App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Service Autopilot Logo
Service Autopilot

Software for Lawn, Snow, Cleaning, and Landscaping Companies

visit website

Service Autopilot Pricing, Features, Reviews and Alternatives

Service Autopilot product overview

Price starts from

47

Per month

Per Feature

What is Service Autopilot?

Get more done. Automatically.

Key benefits of using Service Autopilot

  • Upgrade your business instantly. Service Autopilot features scheduling, job costing, call tracking, payment processing and website integration in a single solution.

  • Estimate from the office. Service Autopilot features GPS-based? property measurement which allows users to calculate the property size online without an onsite visit.

  • Save hours of time every week with automatic invoicing. Send automated email invoices after the service is complete.

  • Track key performance metrics with custom reports.

  • Get organized in the field. Our mobile app allows you to remotely manage field services.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    In Person
    Documentation
    Webinars

    Service Autopilot pricing information

    Value for money

    4.1

    /5

    120

    Starting from

    47

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Service Autopilot features

    Functionality

    4.1

    /5

    120

    Total features

    86

    10 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    Third Party Integrations
    Customizable Reports
    Workflow Management
    Data Import/Export

    Functionality contenders

    Service Autopilot users reviews

    Overall Rating

    4.2

    /5

    120

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.37/10
    Rating distribution

    5

    4

    3

    2

    1

    76

    20

    8

    8

    8

    Pros
    I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
    I have had the privilege of metting quite a few of the staff as well as the creators, and they are very devoted to making this the best software for any business that expects more.
    Service Autopilot has been great for us, we are continually impressed with their customer service, training, and the benefits it has and is brining our company.
    Cons
    The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
    In fact, their latest release, V3, is a disaster. The interface is unforgivingly bewildering.
    When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Exceptional Software for any Business

    Reviewed 3 years ago

    It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot.

    Pros

    This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us.

    Cons

    it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    SA Autopilot client for years

    Reviewed 2 years ago

    It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way.

    Pros

    The features of the system and integration with other software

    Cons

    The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Outstanding software solution for entrepreneurs!

    Reviewed a month ago

    Outstanding!

    Pros

    Saves me money and saves me having to hire staff! So much AUTOMATION!

    Cons

    Nothing! I love it all and would recommend it to others!

    Vendor response

    Eric, thank you for the amazing testimonial! We are honored to have you on our corner.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Too many issues

    Reviewed 3 years ago

    We were very excited to get started with a package that is seemed like it would be a powerful tool to reduce our office work. It has reduced our office work but I am not sure that it has done so more than another service would have. SA required us to modify the way we interact with our clients because of errors in the SA database. Every communication we send from SA has to be tested 2-3 times. For...

    Pros

    There are lots of intended features. The vision for the software includes the ability to do many powerful things. Automations is a great way to reduce the burden on office staff.

    Cons

    There are too many problems. We have reported literally hundreds of issues that are still not resolved. The customer service staff make a ticket but nothing ever gets fixed. On a daily basis we have dozens of things we have to check because SA does not consistently record information correctly or consistently records it incorrectly. There does not seem to be a quality control team at SA. Recently they attempted to have very hyped up live broadcast about some new features being released and even that failed to work correctly. I just found it humorous that SA consistently fails at ensuring a quality experience for their users and this proved my point.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Quite a Learning Curve, but an All-in-one Solution?

    Reviewed 4 months ago

    Service Autopilot (SA) is the hub of the entire business as it contains all lead, client, and employee information.  All the business’ services are scheduled and dispatched through Service Autopilot.  The technicians use the SA app to receive their jobs notes and punch in and out of their jobs.  Cleaning estimates and invoices are distributed through SA.  We use the reporting feature to pay Sales Tax and keep our eye on Key Performance Indicators.  SA is our Customer Relationship Management tool used for email marketing and chat messaging.  We also use automations in Service Autopilot to send reminders before cleanings, after-job quality surveys, and client onboarding emails. 

    Pros

    Service Autopilot is the hub of the entire business as it contains all lead, client, and employee information.  The automations are a huge step up for productivity and ease of systems.

    Cons

    Service Autopilot is not easy to use or set up. It is less intimidating if you are the kind of person that likes to jump into a new software and just poke around. There are so many aspects that even once you know the basics, there is always something to tweak in the workflow. Unfortunately, after SA was purchased by Clearent (a credit card merchant) a couple of years ago, the customer service and general functioning has gone downhill. There are often slow days (everything slow to load) while working in the software that make it unusable for a period of time. They also have a closed API and so don't integrate with other programs. There is a version 3 in the works for a couple of years now (always beta, not complete), but it seems less intuitive and worse laid out than version 2.

    Service Autopilot FAQs and common questions

    Q. What type of pricing plans does Service Autopilot offer?

    Service Autopilot has the following pricing plans:
    Starting from: $47.00/month
    Pricing model: Subscription


    Q. Who are the typical users of Service Autopilot?

    Service Autopilot has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Service Autopilot support?

    Service Autopilot supports the following languages:
    English, Spanish


    Q. Does Service Autopilot support mobile devices?

    Service Autopilot supports the following devices:
    Android, iPad, iPhone


    Q. Does Service Autopilot offer an API?

    No, Service Autopilot does not have an API available.


    Q. What other apps does Service Autopilot integrate with?

    Service Autopilot integrates with the following applications:
    Authorize.Net, QuickBooks Online Advanced, Quickbooks Online


    Q. What level of support does Service Autopilot offer?

    Service Autopilot offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

    Common Service Autopilot comparisons

    Service Autopilot logo
    WorkWave Service logo
    Service AutopilotvsWorkWave Service
    Service Autopilot logo
    Launch27 logo
    Service AutopilotvsLaunch27
    Service Autopilot logo
    ZenMaid logo
    Service AutopilotvsZenMaid
    Service Autopilot logo
    Aspire logo
    Service AutopilotvsAspire
    Service Autopilot logo
    Service Fusion logo
    Service AutopilotvsService Fusion
    Service Autopilot logo
    Jobber logo
    Service AutopilotvsJobber

    Related categories