App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Kickserv vs Service Fusion Comparison

Add to Compare

Compare similar apps

Housecall Pro logo

Housecall Pro

4.7

Jobber logo

Jobber

4.5

FieldEdge logo

FieldEdge

4.2

ServiceTitan logo

ServiceTitan

4.4

BuildOps logo

BuildOps

4.6

FieldAware logo

FieldAware

3.3

Good recommendations?

Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Category Leaders

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

59

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

195

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

374

5

4

3

2

1

221

115

24

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.3

244

5

4

3

2

1

140

70

13

9

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.

Pros

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
We like the software, it does what we need it to do and has improved over the years we have used it.

Cons

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
Another Broken Software With Crappy Back-End Support.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features153
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In/Out
  • Color Codes/Icons
  • Commenting/Notes
  • Commercial Moves
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • File Storage
  • Financial Management
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Moving Companies
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • Image Capture
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Local Moves
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Messaging
  • Military/GSA Moves
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Price and Cost Calculations
  • Project Management
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Receipt Management
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features118
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In/Out
  • Color Codes/Icons
  • Commenting/Notes
  • Commercial Moves
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • File Storage
  • Financial Management
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Moving Companies
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • Image Capture
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Local Moves
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Messaging
  • Military/GSA Moves
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Price and Cost Calculations
  • Project Management
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Receipt Management
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations14
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

ZM
AvatarImg

Zachary M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Review

Reviewed 9 months ago

So far it is working very well for what we do on a daily basis.

Pros

Mobile app for techs while in the field.

Cons

Image upload with bad service is slow but that’s only with bad service.

Vendor response

Hi Zachary, thank you for leaving us a review. Please reach out to us if you need any assistance. We are always happy to help!

BS
AvatarImg

Billy S.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Great service

Reviewed 5 years ago
Pros

Easy to use. Can use on a smart phone

Cons

Can't just take service location off

Vendor response

Thank you so much for your kind words, Billy. We really appreciate you taking the time out to share your experience with us.

BB
AvatarImg

Brad B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Best decision

Reviewed 11 years ago

I absolutely love Kickserv! Extremely easy to use and super efficient. I don't know how I ran my business before. Now my customers can pay with any major credit card through the online invoice I send them. I recommend them to every business owner I know.

Pros

Customer Service Efficiency Easy to learn

Cons

None so far!

IS
AvatarImg

Ian S.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

trident

Reviewed 2 years ago
Pros

good software i use it every day me and my team enjoy it

Cons

can be hard to navigate but the customer service is great

Vendor response

Hello Ian, We appreciate you taking time to leave us this 10 out of 10 review! That is awesome! I am glad to hear that you and your team are enjoying our software. If there is anything that we can do to help with the navigation of our software feel free to reach out to us. Thank you again for taking the time to leave us a review for being a part of the Kickserv family!

R
AvatarImg

Regina

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Great Customer Service & Support

Reviewed 11 years ago

Kickserv has changed the way we do business. Our technicians are more productive and more organized thanks to Kickserv (ServiceSideKick). No more rifling through the file cabinets when a customer calls with a question about their past work; it's all in one place. The customer service and support that Kickserv has is terrific!

Pros

Great price! Awesome Service! Easy to learn and use.

Cons

Having to use an external signature app.

VG
AvatarImg

Vonnie G.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Awesome product!! 10!!

Reviewed 9 months ago

I own a contracting business and it is perfect for my business.

Pros

I like the ease of use as well as the customer service.

Cons

I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.

Vendor response

Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything.

SL
AvatarImg

Sean L.

Information Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

2022 Kickserv year in review

Reviewed 2 years ago

Kickserv has kicked butt. It does almost everything we need. It is easy to use so even new hires are up and running with minimal instruction with regards to the app. The customer service is some of the best I have experienced.

Pros

The ease of use for everyone from administration to the in-the-field techs. And the customer support is simply awesome. I have yet to have a question that was not answered quickly and correctly.

Cons

I wish there was a way for us to track specific product history with regards to sales/service.

AvatarImg
AvatarImg

Carrie S.

Utilities, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Kickserv is very user friendly and does exactly what our company needs

Reviewed 6 years ago

Ease of Scheduling, Custom reports, billing is a breeze and posting payments is easy.

Pros

Scheduling is a breeze, I can look back and see the history of who went to what job. The reports help us look at the past few years to see if there's a pattern for busy times of year.

Cons

I honestly don't have any complaints - Its a big upgrade from Service Sidekick - I highly recommend this program.

Vendor response

Thank you so much for your kind words, Carrie. We really appreciate you taking the time out to share your experience with us.

AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Poor customer service

Reviewed 7 years ago
Pros

Good for small business operation 1 to 2 people max.

Cons

Very poor customer service - Not practical Delay in receiving updates Poor automation Overpriced compare to other similar apps

BM
AvatarImg

Bev M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kickserv logo

Kickserv

Kickserv Review

Reviewed 9 years ago
Pros

It allows our customer service department to easily access all customer information easily.

Cons

It requires a lot of training, and we were told that a mapping program was forthcoming. We are still very much in need of it.

