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SherpaDesk

4.8
(58)

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A support soution to help track time and manage projects

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(10)

SherpaDesk Pricing, Features, Reviews and Alternatives

SherpaDesk FAQs

Q. What type of pricing plans does SherpaDesk offer?

SherpaDesk has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of SherpaDesk?

SherpaDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does SherpaDesk support?

SherpaDesk supports the following languages:
English

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Q. Does SherpaDesk support mobile devices?

SherpaDesk supports the following devices:
Android, iPad, iPhone

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Q. Does SherpaDesk offer an API?

Yes, SherpaDesk has an API available for use.

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Q. What other apps does SherpaDesk integrate with?

SherpaDesk integrates with the following applications:
QuickBooks Online Advanced, FreshBooks, Salesforce Sales Cloud, Microsoft 365, Quickbooks Online

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Q. What level of support does SherpaDesk offer?

SherpaDesk offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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SherpaDesk product overview

Price starts from

39

/user

Per month

What is SherpaDesk?

SherpaDesk focuses on what matters most to professional services - Time. The complete solution to manage customers, capture billable time and monitor projects' profitability.

Key benefits of using SherpaDesk

Professional service organizations have to manage a separate help desk application and a billing solution while also trying to keep their notes and time data synced. SherpaDesk provides a better solution than email and spreadsheets to help track customer's requests and log time for invoicing.

-Manage Customer Support: Route and report on all customer service request

-Create Custom Rate Plans: Create individualized rate plans for each customer or project including fixed rates and contracts

-Manage Project Profitability: Create an initial estimate for hours and budget and then track performances against this estimate

-Capture All Billable Time: Log billable time that falls through the cracks. By email, mobile or web all time can be logged to an account or project

-Update Activity Anywhere: SherpaDesk's mobile application allows access to respond to requests, log time or send invoices to customers anywhere anytime

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos
Webinars
Live Online
In Person
Documentation

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SherpaDesk pricing information

Value for money

4.9

/5

58

Starting from

39

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SherpaDesk features

Functionality

4.6

/5

58

Total features

31

7 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
API
Alerts/Notifications
Customizable Branding
Email Management
Alerts/Escalation
Automated Routing

SherpaDesk users reviews

Overall Rating

4.8

/5

58

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

46

11

0

1

0

Pros
I like the slate of features as well as the pricing. It looks like a great solution to incorporating a help desk as well as time tracking/invoice and will replace two different software solutions.
If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us.
Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price.
Cons
Trying to understand weeks, sometimes months, of previous emails and correspondence can be confusing. But this seems to be a problem all ticket management applications suffer.
When there's an issue with the cloud architecture, we have no service. This has only happened on a few occasions.
A big item for us as a weak point is more granularity and control over what emails go out to clients.
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Randal W.

Managing Partner

Information Technology and Services, 1-10 employees

Review source

Overall Rating

Every IT Business needs a Sherpa

Reviewed 9 months ago

Transcript

Randal: Hi, I'm Randal managing partner for SherpaDesk. I give it five stars. For more reviews like this,...

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Doug N.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SherpaDesk is the most economical and effective ticketing solution that we've ever used.

Reviewed 5 years ago

We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk.

Pros

SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue.

Cons

No cons were added to this review

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Randal W.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Every IT Business needs a Sherpa

Reviewed a year ago

Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing.

Pros

We needed something simple, that worked with Ninja, IT Glue and Quickbooks. This fit the bill perfectly, all at a reasonable monthly fee, without contract, which is the big bonus. Support is out of this word. Even a function that would help us greatly was added within about 2 months, which is unheard of with other companies. They listen and act.

Cons

The integration with Ninja for alerts could be better.

IN
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Ian N.

Media Production, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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There are better CRMs out there

Reviewed 2 years ago
Pros

The tool allows us to track accounts and outreach relatively well

Cons

We no longer use Sherpa as a CRM tool because of the many problems. The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program.

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John D.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Foundation of control for our IT support business.

Reviewed 6 years ago
Pros

- Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far..

Cons

I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner.

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Micah Y.

Newspapers, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simple, powerful ticketing

Reviewed 7 years ago

If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve.

Pros

Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow.

Cons

End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not).

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