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Incident IQ Pricing, Features, Reviews and Alternatives

Incident IQ product overview

What is Incident IQ?

Bring your K-12 support operations to a unified platform.

Key benefits of using Incident IQ

Asset management and help ticketing are no longer optional for K-12 districts—they are critical pieces of infrastructure in today’s transformed learning environment. Incident IQ offers asset management and help ticketing on a single service management platform that’s built exclusively for K-12.

Not only does Incident IQ give everyone in your K-12 district an easy way to reach out for help, it also equips your IT team with powerful, time-saving tools to get help requests closed fast.

Go further with role-based custom fields for help desk ticketing. If you need to solicit a piece of information from agents submitting tickets, create a custom field that only displays when the requestor is an agent. If you need to solicit information when a specific type of user submits a ticket, role-based custom fields make it simple. Incident IQ integrates with your district’s existing digital infrastructure to transform support workflows and make help ticketing simple.

Additionally, detailed logs are automatically recorded for every asset managed with Incident IQ. Every change made and help ticket submitted is stored in an easy-to-read asset timeline, giving districts an unmatched look into asset details and performance.

We’ve built powerful import tools for districts to use — tools that can handle even the most chaotic spreadsheet data you can throw at it. Combine that with our MDM, SIS, and SSO integrations and you’ll have asset, location, and user data ready to go in a flash — saving your district time and money in the process. Incident IQ has even developed a deep, API-driven integration with Google Admin Console that unlocks advanced functionality you won’t find anywhere else.

Are you looking for a powerful mobile app?

Incident IQ Mobile was created because K-12 support keeps you on the move, and your team needs tools that move with you. Scan asset tags, deploy devices, and submit help requests with our native mobile app, built for iOS and Android.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online
Videos

Incident IQ pricing information

Value for money

4.5

/5

6

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Incident IQ features

Functionality

4.5

/5

6
Total Features22 10 categories

Most valued features by users

Reporting/Analytics
API
Customizable Branding
Multi-Channel Communication
Alerts / Escalation
Email Management
Self Service Portal
Knowledge Base Management

Functionality contenders

Incident IQ users reviews

Overall rating

4.7

/5

6

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

4

2

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Still learning the system

Reviewed a year ago

The transition has been harder than we anticipated, but we are learning more about the system every day.

Pros

I run the IT team for a small school district, and we transitioned to this product because it incorporates the management of service requests and the inventory. It is much more user friendly with icons and inventory tied to users. Overall, this is the best system we have used so far.

Cons

The data reports are good, but it would be nice to have more robust data mining options and data exporting. The transition from our old inventory to this program was not as smooth and seamless as we were led to believe and some of the sync options have causes some issues with accurate inventory (it syncs from JAMF to iiQ, but not back).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review for IncidentIQ

Reviewed a year ago

Overall, this is a good system and I am happy with it. If they were to fix some of the items I mentioned above, I would really love this system.

Pros

I have really liked several features in IncidentIQ. I love the reporting/analytics, and the fact that I can tap into the API to pull out even more data. I like the ticket management window and find it intuitive and easy to use, and I love the ability to create my own ticket filters and add them to my dashboard. I also love the built-in remote ticket support, the ability to tie tickets to specific devices, locations, and users with a single click, and the system status dashboard. Another thing that has been very nice is the integration with Google (for account management and authentication), and JAMF and Google Admin (for asset/inventory management).

Cons

This is a very good ticketing system, and they are OH SO CLOSE to being really great. There are just a few little things that they didn't get quite right, and some of them make me scratch my head a little. For instance, the Knowledge Base would be super useful, but the text editor is pretty pathetic. In today's world, adding a true rich-text editor that can be used to create the knowledge base articles...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ticket Management

Reviewed 2 months ago
Pros

We were using an antiquated system that was not meant for ticketing. Once we reviewed this product and started using it, our production and management tasks were completed with ease. The point and click is perfect for our Students and Staff when submitting tickets.

Cons

At the moment we are trying to figure out how to merge tickets that are for the same issue, but thats on us and not the product. It would be nice to be able to put up banners for specific groups too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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IIQ Gets the Job Done

Reviewed a year ago

Quite positive. We seem to get the job done.

Pros

It has a lot of features. I personally like the shortcuts.

Cons

Cumbersome. You can get lost in too much information

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Not perfect, but still a great tool

Reviewed a year ago

Overall, I'm pleased. I wish the migration was a better experience, but for daily use, IncidentIQ has everything I need.

Pros

Inventory, tickets, and a knowledge base all in one? Yes please! I really appreciate the details that make my job easier, and being all in one place. It is relatively easy to learn, which is good for the end-user and the support team.

Cons

We could really use a chat feature, which this software doesn't have. Migrating from our old service wasn't a seamless process, and we are still cleaning up our inventory because of this.

Incident IQ FAQs and common questions

Incident IQ has the following pricing plans:
Pricing model: Subscription


Incident IQ has the following typical customers:
Small Business


Incident IQ supports the following languages:
English


Incident IQ supports the following devices:
Android, iPad, iPhone


No, Incident IQ does not have an API available.


Incident IQ integrates with the following applications:
Khan Academy, LogMeIn Rescue, Duolingo, Gradelink, ConnectWise Control, TeamViewer, Microsoft Azure, FileWave, Jamf Pro, Goverlan Reach, ClassDojo, Nearpod, Socrative, Quizizz, RapidIdentity, VNC Connect, LearnZillion, Blackbaud CRM, Quizlet, Jupiter, Kahoot!, Jamf School, Genesis, Veracross, Freckle, Evernote, Zoho Assist, Chrome Remote Desktop


Incident IQ offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Common Incident IQ comparisons

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