FMX vs Incident IQ

Zendesk Suite

Zoho Desk

UpKeep

Spiceworks Cloud Help Desk

eSPACE

eMaint CMMS

Compare FMX and Incident IQ based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

UpKeep is an asset operations management solution combining CMMS, EAM, and APM. It is designed for maintenance, reliability and operations teams and allows users to manage their team, assign work orders, sync devices, and more.

eMaint CMMS is a cloud-based maintenance management software that helps teams improve efficiency and optimize maintenance costs with a configurable and easy-to-use interface. The tool helps enhance maintenance operations and equipment reliability.

eSPACE is a facility management software built for churches and schools, offering event management, work order tracking, life cycle planning, and major building system integrations.

FMX is a cloud-based CMMS software that assists with facilities and maintenance management, asset productivity optimizaton, and insight generation..

Access Controls/Permissions

Activity Dashboard

Ad hoc Reporting

Alerts/Notifications

Asset Library

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Trail

Automated Scheduling

Barcode/Ticket Scanning

Barcoding/RFID

Billing & Invoicing

Calendar Management

Calibration Management

Checklists

Commercial Properties

Compliance Management

Contact Database

Contract/License Management

Cost Tracking

Customer Database

Customizable Fields

Customizable Forms

Customizable Reports

Data Import/Export

Dispatch Management

Document Management

Document Storage

Drag & Drop

Electronic Signature

Equipment Maintenance

Equipment Management

Equipment Tracking

Facility Asset Management

Facility Scheduling

Fixed Asset Management

For Airlines

For Schools

Historical Reporting

Incident Management

Inspection Management

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

Invoice Management

IoT Integration

Job Management

Job Tracking

K-12

Key & Lock Management

Labor Cost Reporting

Location Tracking

Maintenance Management

Maintenance Scheduling

Manuals

Mobile Access

Multi-Location

Order Management

Predictive Maintenance

Preventive Maintenance

Product Identification

Purchase Order Management

Purchasing & Receiving

QR Codes

Quotes/Estimates

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Recurring Appointments

Reminders

Reporting & Statistics

Reporting/Analytics

Residential Properties

Routing

Scheduling

Search/Filter

Service History

Task Management

Task Scheduling

Technician Management

Third-Party Integrations

Vendor Management

Work Order Creation

Work Order Management

Workflow Management

Web-based

Operations Admin. Assistant

My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.

Central Operations Administrator

The staff - I know that isn't  software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.

Campus Supervisor

Great product for a great price. Quick to help in understanding product and improving it.

Associate Director

Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.

In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.

ASSISTANT

THE CUSTOMER SERVICE CAN'T BE BEAT. NOT ONLY DO THEY ANSWER MY QUESTIONS OR HELP ME RESOLVE MY ISSUES, THEY ALSO SHOW ME WAYS TO RESOLVE THEM MYSELF.

Director of Human Resources

Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.

Database Administrator

The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.

Maintenance

The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.

Director of Facilities

It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.

Director, Facilities Operations and Maintenance

We’re currently implementing mapping to connect assets and key areas of our campus, and we’re excited to eventually roll everything into capital planning.

Facilities Director

I liked the ease of use and the transparency of the software.

Project Manager

We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.

FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.

VP of Properties

Easy to use and good price as compared to competition.

Senior Systems Administrator

If you are looking for something beyond an tool for running operationally, this may struggle.

Maintenance/Manufacturing Coordinator 

Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.

I would be remiss if I failed to mention how spectacular their customer service is.

FMX screenshot: FMX checklist

FMX screenshot: FMX new maintenance request

FMX screenshot: FMX admin

FMX screenshot: FMX reporting

FMX screenshot: FMX facility administration

FMX screenshot: FMX scheduling

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!


Activity Tracking

Alerts/Escalation

Asset Assignment

Audit Management

Automated Routing

Check-in/Check-out

Classroom Management

Customizable Branding

Customizable Templates

Data Synchronization

Digital Signature

Electronic Payments

Email Management

Email Templates

Employee Database

Event Calendar

Facility Management

Forms Management

Funding Source Tracking

Independent/Private

Inventory Auditing

IT Asset Tracking

Knowledge Base Management

Macros/Templated Responses

Monitoring

Multi-Channel Communication

Online Calendar

Online Payments

Parent Portal

Parent/Student Portal

Performance Metrics

Prioritization

Real-Time Chat

School District

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Status Tracking

Student Management

Student Portal

Surveys & Feedback

Tagging

User Management

Incident IQ

Android

iPad

iPhone

Computer Technician

I like the ability to see what changes have been made to tickets and by whom. I also like IIQ's ability to update users instantaneously regarding the status of a ticket.

Media Specialist

The ability to manage, control, and track your assets makes this product priceless. It is easy to use and does a wonderful job maintaining a secure location for accountability of assets.

Bookkeeper/Secretary

Incident IQ is very helpful in getting issues resolved quickly. It is user friendly and allows individuals to resolve their problem effectively and efficiently.

FMX vs Incident IQ Comparison (2026)

FMX vs Incident IQ Comparison (2026)

FMX

Incident IQ

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives