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Dynamics 365 vs Lime CRM Comparison (2026)

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Good recommendations?

Dynamics 365 logo

Dynamics 365

Lime CRM logo

Lime CRM

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

A customer relationship management (CRM) software that allows marketing, sales and customer care teams to provide exceptional customer experiences. Smart add-ons and integrations to your other IT systems enables Lime CRM to not only manage and track, but also make use of all your customer data.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

50

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

55

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

5.8K

5

4

3

2

1

3K

2.1K

561

95

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
68%
would recommend this app

4.3

145

5

4

3

2

1

48

89

7

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

Pros

“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Verified reviewer profile picture

Andrea L.

Innovation Manager

“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Verified reviewer profile picture

Christopher V.

Human Relations

“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Verified reviewer profile picture

Andrea L.

Innovation Manager

Pros

“The biggest advantage is the ability to see aggregated data composed from the user's perspective, as well as the automations and smart updates that can be created in the system.”
KA

Kennet A.

Technical Systems Lead

“IT has become much better but some mail gets stuck when the system will send an announcement back to the customer when they file a request in our work order solution.”
JH

Jan H.

Integrations Architect

“I also really appreciate the personal and responsive support, the collaboration with [sensitive content hidden] has been excellent, with a pragmatic, solution‑oriented approach and quick feedback.”
RA

Robert A.

Customer Success Manager, Area Sales Manager

Cons

“The other problem is that settings live in several places: inside the app itself, in the Dynamics admin center, and in the Power Platform admin center.”
Verified reviewer profile picture

Denis M.

AI Automation Specialist

“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Verified reviewer profile picture

Breanna G.

Onboarding Coordinator

“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Verified reviewer profile picture

Christopher V.

Human Relations

Cons

“Very bad and compllicated, small boxes, totally outdated, No integrations with any of our systems like Fortnox, Get accept, Lime Go, Financing.”
FB

Fredrik B.

Key account manager

“The biggest disadvantage is that it is sometimes difficult to understand where each data belongs.”
KA

Kennet A.

Technical Systems Lead

“Sometimes lagging, need to pay attention when typing phone numbers etc.”
AN

Andreas N.

Head of Commercial

  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features134
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Intelligence
  • CRM
  • CRM & Sales Stack Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cash Management
  • Chat/Messaging
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Visualization
  • Deal Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drip Campaigns
  • EDI
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Embedded AI
  • Employee Management
  • Employee Scheduling
  • Expense Tracking
  • Filtering
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Call Centers
  • For Insurance Industry
  • For Medical Purposes
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Management
  • Fund Management
  • Gamification
  • General Ledger
  • HR Management
  • Human-in-the-loop (HITL)
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Live Chat
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Online Invoicing
  • Opportunity Management
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Receiving
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Revenue-Native Data Model
  • Role-Based Permissions
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Task Automation & Forecasting
  • Sales Trend Analysis
  • Scheduling
  • Search
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Page View
  • Single Sign On
  • Social Media Integration
  • Spend Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Training Management
  • Transaction Management
  • Trend Analysis
  • Vendor Management
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web Forms
  • Work Order Management
  • Workflow Management
  • Total features91
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Intelligence
  • CRM
  • CRM & Sales Stack Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cash Management
  • Chat/Messaging
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Visualization
  • Deal Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drip Campaigns
  • EDI
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Embedded AI
  • Employee Management
  • Employee Scheduling
  • Expense Tracking
  • Filtering
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Call Centers
  • For Insurance Industry
  • For Medical Purposes
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Management
  • Fund Management
  • Gamification
  • General Ledger
  • HR Management
  • Human-in-the-loop (HITL)
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Live Chat
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Online Invoicing
  • Opportunity Management
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Receiving
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Revenue-Native Data Model
  • Role-Based Permissions
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Task Automation & Forecasting
  • Sales Trend Analysis
  • Scheduling
  • Search
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Page View
  • Single Sign On
  • Social Media Integration
  • Spend Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Training Management
  • Transaction Management
  • Trend Analysis
  • Vendor Management
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web Forms
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations24
  • ADP Workforce Now
  • Ameyo
  • AskNicely
  • Campaign Monitor by Marigold
  • Docusign
  • Dynamics 365 Business Central
  • Five9
  • Gainsight CS
  • GetAccept
  • Google Maps
  • HubSpot Marketing Hub
  • InsideView
  • Lattice Engines
  • Leadinfo
  • Lime Connect
  • LinkedIn for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • PROS Smart CPQ
  • PandaDoc
  • SOFT4Spaces
  • Salesforce Sales Cloud
  • Sana Commerce
  • Scrive
  • Tacton CPQ
  • Visma.net ERP
  • Zapier
  • airSlate SignNow
  • e-conomic
  • vloxq CPQ
  • Total integrations12
  • ADP Workforce Now
  • Ameyo
  • AskNicely
  • Campaign Monitor by Marigold
  • Docusign
  • Dynamics 365 Business Central
  • Five9
  • Gainsight CS
  • GetAccept
  • Google Maps
  • HubSpot Marketing Hub
  • InsideView
  • Lattice Engines
  • Leadinfo
  • Lime Connect
  • LinkedIn for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • PROS Smart CPQ
  • PandaDoc
  • SOFT4Spaces
  • Salesforce Sales Cloud
  • Sana Commerce
  • Scrive
  • Tacton CPQ
  • Visma.net ERP
  • Zapier
  • airSlate SignNow
  • e-conomic
  • vloxq CPQ