FMX Pricing, Features, Reviews & Alternatives

FMX

Optimize your facilities and maintenance operations

4.69/5 (356 reviews)

FMX overview

What is FMX?

FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.

FMX offers ongoing customer support and training, and is happy to report a 98% customer satisfaction rating and a 30 minute average response time. In addition, the solution is accessible from any web browser including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help you achieve operational excellence and improve your bottom line.
www.gofmx.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, Mexico, United Kingdom

Supported languages

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FMX user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.7
  4.9
Patrick G.

FMX is a great solution for us

Used daily for 6-12 months
Reviewed 2018-12-04
Review Source: Capterra

Very pleased with the system and it's a great value for the money.

Pros
All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.

Cons
I wish we had more control of some of the fields and could label them with our internal lingo.

Response from Facilities Management eXpress


Hi Patrick!

Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fred H.

Perfect for K-12 Public Schools

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Software Advice

Pros
K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Cons
There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer K.

Very easy to use, excellent customer service

Used daily for 2+ years
Reviewed 2021-03-16
Review Source: Capterra

We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.

Pros
Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation. Set yearly cost.

Cons
Since this is a software for facilities, having floor plan option is quite necessary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Susan B.

I'm usually the person initiating all facilities requests from our organization.

Used daily for 1-2 years
Reviewed 2018-03-22
Review Source: Capterra

It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Pros
It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Cons
I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.

Response from Facilities Management eXpress


Hi Susan!

Thank you for taking the time to write a review for FMX! We are thrilled that you find FMX extremely user friendly!

In your review you mentioned wanting to search requests by the person who created them, as well as be able to hide cost and worker hours. We would be happy to show you how to do this! We will be emailing you shortly to discuss this further!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Robyn R.

A fantastic asset for our business!

Used daily for 1-2 years
Reviewed 2021-03-16
Review Source: Capterra

It has taken a lot of the responsibility off of my shoulders as far as entering information myself on behalf of others. Using FMX allows folks to enter their own information, while still allowing myself and my Director to approve or decline any submitted schedule requests as needed.

Pros
There are so many things I like about this software, but narrowing down the list, what I like most are the following features: 1) The capability to be alerted to and foresee conflicts on our scheduling calendar; 2) The capability of multiple schedulers to add, edit and cancel their own information on the schedule (instead of me doing it all); 3) The FMX customer service is outstanding.

Cons
There are a few small things that I think could be improved, but whenever I've contacted FMX to ask "Can the system do XYZ?" or "How do I do ABC?" if the system isn't currently able to handle those requests they tell me so, but they also tell me that they will pass it on to their development team for possible future implementation. That means a lot - to listen to your customers, to value their input, and to work to make your product better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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FMX pricing

Pricing options
Free trial
Subscription
View Pricing Plans

FMX personalizes each organization’s solution so that you’re able to pay for all the capabilities you need, and none that you don’t. Because of this, there is no set price for FMX’s products. Your personalized quote will be based on the number of users working on, and closing out, maintenance requests (or the number of students enrolled if you are a school) and the features most important to your organization.

We also offer a 14-day free trial, no credit card required.

FMX features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Audit Trail
Billing & Invoicing
Compliance Management
Customizable Reports
Data Import/Export
Document Management
Inventory Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Workflow Management

Activity Tracking (539 other apps)
Audit Management (555 other apps)
Search/Filter (635 other apps)
Status Tracking (562 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for FMX

Key features of FMX

  • API
  • Ad hoc reporting
  • Asset maintenance histories
  • Asset management
  • Audit trail
  • Automated reminders
  • Automated scheduling
  • BAS integration
  • Batch data importing
  • Budget planning
  • Building automation systems integration
  • Calendar integrations
  • Calendar management
  • Calendar sync with Google
  • Compliance management
  • Configurable workflow
  • Cost analysis
  • Custoimzable reporting
  • Custom fields
  • Custom forms
  • Custom workflow management
  • Customizable approvals
  • Customizable branding
  • Customizable fields
  • Data import
  • Data import/export
  • Document management
  • Document storage
  • Drag-and-drop interface
  • Driver assignment
  • Due date tracking
  • Email notifications
  • Equipment history tracking
  • Event calendar
  • Event logs
  • Event scheduling
  • Event tracking
  • Facility rental management
  • Facility scheduling
  • Flexible approval processes
  • Forecasting
  • Interactive dashboard
  • Inventory catalog
  • Inventory management
  • Inventory tracking
  • Labor cost reporting
  • Maintenance scheduling
  • Microsoft Outlook integration
  • Microsoft SharePoint
  • Multiple user accounts
  • Order tracking
  • Permission management
  • Photo management
  • Prioritizing
  • Project planning
  • Purchase order management
  • QR barcodes
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring events
  • Repair cost tracking
  • Reporting & analytics
  • Role-based user access
  • SMS notifications
  • Single sign on
  • Site branding
  • Summary reports
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Technology ticketing
  • Time tracking
  • Transportation management
  • Transportation requests
  • Transportation scheduling
  • Unlimited requesting users
  • Vehicle maintenance tracking
  • Work history
  • Work order management
View All Features

Benefits

Create, respond to, assign, and resolve work orders, while tracking cost and time spent on each request

Set user permissions to restrict user access to only what they need

View daily schedule with FMX’s clear, calendar display

Assign unique QR barcodes to each piece of equipment and inventory for easy tracking on-the-go

Look up how past requests were resolved and view histories for buildings, assets, equipment and more

Never double book an event or asset

Receive automatic reminders for all preventive maintenance tasks

Track vehicle scheduling activities and oversee staffing with the ability to assign vehicles and drivers

Maintain a clear view of facilities through reports and interactive dashboards