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Dynamics 365 vs ServiceTitan Comparison

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Overview

Category Leaders

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...

Category Leaders

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

50

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

5.6K

5

4

3

2

1

2.9K

2K

543

92

32

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

244

5

4

3

2

1

174

36

8

9

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

Pros

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

Cons

Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
The sales person was clueless about what the software was, what it actually does.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features115
  • API
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Bank Reconciliation
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Campaign Planning
  • Cash Management
  • Change Order Management
  • Chat/Messaging
  • Chemical Usage Tracking
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Confirmation/Reminders
  • Consolidation/Roll-Up
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Conversion Tracking
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Call Centers
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Insurance Industry
  • For Lawn Care
  • For Locksmiths
  • For Medical Purposes
  • For Pest Control Companies
  • For Plumbing Industry
  • For Real Estate
  • For Residential
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fund Management
  • GPS
  • General Ledger
  • Groundskeeping Management
  • HR Management
  • Income & Balance Sheet
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Labor Rates
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Pipeline Management
  • Point of Sale (POS)
  • Preventive Maintenance
  • Profit/Loss Statement
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Scheduling
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Single Page View
  • Spend Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transaction Management
  • Trend Analysis
  • Visual Analytics
  • Visual Assemblies
  • Warehouse Management
  • Warranty Tracking
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features132
  • API
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Bank Reconciliation
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Campaign Planning
  • Cash Management
  • Change Order Management
  • Chat/Messaging
  • Chemical Usage Tracking
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Confirmation/Reminders
  • Consolidation/Roll-Up
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Conversion Tracking
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Call Centers
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Insurance Industry
  • For Lawn Care
  • For Locksmiths
  • For Medical Purposes
  • For Pest Control Companies
  • For Plumbing Industry
  • For Real Estate
  • For Residential
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fund Management
  • GPS
  • General Ledger
  • Groundskeeping Management
  • HR Management
  • Income & Balance Sheet
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Labor Rates
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Pipeline Management
  • Point of Sale (POS)
  • Preventive Maintenance
  • Profit/Loss Statement
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Scheduling
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Single Page View
  • Spend Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transaction Management
  • Trend Analysis
  • Visual Analytics
  • Visual Assemblies
  • Warehouse Management
  • Warranty Tracking
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations317
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations25
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier