Verizon Connect vs Service Autopilot

Motive

Jobber

Samsara

RealGreen

Geotab

Compare Verizon Connect and Service Autopilot based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Samsara is a fleet operations management platform which helps businesses across various industries including transportation, logistics, and construction streamline fleet operations with features such as GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more.

Motive is a cloud-based fleet management solution that helps fleets of all types track vehicles with real-time GPS, automate operations, simplify compliance, and more, using a centralized platform.

One Step GPS

One Step GPS is a web-based fleet tracking solution designed for businesses of all sizes across various industries such as construction, transportation, and service businesses that offers real-time fleet GPS tracking capabilities.  It allows users to monitor the location of their vehicles in real-time and offers vehicle visibility and safety. It helps businesses from asset theft.

Accurately measures a user's fleet's performance, uncovers hidden costs and opportunities for improved efficiency with Verizon Connect.

Accounting

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Alerts/Notifications

Appointment Management

Appointment Scheduling

Asset Tracking

Availability Management

Barcoding/RFID

Billing & Invoicing

Calendar Management

Compliance Management

Confirmations/Reminders

Contact Database

Contract/License Management

Cost Tracking

Customer Database

Customer Management

Customizable Dashboard

Customizable Reports

Data Visualization

Directions

Dispatch Management

Document Imaging

Driver Management

Driver Settlements

Electronic Signature

Email Alerts

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Tracking

Facility Scheduling

Fleet Management

For Drivers

For Mechanical Equipment

For Plumbing Industry

Fuel Cost Management

Fuel Management

Fuel Tracking

Geofencing

Geographic Maps

Geolocation

Group Scheduling

Historical Reporting

IFTA Reporting

Inspection Management

Inventory Control

Inventory Management

Inventory Tracking

Job Costing

Job Management

Lead Management

Live Driver Tracking

Location Tracking

Maintenance Management

Maintenance Scheduling

Mileage Tracking

Mobile Access

Mobile Alerts

Mobile App

Monitoring

Multi-Location

Online Booking

Online Time Clock

Order Management

Payment Collection in the Field

Preventive Maintenance

Quotes/Estimates

Real-Time Monitoring

Real-Time Notifications

Recurring Appointments

Reminders

Reporting/Analytics

Resource Scheduling

Routing

Scheduling

Self Service Portal

Service History

Shipping Management

Technician Management

Third-Party Integrations

Timesheet Management

Time Tracking

Tire Management

Trip Logs

Variables Monitoring

Vehicle Information

Vehicle Maintenance

Vehicle Management

Vehicle Tracking

VIN Lookup

Violation Tracking

Work Order Management

By industry, Verizon Connect reviewers are most commonly professionals in construction (28%). The most frequent use case cited by reviewers is GPS tracking (47%).

Users and use cases

Reviewers appreciate discounted pricing offers and say consolidating services makes Verizon Connect more cost-effective. However, some users report high costs, inflexible pricing, and expensive add-ons, which they feel limit value, especially for smaller businesses.

Value for money

Verizon Connect is a GPS tracking tool with key features that include GPS functionality, vehicle tracking, real-time monitoring, mobile access, and more.

Open Source

Verizon Connect

Web-based

iPad

Android

iPhone

Transport Broker

I like how Verizon Connect lets me watch trucks move in real time and match loads to drivers quickly so I can keep customers informed and avoid messy back-and-forth calls.

RECEPTIONIST

It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations.

I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing.

Democratic Presidential Candidate

I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling.

They ignored us until after the auto renewal

Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services.

I glance at a map, confirm ETAs, and can reassure nervous shippers without dialing half the fleet.

Managing Director

Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.

Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied

It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field.

Care Coordination

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Engineer

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Office Manager

Verizon Connect did have a few glitches here and there.

OFFICE MANAGER

WOULD NOT CONNECT TO SATELITE TO TRACK VEHICLES.

Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver.

Logistics Manager

The main screen made it super easy to track a vehicle's route.

Since we set this up, I spend less time chasing drivers for updates.

Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate.

Store Manager

The ability to track in real time my entire fleet including ETA's and required maintenance.

Manager

Customer Service, billing, troubleshooting, any time you had to deal with people.  

Processing manager

This platform caters to my small business but also will help much larger businesses as well.

Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it.

Accounting and HR Assistant

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

The key is customer service and the tech support is not good, they are not fast to fix or correct issues within there system or products.

Shop manager

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Dispatch

Its great for our business, due to the realtime updates, and ease of use and the tracking

Ultrasound Technologist

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult.

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system.

realtime updates and the ease of use of the program, we implemented this about 6-12 months ago and we havent had any snags yet

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation.

Director of S.O.C.

platform easy to navigate and use; provides real-time tracking and detailed reports

Updating the trackers requires a NEW contract.  

You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract.

Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve.

Vehicle Tracking system worked well, online system was suitable for Company requirement

manager

excellent tracking tool for mobile workforce and equipment

This app is top tier showing real time of my driver location

Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding

Ops manager

The delay in real time, doesn’t give very accurate data

Co-Director

all though one carrier and dont need multiples

There system has a lag in the GPS tracking system.

Verizon connect it's one of the most accurate GPS tracking programs I've ever used.

Can be slow to update and often shows a vehicle as idling when it's not

Second, it lacks real-time communication with the drivers.

HR Coordinator

They deliver a quality, accurate product that has improved our fleet experience dramatically.

Safety Coordinator

Hard to get a tech on the phone to fix problems.

Users report that Verizon Connect's vehicle tracking allows them to monitor fleet locations, minimize theft, and improve operational efficiency. Reviewers indicate that this aspect helps with scheduling, compliance, and reducing vehicle costs. They find it helpful for real-time planning and decision-making. However, users frequently mention delays in updates, with some saying tracking is not truly real-time and can lag by up to an hour. They also note occasional difficulties with system reliability and customer service. Of the 22 Verizon Connect users who gave detailed accounts of their use of Vehicle Tracking, 95% rated this feature as important or highly important.

Customer Support

Updates

Bugs and Issues

Contract Terms

Billing and Charges

User Interface

Call and Email Communication

Unresponsive and inconsistent account support

87% of reviewers feel negative about Account Management, highlighting frequent turnover among account managers and poor communication. Some users say their assigned representatives rarely respond to emails or calls, leading to unresolved issues and delays. Reviewers report difficulty making changes to their accounts, with support responsibilities often shifting between departments. They feel that managing their account requires excessive effort, and that lack of continuity and support undermines their ability to address billing, contract, or service concerns efficiently.

Widespread dissatisfaction and frustration

100% of reviewers feel negative about Negative Experience, with many describing their interactions as the worst they’ve had with any company. Some users report pervasive dissatisfaction with both the product and the company, citing poor customer service, unreliable devices, and ongoing frustration. Reviewers indicate repeated disappointment, calling their experience a nightmare and expressing regret over their decision to sign up. They feel the company’s service and support consistently fail to meet expectations, leading to strong negative sentiment across multiple aspects of their engagement.

Verizon Connect vs Service Autopilot Comparison (2026)

Verizon Connect

Service Autopilot

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives