Dynamics 365 vs HubSpot Service Hub

Zoho CRM

Zendesk Suite

Freshdesk

NetSuite

Intercom

SAP S/4HANA Cloud

Compare Dynamics 365 and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

SAP S/4HANA Cloud is a cloud-based intelligent ERP system specifically developed for companies in all industries offering them a broad and flexible functionality.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Accounts Payable

Accounts Receivable

Activity Dashboard

Activity Tracking

Asset Lifecycle Management

Bank Reconciliation

Billing & Invoicing

Budgeting/Forecasting

Calendar Management

Calendar/Reminder System

Campaign Management

Campaign Planning

Cash Management

Chat/Messaging

Collaboration Tools

Commission Management

Compliance Management

Consolidation/Roll-Up

Contact Database

Contact Management

Conversion Tracking

Customer Database

Customer History

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard Creation

Data Connectors

Data Import/Export

Data Visualization

Dispatch Management

Document Management

Document Storage

Email Management

Email Marketing

Email Templates

Employee Management

Employee Scheduling

Expense Tracking

Financial Analysis

Financial Management

Financial Reporting

Fixed Asset Management

For Call Centers

For Insurance Industry

For iPad Devices

For Medical Purposes

For Real Estate

For Startups

Forecasting

Fund Management

General Ledger

HR Management

Income & Balance Sheet

Integrated Business Operations

Interaction Tracking

Internal Chat Integration

Inventory Management

Invoice Creation

Invoice Management

Invoice Processing

Knowledge Base Management

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Maintenance Scheduling

Marketing Automation

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Marketing

Multi-Currency

Online Invoicing

Payroll Management

Performance Metrics

Pipeline Management

Point of Sale (POS)

Profit/Loss Statement

Project Management

Prospecting Tools

Purchase Order Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Requisition Management

Sales Forecasting

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Scheduling

Search/Filter

Self Service Portal

Single Page View

Dynamics 365

Android

Linux

Web-based

Windows

iPhone

Freelancer

The planning and financial organization  helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

benefits administrator

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

programmer

I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

Project Manager

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

Content Creator on Youtube

It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.

Director of Digital Transformation

We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.

Founder

Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.

Self employed 

My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.

International Operations Manager

Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.

Network Analyst

The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.

Assistant Controller

This software is affordable and within our budget. I really like its ease of implementation and use.

Sr. System Analyst

Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.

Software Development Engineer

The predictive insights that the software provides with the intelligence of AI is quite outstanding.

Personal Assistant

The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.

Controller

Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.

Software engineers

Getting error some time so it's take some time to remove the error.

Teaching Associate

Everything from easy to use to excellent customer support, it is a top tool.

Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.

Dynamics 365 screenshot: Microsoft Dynamics 365 sales opportunity tracking

Dynamics 365 screenshot: Microsoft Dynamics 365 finance and operations reports

Dynamics 365 screenshot: Microsoft Dynamics 365 omnichannel customer service

Dynamics 365 screenshot: Microsoft Dynamics 365 dynamic marketing workflows

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Dynamics 365 vs HubSpot Service Hub Comparison (2026)

Dynamics 365

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives