Facilities Management eXpress (FMX) Pricing, Features, Reviews & Comparison of Alternatives

Facilities Management eXpress (FMX)

Cloud-based facility management software

4.69/5 (353 reviews)

Facilities Management eXpress (FMX) overview

What is Facilities Management eXpress (FMX)?

Facilities Management eXpress (FMX) is a cloud-based facility and maintenance management solution, designed for use in schools, property management, governments, religious organizations, manufacturing, and more. FMX includes work order management, preventive maintenance, event scheduling, asset and inventory management, purchase order management, reporting, technology ticketing and vehicle scheduling capabilities.

FMX offers all organization members the ability to submit work orders, event requests and technology tickets. FMX ensures that facilities managers always have the necessary information to resolve these requests by requiring occupants to include certain information in order to submit a request. Facilities managers can assign work orders to specific staff members or mark tasks as being outsourced to external agencies. Occupants can receive email and text notifications about the status of their requests and when they will be resolved.

FMX also enables organizations to schedule facilities and assets, as well as preventive maintenance without having to worry about double booking. The drag-and-drop interface allows planned events and tasks to easily be rescheduled, and facilities staff are automatically reminded about upcoming scheduled maintenance. Facilities managers can also set operating hours for each of their buildings in FMX, and specify the approval processes for requests submitted within or outside of these hours.
www.gofmx.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany and 4 other markets, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Facilities Management eXpress (FMX) screenshot: With FMX, users can schedule events, facilities, assets, and maintenance in a single calendar to prevent double bookingFMX Explainer VideoFacilities Management eXpress (FMX) screenshot: All organization members can submit maintenance requests through FMXFacilities Management eXpress (FMX) screenshot: FMX notifies users of submitted requests, which can then be assigned to specific staff membersFacilities Management eXpress (FMX) screenshot: Organizations can add unlimited users to FMX with no extra charge. Users can include facilities staff, building occupants, even third-party vendorsFacilities Management eXpress (FMX) screenshot: FMX automatically sends users email reminders for upcoming maintenanceFacilities Management eXpress (FMX) screenshot: Users can access FMX on the go through any mobile deviceFacilities Management eXpress (FMX) screenshot: Users can also submit requests in FMX for event, asset and facility schedulingFacilities Management eXpress (FMX) screenshot: Equipment and inventory can be added into FMX, with their own unique QR barcodes, for tracking maintenance history and inventory quantitiesFacilities Management eXpress (FMX) screenshot: FMX’s interactive reports and pre-built dashboards help users gain insight into their operations and budget.Facilities Management eXpress (FMX) screenshot: FMX also allows users to add custom fields to maintenance requests, planned maintenance, equipment records, and moreFacilities Management eXpress (FMX) screenshot: Users can track the cost and time spent on repairs and maintenance in FMXFacilities Management eXpress (FMX) screenshot: FMX allows users to set their own operating hours, and specify different request approval processes based on whether the request was submitted inside or outside of those hoursFacilities Management eXpress (FMX) screenshot: FMX can be used to schedule events such as school trips and log details such as departure and return times and mileageFacilities Management eXpress (FMX) screenshot: FMX allows users to set request approval processes

Facilities Management eXpress (FMX) reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.7
  4.9
Patrick Godfrey

FMX is a great solution for us

Used daily for 6-12 months
Reviewed 2018-12-04
Review Source: Capterra

Very pleased with the system and it's a great value for the money.

Pros
All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.

Cons
I wish we had more control of some of the fields and could label them with our internal lingo.

Response from Facilities Management eXpress


Hi Patrick!

Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fred Harris

Perfect for K-12 Public Schools

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Software Advice

Pros
K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Cons
There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan Blyler

I'm usually the person initiating all facilities requests from our organization.

Used daily for 1-2 years
Reviewed 2018-03-22
Review Source: Capterra

It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Pros
It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Cons
I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.

Response from Facilities Management eXpress


Hi Susan!

Thank you for taking the time to write a review for FMX! We are thrilled that you find FMX extremely user friendly!

