesk Suite

Freshdesk

NinjaOne

Autotask PSA

Syncro

BMC Helix ITSM

Compare ConnectWise PSA and SherpaDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT teams that provides all the tools needed to start, run, and grow the MSP business, including scripting, integrated billing, contract management, ticketing, and more. Syncro provides a set of features including endpoint monitoring, patch deployment, customizable alerts, and remote access via Splashtop.

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Automated Routing

Availability Management

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Capacity Management

Change Management

Chat/Messaging

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Help Desk Management

Incident Management

Inventory Management

Invoice Management

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Mobile App

Monitoring

Patch Management

Performance Metrics

Prioritization

Problem Management

Progress Tracking

Project Management

Project Templates

Project Time Tracking

Projections

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Time & Expense Tracking

Timesheet Management

Workflow Management

ConnectWise PSA

Android

Linux

Web-based

Windows

iPad

iPhone

Chief Operation Officer

They made several accounting mistakes internally and tried to get me to pay for their mistakes.

VP of Operations

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

President

Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.

Professional Services Coordinator

Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.

One of the things I liked most about ConnectWise PSA was its comprehensive set of features and functionalities.

IT RMM Technician

The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path.

ConnectWise hasn't made it to the 21st century and private equity is destroying the company.

Director of Business Development

Great ticketing system at an affordable price.

Service Delivery Coordinator

For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.

NOC Manager

Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

Director

We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.

VP, COO

The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.

Third party integrators that don't play ball with Manage's team have their products harmed.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Assistant Technical Services Leader

It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.

With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.

Director of Service Delivery

They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.

ConnectWise PSA screenshot: ConnectWise Manage service ticket

ConnectWise PSA screenshot: ConnectWise Manage creating a new ticket

ConnectWise PSA screenshot: ConnectWise Manage calendar view

ConnectWise PSA screenshot: ConnectWise Manage work plan monitoring

ConnectWise PSA screenshot: ConnectWise Manage sales overview

Freelancers

Large Enterprises

Mid Size Business

Small Business

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability

Estimating

Interaction Tracking

Knowledge Base Management

Time Tracking

Timer

SherpaDesk

Help Desk Specialist

Helpful tool, so far pretty easy to use. I have only been using SherpaDesk for about 2 1/2 weeks but it has been pretty easy to pickup and helpful with keeping track of things.

IT Director

If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us.

Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price.

Senior IT Specialist

For a smaller IT department, Sherpadesk has worked out great for us. The cost is very competitive and so far the features have worked out fine.

SherpaDesk has been fabulous from the start. From testing out their solution to implementing within our state-wide School District, the process couldn't have been easier.

It has done a fantastic job at enabling me to handle all my members support inquiries and I would highly recommend it to anyone seeking a support ticket system for their business.

For the past few years I used several apps, but by far SherpaDesk is the best, not only is affordable but has all the features that my business needs.

It was easy to setup and continues to be easy to maintain. Our team has caught on quickly and we have migrated  a lot of data into this puppy successfully.

Microbiology Laboratory Teacher's Assistant

Sherpadesk has become a great asset for the help desk I work on.

It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.

National Account Executive

We no longer use Sherpa as a CRM tool because of the many problems.

I hate that the tickets don't recognize urls in the body as clickable links.

The ability to create tickets from an email and communicate with users via email are my favorite features within the system.

IT Consulting, Helpdesk, Security and Web Specialist

Some redundant unremovable fields in ticket classification. I really miss not being able to translate customer's GUI.

Assistant IT Director

When there's an issue with the cloud architecture, we have no service. This has only happened on a few occasions.

Managing Partner

Support is out of this word. Even a function that would help us greatly was added within about 2 months, which is unheard of with other companies.

ConnectWise PSA vs SherpaDesk Comparison (2026)

ConnectWise PSA

SherpaDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives