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Incident IQ Logo

Incident IQ is a workflow management solution built by K-12,

Last updated: October 2024

Incident IQ Pricing, Features, Reviews and Alternatives

Incident IQ FAQs

Q. What type of pricing plans does Incident IQ offer?

Incident IQ has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Incident IQ?

Incident IQ has the following typical customers:
Small Business


Q. What languages does Incident IQ support?

Incident IQ supports the following languages:
English


Q. Does Incident IQ support mobile devices?

Incident IQ supports the following devices:
Android, iPad, iPhone


Q. Does Incident IQ offer an API?

Yes, Incident IQ has an API available for use.


Q. What other apps does Incident IQ integrate with?

Incident IQ integrates with the following applications:
Khan Academy, LogMeIn Rescue, Duolingo, ClassLink, Gradelink, ConnectWise ScreenConnect, TeamViewer Remote, Microsoft Azure, FileWave, Jamf Pro, EV Reach, ClassDojo, Nearpod, Socrative, Quizizz for Schools, RapidIdentity, Skyward Student Management Suite, RealVNC Connect, LearnZillion, Blackbaud CRM, Quizlet, Jupiter, Kahoot!, Jamf School, TADS Admissions & Enrollment, Veracross, PowerSchool SIS, Freckle, Zoho Assist, Chrome Remote Desktop


Q. What level of support does Incident IQ offer?

Incident IQ offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Incident IQ product overview

What is Incident IQ?

From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services.

Key benefits of using Incident IQ

Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways:

1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.

2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online
Videos

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Incident IQ pricing information

Value for money

4.7

/5

41

Starting from

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Value for money contenders

Incident IQ features

Functionality

4.6

/5

41

Total features

96

10 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Activity Dashboard
Multi-Channel Communication
Customizable Branding
Reporting & Statistics
Surveys & Feedback

Functionality contenders

Incident IQ users reviews

Overall Rating

4.6

/5

41

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

24

17

0

0

0

Pros
I like the ability to see what changes have been made to tickets and by whom. I also like IIQ's ability to update users instantaneously regarding the status of a ticket.
The ability to manage, control, and track your assets makes this product priceless. It is easy to use and does a wonderful job maintaining a secure location for accountability of assets.
Incident IQ is very helpful in getting issues resolved quickly. It is user friendly and allows individuals to resolve their problem effectively and efficiently.
Cons
Inventory management is a little lagging. Though the application seems to update in realtime, sometimes the data is not saved, and then we have to look out for things that got missed.
It is inconvenient to not be able to edit the ticket description once it is submitted. The comments cannot always be easily seen by techs in the field running tickets.
There are times when a small problem arises and we do not have time to call a technical service to check the device and come back a second time to make the repair.

Overall rating contenders

AvatarImg

Verified reviewer

Education Management, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Still learning the system

Reviewed 4 years ago

The transition has been harder than we anticipated, but we are learning more about the system every day.

Pros

I run the IT team for a small school district, and we transitioned to this product because it incorporates the management of service requests and the inventory. It is much more user friendly with icons and inventory tied to users. Overall, this is the best system we have used so far.

Cons

The data reports are good, but it would be nice to have more robust data mining options and data exporting. The transition from our old inventory to this program was not as smooth and seamless as we were led to believe and some of the sync options have causes some issues with accurate inventory (it syncs from JAMF to iiQ, but not back).

SG
AvatarImg

Stephanie G.

Education Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Incident IQ =Efficiency

Reviewed 2 years ago

I can't say enough good things about this system!

Pros

- The rules in the ticket system saves us a lot of time. I am all about efficiency since we do not have the staff to fulfill all of the duties this helps us tremendously. When our site point of contacts enter tickets the rules allow more efficiency to route to the proper team. This helps better organization of tickets. - Reports are a plus for us. There are many reports we can run. Without reports we can't determine needs in our system -Asset tracking is another plus! The system is built for different roles to update their assets. We have a dedicated person at each of our sites for inventory and this has made it much for efficient. -Having the ticket assigned to an asset is an awesome way for us to keep track of student & staff damages, etc. We love the new fee feature that is assigned to users. -Ticketing roles better assist us with our point of contacts at each site. They are able to enter tickets and then route them to us. Having the ability for our teachers to enter tickets and then route to our site point of contacts has helped in many ways. -Knowledge Base has helped us store instructions and other docs for our users. -Support is awesome!

Cons

We don't have any cons about this system. When we like to have something added or feature request, we just enter our submission and a lot of times IQ is updated within a few months of the submission.

JR
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Jacob R.

Information Technology and Services, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IIQ is saving us time and money.

Reviewed a month ago

It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use.

Pros

Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support.

Cons

I have not found a single thing that I do not like about this product since using it.

DP
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Daniel P.

Education Management, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Love the product but needs polishing

Reviewed 2 years ago

Handling high volume of technology, tech transactions, and tech support requests. Great tools to generate reports. It has improved our workflows and given us much better visibility into our technology and its whereabouts.

Pros

It was a huge step from our previous system. App integrations, powerful filtering and reporting tools, and automation is what impressed me the most

Cons

Features were often buggy, notification system was overwhelming for users, tech support was not always able to solve issues.

JL
AvatarImg

Jack L.

Primary/Secondary Education, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Incident IQ is great!

Reviewed 2 years ago

Overall the system has been great! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory.

Pros

Implementing Incident IQ has simplified the management of our school technology. The help desk seems simple to use but has some powerful tools that make the process of responding quickly to help request easy. The asset and inventory system has simplified assigning and tracking device use along with any associated issues related to that device or user.

Cons

The biggest issue we have with Incident IQ is how it handles lable printing. At this time Incident IQ only supports printing labels from a thermal printer. We would like to see it start supporting printing from more sources like Avery labels.

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