In your review you mentioned wanting to search requests by the person who created them, as well as be able to hide cost and worker hours. We would be happy to show you how to do this! We will be emailing you shortly to discuss this further!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Joel Utsinger

Great performance for an exceptional price

Used daily for 1-2 years
Reviewed 2020-02-19
Review Source: Capterra

Our district purchased FMX because of the need to clean up, define, and adjudicate requests from multiple locations and from multiple departments. The benefits for using FMX were realized almost instantly. As an example, I am the tech person within the district. I now have a centralized location for all requests. My boss can now see where our efforts are being directed towards and the staff can keep a real-time look at requests with information they would not have received without using a system like this. In short, FMX has increased effective communication within the district.

Pros
The software has allowed our staff to become fully engaged with a wide range of request types such as tech requests, maintenance requests, and transportation requests to name a few. Our staff can now track specific requests for assistance and validate the status of said requests. Our district pays a fraction of cost other programs of the same type would charge. We also use integration with 3rd party applications to add in athletic schedule requests directly into the system. This feature eliminates the need to put in schedules in multiple applications.

Cons
I have very little negatives to say about this product. The only downside was implementation. It is helpful if your organization has a clear definition of workflows for each request type prior to implementation. Changing the workflow of requests are not complicated, but can be a bit challenging if the organization has put some thought into this process prior to going live with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lisa Kern

Greatest People Ever to work with!

Used daily for 1-2 years
Reviewed 2019-10-28
Review Source: Capterra

The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.

Pros
It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

Cons
The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Facilities Management eXpress (FMX) pricing

Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.

Facilities Management eXpress (FMX) features

API
Activity Dashboard
Audit Trail
Automatic Notifications
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Real Time Reporting
Reporting & Statistics
Workflow Management

Activity Tracking (313 other apps)
Auditing (341 other apps)
Billing & Invoicing (278 other apps)
Monitoring (277 other apps)
Real Time Data (333 other apps)
Third Party Integration (382 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Facilities Management eXpress (FMX)

Key features of Facilities Management eXpress (FMX)

  • Customizable fields
  • Unlimited requesting users
  • Work order management
  • Technology ticketing
  • Transportation scheduling
  • Facility rental management
  • Building automation systems integration
  • Calendar integrations
  • Site branding
  • Photo management
  • Equipment history tracking
  • Batch data importing
  • BAS integration
  • Transportation requests
  • Vehicle maintenance tracking
  • Calendar integrations
  • Ad hoc reporting
  • Driver assignment
  • Audit trail
  • Email notifications
  • Automated reminders
  • QR barcodes
  • Calendar management
  • Calendar sync with Google
  • Compliance management
  • Configurable workflow
  • Cost analysis
  • Custom forms
  • Customizable branding
  • Custoimzable reporting
  • Data import
  • Document storage
  • Email notifications
  • Event calendar
  • Event logs
  • Event tracking
  • Forecasting
  • Asset maintenance histories
  • Inventory tracking
  • Microsoft Outlook integration
  • Microsoft SharePoint
  • Multiple user accounts
  • Order tracking
  • Permission management
  • Project planning
  • Purchase order management
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring events
  • Single sign on
  • Summary reports
  • Task planning
  • Task scheduling
  • Task tracking
  • Vehicle maintenance tracking
  • Transportation management
  • Work order management
  • Custom workflow management
  • Interactive dashboard
  • SMS notifications
  • Prioritizing
  • Automated scheduling
  • Work history
  • Labor cost reporting
  • Budget planning
  • Data import/export
  • Drag-and-drop interface
  • Time tracking
  • Repair cost tracking
  • Inventory catalog
  • API
  • Custom fields
  • Event scheduling
  • Maintenance scheduling
  • Facility scheduling
  • Flexible approval processes
  • Customizable approvals
  • Reporting & analytics
  • Due date tracking
  • Role-based user access
  • Document management
  • Task management
  • Inventory management
  • Asset management
View All Features

Benefits

Create, respond to, assign, and resolve work orders, while tracking cost and time spent on each request.

Set user permissions to restrict user access to only what they need

View daily schedule with FMX’s clear, calendar display

Assign unique QR barcodes to each piece of equipment and inventory for easy tracking on-the-go.

Look up how past requests were resolved and view histories for buildings, assets, equipment and more.

Never double book an event or asset

Receive automatic reminders for all preventive maintenance tasks.

Track vehicle scheduling activities and oversee staffing with the ability to assign vehicles and drivers.

Maintain a clear view of facilities through reports and interactive dashboards