Service Autopilot Pricing, Features, Reviews & Comparison of Alternatives

Service Autopilot

Software for Lawn, Snow, Cleaning, and Landscaping Companies

4.34/5 (103 reviews)

Service Autopilot overview

What is Service Autopilot?

Get more done. Automatically.

Service Autopilot is software designed specifically for your lawn care, snow removal, landscaping, or cleaning business. Get all your daily tasks done INSTANTLY. One-click scheduling, estimates anywhere, and send out all your invoices immediately.

This software can run - and grow - your entire business. See our Website for full details.

[Update] - Automations. We've recently introduced a whole new tool that is "brand new" to the Service Industry. Automate almost any task in your business:
- send invoices, emails, and forms,
- set up tasks for your employees
- automatically collect "past due" bills from your clients

Bonus: we've also recently added a MASSIVE reporting tool to Service Autopilot. This lets you see every detail inside of your business. Choose from dozens of critical reports, or build your own from scratch.

If you are serious about growing your business, this is your software.
www.backtell.com

Pricing

Starting from
$47/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, Spanish
Service Autopilot screenshot: Create professional estimates and easily add new jobs. Handles both recurring and one-time jobs.What Automations Can Do for Your Business...Service Autopilot screenshot: Measure properties right from your office! Perfect for lawns, mulch, trees, and even shrubs.Service Autopilot screenshot: Try the NEW Team App. Use forms, clock in and out, and see job notes - all in the field.Service Autopilot screenshot: See the NEW Forms in action! This Form builder is simple to use, and extremely powerful. Works for any purpose - building estimates, collecting leads, surveys, or even "Job Checklists."Service Autopilot screenshot: View all of your accounts in one place. This accounts screen makes it simple to see the full status of any client.What is Service Autopilot?MC Professional Lawn and Snow Plowing

Service Autopilot reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.1
  4.5
Lindsey Armstrong

Exceptional Software for any Business

Used daily for 2+ years
Reviewed 2019-10-24
Review Source: Capterra

It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot.

Pros
This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us.

Cons
it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Warrick

Working out soms kinks

Used daily for 6-12 months
Reviewed 2019-10-30
Review Source: Capterra

This totally eliminates paper route sheets. Helps with end-of-month billing streamlining although not perfect.

Pros
Auto billing, tracking of jobs dispatched, dispatching jobs, APp for foreman works well, work tracking, time tracking are good

Cons
Has issues with QuickBooks sync, has some glitches when it comes to adding jobs in the field, very little mobile capability from an owner stand point

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Scot Atyeo

If you have a few hundred customers, expect to spend 10-15 hours per week correcting its mistakes.

Used daily for 2+ years
Reviewed 2018-03-10
Review Source: Capterra

Much easier than using a spreadsheet and hand inputting info into invoices and estimates.

Pros
The estimate, invoice templates and customization for letters is awesome. Other companies need to take a look at making easily customizable forms for invoicing and estimates. The software is excellent for emailing detailed estimates and letters. Converting leads/estimates into active customers is very simple. The pricing matrix conversions (size or piece per job into prices) is extraordinarily well done. Honestly, the software setup shows a ton of promise. I believe it could easily be the best out there if they would fix the basics listed below.

Cons
They do not have the basics down. Payments that are applied to balances are constantly unassociating from accounts. I spend 10-15 hours per week rechecking this error which causes serious billing problems and has cost me customers. Payment check boxes also tend to dissociate every once in a while. I spend another several hours per week on routing because single accounts cannot be pulled. If I have to add a customer into the route for that day the entire days work has to respool for printing. This takes up to 2 minutes to load and then another minute or two to scroll through the pages to print the necessary work. Routing, Call Logs, and To Do's are all scheduled for route printing. This costs a ton of time sorting it all out and paper costs add up quickly. My business (lawn care fertilizing and pest control) runs on renewing accounts each year. There is no way to auto-renew and send updated pricing and service schedules to existing customers. Each year I have had to input entirely new estimates for every active customer and send them individually. I then have to delete the prior years services and convert the estimate (pre-pay letter) into a whole new package. For a few hundred customers this process takes 90 hours! Customer information is split up between multiple screens and the jobs history for each has to be manually looked up by pulling up prior invoices. Support answers the phone but has not fixed even one of these issues nor has answers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Scott Pippin

Well.....what can I say.

