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Salesforce Sales Cloud vs Dynamics 365 Comparison (2026)
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Good recommendations?
Salesforce Sales Cloud
4.4
(19K)5
10.4K
4
6.5K
3
1.5K
2
269
1
168
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dynamics 365
4.4
(5.8K)5
3K
4
2.1K
3
562
2
95
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
19K
5
4
3
2
1
10.4K
6.5K
1.5K
269
168
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this app4.4
5.8K
5
4
3
2
1
3K
2.1K
562
95
33
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this appPros
“Salesforce Sales Cloud is a robust and enterprise-grade CRM solution that significantly improves sales process visibility and management. While it requires time to learn and properly configure, it becomes a highly effective tool for tracking pipelines, automating workflows, and generating insights once fully implemented.”
SS
Swaminathan S.
ERC Sr. Associate
“Indeed, Salesforce helps the whole sales team, including me, to prospect new customers, manage the leads, control the whole sales pipeline, and maintain relationships with existing partners.”
Bruno M.
Sales Executive
“Customization and Scalability: You can tailor nearly everything—from custom objects and stage fields to automated logic via Salesforce Flow—allowing it to bend to unique business requirements rather than forcing a rigid workflow.”
darshan k.
Owner
Pros
“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Andrea L.
Innovation Manager
“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Christopher V.
Human Relations
“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Andrea L.
Innovation Manager
Cons
“Ive used it on the sales and integration front to automate campaign set ups - only problem is garbage in - garbage out so there needs to some automated improvements since admins dont always optimize”
MS
Marwa S.
Senior Solutions Engineer
“The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently.”
RAUL M.
Software support
“One minor complaint I have is that the reporting features can be a bit clunky at times, and it took a bit to figure out how to get the data we needed.”
IW
Isla W.
Sales Operations Manager
Cons
“The other problem is that settings live in several places: inside the app itself, in the Dynamics admin center, and in the Power Platform admin center.”
Denis M.
AI Automation Specialist
“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Breanna G.
Onboarding Coordinator
“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Christopher V.
Human Relations
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review13 days ago
Key features
- Total features180
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Management
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Assignment Management
- Audience Targeting
- Auto-Dialer
- Automatic Call Distribution
- Bank Reconciliation
- Batch Processing
- Bid Management
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Intelligence
- Business Process Control
- Buyer Management
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Cash Management
- Catalog Management
- Change Order Management
- Channel Management
- Chat/Messaging
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Competitive Analysis
- Compliance Management
- Configurable Workflow
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- EDI
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Estimating
- Exception Reporting
- Expense Tracking
- Field Sales Management
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For AEC Industry
- For Call Centers
- For Insurance Industry
- For Mac Devices
- For Medical Purposes
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Fund Management
- General Ledger
- Goal Management
- Graphical Data Presentation
- HR Management
- Inbox Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Job Costing
- Job Scheduling
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Listing Management
- Live Chat
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple Projects
- Onboarding
- Online Invoicing
- Opportunity Management
- Patient Communications
- Patient Management
- Payroll Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Presentation Tools
- Price Optimization
- Prioritization
- Product Catalog
- Profit/Loss Statement
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recommendations
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Single Page View
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
- Total features134
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Management
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Assignment Management
- Audience Targeting
- Auto-Dialer
- Automatic Call Distribution
- Bank Reconciliation
- Batch Processing
- Bid Management
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Intelligence
- Business Process Control
- Buyer Management
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Cash Management
- Catalog Management
- Change Order Management
- Channel Management
- Chat/Messaging
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Competitive Analysis
- Compliance Management
- Configurable Workflow
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- EDI
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Estimating
- Exception Reporting
- Expense Tracking
- Field Sales Management
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For AEC Industry
- For Call Centers
- For Insurance Industry
- For Mac Devices
- For Medical Purposes
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Fund Management
- General Ledger
- Goal Management
- Graphical Data Presentation
- HR Management
- Inbox Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Job Costing
- Job Scheduling
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Listing Management
- Live Chat
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple Projects
- Onboarding
- Online Invoicing
- Opportunity Management
- Patient Communications
- Patient Management
- Payroll Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Presentation Tools
- Price Optimization
- Prioritization
- Product Catalog
- Profit/Loss Statement
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recommendations
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Single Page View
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
Integrations
- Total integrations32
- ADP Workforce Now
- Ameyo
- AskNicely
- Birdeye
- Box
- Campaign Monitor by Marigold
- ClearSlide
- Conga Composer
- Crowdstack Pro
- Docusign
- Dropbox
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- GTM Workspace - Powered by ZoomInfo
- Gainsight CS
- GoTo Meeting
- Gong
- Google Workspace
- HubSpot Marketing Hub
- InsideView
- Lattice Engines
- LinkedIn for Business
- Litmos
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Outreach
- PROS Smart CPQ
- PandaDoc
- Professional Services Cloud
- QuickBooks Online
- SOFT4Spaces
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesloft
- Sana Commerce
- Slack
- Smartsheet
- SurveyMonkey
- Tableau
- Tacton CPQ
- Veeva CRM
- Webinato
- WordPress
- Yesware
- Zapier
- airSlate SignNow
- Total integrations24
- ADP Workforce Now
- Ameyo
- AskNicely
- Birdeye
- Box
- Campaign Monitor by Marigold
- ClearSlide
- Conga Composer
- Crowdstack Pro
- Docusign
- Dropbox
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- GTM Workspace - Powered by ZoomInfo
- Gainsight CS
- GoTo Meeting
- Gong
- Google Workspace
- HubSpot Marketing Hub
- InsideView
- Lattice Engines
- LinkedIn for Business
- Litmos
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Outreach
- PROS Smart CPQ
- PandaDoc
- Professional Services Cloud
- QuickBooks Online
- SOFT4Spaces
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesloft
- Sana Commerce
- Slack
- Smartsheet
- SurveyMonkey
- Tableau
- Tacton CPQ
- Veeva CRM
- Webinato
- WordPress
- Yesware
- Zapier
- airSlate SignNow
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