KK
AvatarImg

Kristin K.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Owner

Reviewed 3 years ago

Very good. Kickserv has made this software work well for our mobile swim school. Awesome that it syncs with QB

Pros

Customer service. Every time we have any issue they resolve immediately and professionally.

Cons

Not being able to customize certain settings to adapt to a fitness based business

Vendor response

We really appreciate your feedback and you taking the time out of your day to share your experience with Kickserv, Kristin. Thank you very much.

SA
AvatarImg

SCOTT A.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kickserv logo

Kickserv

For the most part the software is great to use, just which it was more flexible.

Reviewed 7 years ago

it make schduling for service very easy.

Pros

It is great for scheduling, and changing schedule, also very good for invoicing and invoicing information,

Cons

There are times I wish it was more flexible, like changing a job type from repair to estimate, I also wish it would transfer information from Kick Serv to Quick Books

MM
AvatarImg

Michele M.

Legal Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Kickserv logo

Kickserv

Kickserv - Bang for your Buck

Reviewed 2 years ago
Pros

Product is easy to use, customer service is impeccable, synchs easily with QuickBooks Online

Cons

We could use better scheduling tools/reports

AB
AvatarImg

Angela B.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Hate this new layout. It is very confusing and seems to take too many steps.

Reviewed 7 years ago
Pros

You can use with cell phones and desk top computers .

Cons

Does not work correctly most of the time, confusing to use with too many steps to set up service calls. Customer service has improved but still is bad and if we didn't have so many years of data involved in this software we would consider switching to another program

JM
AvatarImg

Jesse M.

Construction, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Kickserv

Reviewed 3 years ago
Pros

I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone.

Cons

The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks.

Vendor response

Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly support@kickserv.com or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly Pete@kickserv.com. Again, thank you for your review.

LF
AvatarImg

Lori F.

Facilities Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

needed help with getting kickserv set up on new computer, received step by step insturctions!

Reviewed 7 years ago

saved so much time

Pros

Pretty user friendly and it syncs with Quickbooks desktop. Customer service is awesome too! Like the calendar

Cons

Wish that email addresses were easier to enter when emailing an invoice. Also wish there were more formats for the receivables reports.

Vendor response

Thank you for the positive review. We are happy that your experience with Kickserv is supporting you and your business. We are passing your feature requests onto our Product manager.

GA
AvatarImg

Gerald A.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Great easy App and Software Program

Reviewed 6 years ago

Job frequency is automated

Pros

Easy to use. Price. Very modern looking. Customer service. Can set up jobs daily, weekly, monthly etc.

Cons

On the app you can't scrow down after 1-2pm jobs. Sometimes you delete one job and somehow it will delete your entire job history.

AvatarImg
AvatarImg

Yvonne G.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

The Best Value for the Money

Reviewed 2 years ago

Wonderful experience for over 11 years

Pros

The best feature of this product is the customer service. The ease of use and the product.

Cons

Some limitations on reports. But always found work around

LS
AvatarImg

Lawreen S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Great - easy to use

Reviewed 6 years ago
Pros

Able to schedule jobs and access data anywhere - This is allowing us to service our clients quicker

Cons

Would like to be able to assign a crew to a work order - even thou they are not set up to receive data info.

Vendor response

Thank you for the great review. Yes, once you figure out how you can run your business remote from just about anywhere your life changes (and so does your business). We should discuss in our support line this comment about scheduling crews that don't receive email or texts. I feel we do have a solution for that.

SP
AvatarImg

Scott P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Business boost

Reviewed 7 years ago

KickServ has given my service based company a major boost. Everyone at KickServ is great to deal with. Great product I recommend it to everyone of my service based friends.

Pros

No pros were added to this review

Cons

No cons were added to this review

AF
AvatarImg

Andrew F.

Computer Hardware, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kickserv logo

Kickserv

Good overall. Missing some shortcuts and features.

Reviewed 7 years ago
Pros

Easy to use. Lots of features. Good customer service. Always improving. Survey requires a minimum comment length.

Cons

Errors are not easy to determine reasons for. Would prefer a great, big "You screwed up and here's how". Survey requires a minimum comment length.

PC
AvatarImg

Phyllis C.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kickserv logo

Kickserv

We've used this Kickserv for years! It's a good, solid program that is continually being upgraded.

Reviewed 7 years ago

Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$.

Pros

Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

Cons

It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

JP
AvatarImg

Joseph P.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kickserv logo

Kickserv

Very very very Professional!

Reviewed 7 years ago
Pros

The Sync functions with google calendar, text messages, email reminders, maps and auto populate functions inside the app. Syncs with quickbooks and credit card processing, makes things very simple.

Cons

Thy have a feature to add pictures but the load time is extremely slow so I use another service provider for that function.

AvatarImg
AvatarImg

Ted S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Excellent functionality and ease of use

Reviewed 6 years ago

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

Pros

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

Cons

There are no issues or downside for my company.

Vendor response

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

MR
AvatarImg

Micalyn R.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kickserv logo

Kickserv

Outstanding service

Reviewed 9 years ago
Pros

The things that I like the most about kickserv software it is easy to use and customer service is outstanding.

Cons

The only thing I would change is the ability to see where all of my staff is scheduled on one screen