Used daily for 2+ years
Reviewed 2020-02-28
Review Source: Software Advice

Without this company my life wouldn't be what it is today. Its truly made my business and my life easier in so many ways. I used to have thousands in collections, now in 2019....$0.00 Yep, nothing because we charge credit cards and an automation collects a new card when they get declined, by itself! While I am doing other things making money :) One more thing I want to mention is that anything that this software lacks is surely coming in the future although I cannot think of anything. One of the founders has experience building a multi-million dollar service business so think about it, do you think he might know a thing or two about whats needed to build a business like yours? He struggled and got through it and now this business has thousands of clients!!! I started writing this review because I was helped so much by them the last few weeks I was moved to share it with you on this site. I hope someone finds this helpful.

Pros
I love everything. I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. 1. The people are amazing, absolutely amazing! 2. I charge ALL my clients by credit card and I get paid the NEXT DAY! I select all the invoices for the week and click charge cards, and done. Merchant fees are the lowest they have ever been. 3. Automations feature is priceless for me. Here are a few examples of how it helps me. -I have an automation that once a new client is created, I send them automatically by the way, a welcome email, a faq letter, and a pack of brownies with a welcome card in the mail. -After a spring a fall cleanup i notify my clients by text or email that its been completed, they love it -Renewals used to be so streesful! Now an automation makes the offer in the spring and they click or retun a text back to my office text message number through service autopilot. If they don't answer, no worries, SA follows up with them. I mean come ON! AWESOME RIGHT? Yep :) 4. I use their quickbooks sync so when I get my taxes done all my accountant has to do is log in and all the info is there for him. I could go on and on its great take a look or give them a call they are so nice.

Cons
Psh just stop showing off you know? Sometimes it just gets old. Service Autopilot, you're like the guy at the gym with his shirt off asking everyone if his 12 pack abs make him look fat....come on. Your the best, no question but maybe release new features a little slower so you don't come off so intimidating. Dominate the competition? of course, humiliate them? You really shouldn't. How do you guys think you make all the other software companies feel? Have some compassion, show some humility! Sorry I went off like that but this has been bothering me for years and needed to get it off my chest...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rudi Roeder

Service Autopilot will offer more than what you ever need

Used daily for 2+ years
Reviewed 2016-11-07
Review Source: Capterra

I've switched to SA from operating on paper notes and without much systems and trackable processes. Main reason opting for SA was Jonathan's track history of lawn care operations and software. But biggest selling point was his vision on an all automated platform. A very detailed price matrix and estimate templates plus the easy to navigate dispatch board are just two of the many features that have helped my company to send out proposals quick, efficient and with the desired profits and making sure no job gets missed. The mobile app is a sure game changer for everyone that used to work with paper route sheets. Customer Support when needed is finding a good solution most times. Many times they will go the extra mile finding a good solution. Occasionally you may find a representative who is not up to speed with some issues but hey...there's new people in any business that can't be perfect from day 1. The people behind the company and the leadership is outstanding as I know Jonathan (co-owner) on a more private level. The progressive approach to today's fast changing technology and demanding customers is second to none. Capabilities of SA are simply staggering and will require at least one full time person in order to utilize the power. One area of suggested improvement is the snow dispatch functionality. Although it works you can sense the immediate lack of insight due to their location not being exposed to real winter service environment . If you're looking for a business software that can grow with your business as well as provides great inside information into your numbers you will not be disappointed.

Pros
no jobs missed anymore marketing potential templates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Service Autopilot pricing

Starting from
$47/month
Pricing options
Subscription
View Pricing Plans

Startup: $47 per month

Pro: $97 per month

Pro Plus: $247 per month

Service Autopilot features

Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

API (665 other apps)
Audit Trail (316 other apps)
Auditing (359 other apps)
Compliance Management (382 other apps)
Document Management (313 other apps)
Document Storage (308 other apps)
Inventory Management (422 other apps)
Inventory Tracking (332 other apps)
Monitoring (297 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Service Autopilot

Key features of Service Autopilot

  • 2-way QuickBooks Sync
  • Activity scheduling
  • Automatic Invoicing
  • Billing & Invoicing
  • Call tracking
  • Client Management
  • Credit Card Processing
  • Credit card processing
  • Customizable reporting
  • Drip email marketing
  • Email Marketing
  • Email tracking
  • Invoice management
  • Job costing
  • Lead capture
  • Mobile App
  • Mobile alerts
  • Mobile integration
  • Optimized Routing
  • Scheduling - Advanced
  • Service level management
  • Task scheduling
  • Web forms
  • Website integration
View All Features

Benefits

Upgrade your business instantly. Service Autopilot features scheduling, job costing, call tracking, payment processing and website integration in a single solution.

Estimate from the office. Service Autopilot features GPS-based​ property measurement which allows users to calculate the property size online without an onsite visit.

Save hours of time every week with automatic invoicing. Send automated email invoices after the service is complete.

Track key performance metrics with custom reports.

Get organized in the field. Our mobile app allows you to remotely manage field services.