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Dynamics 365 vs Salesforce Service Cloud Comparison (2026)
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HubSpot CRM
4.5
Salesforce Sales Cloud
4.4
Zoho CRM
4.3
Good recommendations?
Dynamics 365
4.4
(5.8K)5
3K
4
2.1K
3
561
2
95
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Salesforce Service Cloud
4.5
(832)5
483
4
277
3
56
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
5.8K
5
4
3
2
1
3K
2.1K
561
95
33
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.5
832
5
4
3
2
1
483
277
56
14
2
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Andrea L.
Innovation Manager
“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Christopher V.
Human Relations
“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Andrea L.
Innovation Manager
Pros
“It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems”
SB
Sachita B.
Certification course
“Between the chat functionality, call management, security, use cases for small to large businesses, and its high level of customizability...it's hard to beat this. While it does come at a premium cost, the sky is the limit with what it can do.”
AJ G.
Salesforce Administrator
“I used the platform to organize information, document communications, and ensure timely follow-up on tasks.”
KL
Kate L.
Sales
Cons
“The other problem is that settings live in several places: inside the app itself, in the Dynamics admin center, and in the Power Platform admin center.”
Denis M.
AI Automation Specialist
“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Breanna G.
Onboarding Coordinator
“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Christopher V.
Human Relations
Cons
“I am not responsible for purchasing software, so I don't know how much Salesforce costs, but that seems to be a barrier within our company for how many people can have accounts, which is my least favorite thing about Salesforce.”
JT
Jeana T.
Executive Director
“If there is any downtime or issues with the system, this effectively brings the customers support requirements to a halt”
Claire E.
Sales manager
“I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs.”
OD
Olga D.
Pharmacist
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features134
- AI Copilot
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Bank Reconciliation
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- Business Intelligence
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Canned Responses
- Capacity Management
- Case Management
- Cash Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Integration
- Data Visualization
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- EDI
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Tracking
- Full Text Search
- Fund Management
- GPS
- General Ledger
- Geotargeting
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Income & Balance Sheet
- Inspection Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Investigation Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Marketing Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-Location
- Offline Form
- Online Forums
- Online Invoicing
- Online Time Clock
- Opportunity Management
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Payroll Management
- Performance Management
- Performance Metrics
- Permit Issuance
- Pipeline Management
- Point of Sale (POS)
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Profit/Loss Statement
- Progressive Dialer
- Project Management
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Receiving
- Records Management
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Single Page View
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Bank Reconciliation
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- Business Intelligence
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Canned Responses
- Capacity Management
- Case Management
- Cash Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Integration
- Data Visualization
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- EDI
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Tracking
- Full Text Search
- Fund Management
- GPS
- General Ledger
- Geotargeting
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Income & Balance Sheet
- Inspection Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Investigation Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Marketing Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-Location
- Offline Form
- Online Forums
- Online Invoicing
- Online Time Clock
- Opportunity Management
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Payroll Management
- Performance Management
- Performance Metrics
- Permit Issuance
- Pipeline Management
- Point of Sale (POS)
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Profit/Loss Statement
- Progressive Dialer
- Project Management
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Receiving
- Records Management
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Single Page View
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
Integrations
- Total integrations24
- ADP Workforce Now
- Ameyo
- AskNicely
- CRM Analytics
- Campaign Monitor by Marigold
- Docusign
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- InsideView
- Lattice Engines
- LinkedIn for Business
- LiveOps
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Natterbox
- NiCE CXone
- PROS Smart CPQ
- PandaDoc
- SOFT4Spaces
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Sana Commerce
- Tacton CPQ
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- airSlate SignNow
- Total integrations16
- ADP Workforce Now
- Ameyo
- AskNicely
- CRM Analytics
- Campaign Monitor by Marigold
- Docusign
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- InsideView
- Lattice Engines
- LinkedIn for Business
- LiveOps
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Natterbox
- NiCE CXone
- PROS Smart CPQ
- PandaDoc
- SOFT4Spaces
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Sana Commerce
- Tacton CPQ
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- airSlate SignNow
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