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Incident IQ
Incident IQ is a workflow management solution built by K-12,
Last updated: October 2024
Incident IQ has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Incident IQ?
Incident IQ has the following typical customers:
Small Business
Q. What languages does Incident IQ support?
Incident IQ supports the following languages:
English
Q. Does Incident IQ support mobile devices?
Incident IQ supports the following devices:
Android, iPad, iPhone
Q. Does Incident IQ offer an API?
Yes, Incident IQ has an API available for use.
Q. What other apps does Incident IQ integrate with?
Incident IQ integrates with the following applications:
Khan Academy, LogMeIn Rescue, Duolingo, ClassLink, Gradelink, ConnectWise ScreenConnect, TeamViewer Remote, Microsoft Azure, FileWave, Jamf Pro, EV Reach, ClassDojo, Nearpod, Socrative, Quizizz for Schools, RapidIdentity, Skyward Student Management Suite, RealVNC Connect, LearnZillion, Blackbaud CRM, Quizlet, Jupiter, Kahoot!, Jamf School, TADS Admissions & Enrollment, Veracross, PowerSchool SIS, Freckle, Zoho Assist, Chrome Remote Desktop
Q. What level of support does Incident IQ offer?
Incident IQ offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
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Value for money
4.7
/5
41
Starting from
No pricing info
Value for money contenders
Functionality
4.6
/5
41
Total features
96
10 categories
Functionality contenders
Overall Rating
4.6
/5
41
Positive reviews
100
%
24
17
0
0
0
Overall rating contenders
Verified reviewer
Education Management, 501-1,000 employees
Used daily for 6-12 months
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The transition has been harder than we anticipated, but we are learning more about the system every day.
I run the IT team for a small school district, and we transitioned to this product because it incorporates the management of service requests and the inventory. It is much more user friendly with icons and inventory tied to users. Overall, this is the best system we have used so far.
The data reports are good, but it would be nice to have more robust data mining options and data exporting. The transition from our old inventory to this program was not as smooth and seamless as we were led to believe and some of the sync options have causes some issues with accurate inventory (it syncs from JAMF to iiQ, but not back).
Stephanie G.
Education Management, 501-1,000 employees
Used daily for 2+ years
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I can't say enough good things about this system!
- The rules in the ticket system saves us a lot of time. I am all about efficiency since we do not have the staff to fulfill all of the duties this helps us tremendously. When our site point of contacts enter tickets the rules allow more efficiency to route to the proper team. This helps better organization of tickets. - Reports are a plus for us. There are many reports we can run. Without reports we can't determine needs in our system -Asset tracking is another plus! The system is built for different roles to update their assets. We have a dedicated person at each of our sites for inventory and this has made it much for efficient. -Having the ticket assigned to an asset is an awesome way for us to keep track of student & staff damages, etc. We love the new fee feature that is assigned to users. -Ticketing roles better assist us with our point of contacts at each site. They are able to enter tickets and then route them to us. Having the ability for our teachers to enter tickets and then route to our site point of contacts has helped in many ways. -Knowledge Base has helped us store instructions and other docs for our users. -Support is awesome!
We don't have any cons about this system. When we like to have something added or feature request, we just enter our submission and a lot of times IQ is updated within a few months of the submission.
Jacob R.
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
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It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use.
Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support.
I have not found a single thing that I do not like about this product since using it.
Daniel P.
Education Management, 1,001-5,000 employees
Used daily for 1-2 years
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Handling high volume of technology, tech transactions, and tech support requests. Great tools to generate reports. It has improved our workflows and given us much better visibility into our technology and its whereabouts.
It was a huge step from our previous system. App integrations, powerful filtering and reporting tools, and automation is what impressed me the most
Features were often buggy, notification system was overwhelming for users, tech support was not always able to solve issues.
Jack L.
Primary/Secondary Education, 51-200 employees
Used daily for 6-12 months
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Overall the system has been great! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory.
Implementing Incident IQ has simplified the management of our school technology. The help desk seems simple to use but has some powerful tools that make the process of responding quickly to help request easy. The asset and inventory system has simplified assigning and tracking device use along with any associated issues related to that device or user.
The biggest issue we have with Incident IQ is how it handles lable printing. At this time Incident IQ only supports printing labels from a thermal printer. We would like to see it start supporting printing from more sources like Avery labels.