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SherpaDesk Pricing, Features, Reviews and Alternatives
SherpaDesk FAQs
Q. Who are the typical users of SherpaDesk?
Q. Does SherpaDesk support mobile devices?
Q. What other apps does SherpaDesk integrate with?
SherpaDesk product overview
Key benefits of using SherpaDesk
-Manage Customer Support: Route and report on all customer service request
-Create Custom Rate Plans: Create individualized rate plans for each customer or project including fixed rates and contracts
-Manage Project Profitability: Create an initial estimate for hours and budget and then track performances against this estimate
-Capture All Billable Time: Log billable time that falls through the cracks. By email, mobile or web all time can be logged to an account or project
-Update Activity Anywhere: SherpaDesk's mobile application allows access to respond to requests, log time or send invoices to customers anywhere anytime
Typical customers
Platforms supported
Support options
Training options
Not sure about SherpaDesk? Compare it with a popular alternative
SherpaDesk
Starting from
39
/user
Per month
Starting from
No pricing info
SherpaDesk pricing information
Value for money
4.9
/5
58
Starting from
39
/user
Per month
Pricing options
Value for money contenders
SherpaDesk features
Functionality
4.6
/5
58
Total features
31
7 categories
Most valued features by users
Functionality contenders
SherpaDesk users reviews
Overall Rating
4.8
/5
58
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.11/10
46
11
0
1
0
Micah Y.
Micah Y.
Overall rating contenders
Randal W.
Managing Partner
Information Technology and Services, 1-10 employees
Review source
Transcript
Randal: Hi, I'm Randal managing partner for SherpaDesk. I give it five stars. For more reviews like this,...
Doug N.
Used daily for 2+ years
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We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk.
SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue.
No cons were added to this review
Randal W.
Computer & Network Security, 1-10 employees
Used daily for 1-2 years
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Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing.
We needed something simple, that worked with Ninja, IT Glue and Quickbooks. This fit the bill perfectly, all at a reasonable monthly fee, without contract, which is the big bonus. Support is out of this word. Even a function that would help us greatly was added within about 2 months, which is unheard of with other companies. They listen and act.
The integration with Ninja for alerts could be better.
Ian N.
Media Production, 10,001+ employees
Used daily for less than 6 months
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The tool allows us to track accounts and outreach relatively well
We no longer use Sherpa as a CRM tool because of the many problems. The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program.
John D.
Used daily for 6-12 months
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- Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far..
I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner.
Micah Y.
Newspapers, 201-500 employees
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If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve.
Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow.
End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not).
Common SherpaDesk comparisons
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