MasterControl Quality Excellence vs Qooling

KAWAK

Qualio

Isolocity

kawak is a business management and document control solution that helps businesses manage audits, equipment, risks, human talent, and more from a centralized platform. It allows staff members to utilize the built-in customer service module to set up PQRS

Qualio provides cloud-based quality management software designed specifically for life science companies. The platform offers comprehensive eQMS functionality including document control, training management, risk assessment, audit preparation, and CAPA handling. Designed with user experience in mind, Qualio helps organizations maintain FDA, ISO, and GxP compliance while connecting quality systems to broader business operations.

Isolocity is a quality management software designed to help businesses in all industries maintain compliance, drive quality management and administrative operations. Key features include internal audits, document management, quality events, training, equipment, risk management, etc. 

The MasterControl Quality Management System (QMS), called "MasterControl Quality Excellence", enables companies to eliminate their paper-based quality processes, while increasing their efficiency in compliance.

Document Management

Electronic Signature

Training Management

Corrective and Preventive Actions (CAPA)

Risk Management

Complaint Management

Quality Control

Change Management

Task Management

Incident Management

Defect Tracking

By industry, MasterControl Quality Excellence reviewers are most commonly professionals in pharmaceuticals (34%). The most frequent use case cited by reviewers is document management (70%).

Users and use cases

MasterControl Quality Excellence is a document management tool with key features that include document storage, electronic signature, version control, access controls, and corrective and preventive actions (CAPA), and more.

MasterControl Quality Excellence

Web-based

Android

iPhone

iPad

Basic

Standard

Complete

Senior Manager of Quality Systems

Overall, the system has many bells and whistles: Enhanced Search, which includes a full text search, linking to related documents, custom approval workflows, and control of which users can view, create, revise and approve documents.

Qa specialist

This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization.

Sr QA Specialist

Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited.

Sr Document Control Specialist

MasterControl offers a perfect range of modules that focus on the quality compliance needs for our company including document management, learning management, change control and supplier management.

QA Specialist

MasterControl Qx excels at digitalizing quality processes, reducing reliance on paper, and helping organizations remain in compliance with regulatory standards

eQMS Coordinator

Document management - being able to configure Qx workflows so that the documents can automatically be routed to correct departments for approval

Sr. Manager, SQA

The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it.

IT QMS Software Administrator

The performance on "on prem" version, pdf publishing time and constant issues with pdf not beeing generated, issues with custom forms created by MC.

QA Compliance Specialist

You can assign custom fields to further organize the infocards, and find time to search for what you need.

IT Senior Application Specialist

What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams.

Quality Engineer

Features like interconnectivity between modules and a few extra navigation steps make the documents side a bit of a learning curve.

Sr. Director, Quality Assurance

AQEM is a huge step forward in a fit-for-purpose eQMS and having Insights as a real-time data analytics tool is a great addition.

Manager of Post Market Complaints

I know it has a lot of potentials but the way the complaint module is built limits a fast growing group like mine to properly manage our complaints.

Reliable system that keeps our company in a validated quality state and allows easily accessibility to data quickly

Associate director of quality

As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year.

Quality Compliance

MasterControl enables quality professionals the ability to do information technology initiatives with minimal support from information technology / systems

Manager, QA

The adapt platform has code updates quite often which seems to impact our systems with the introduction of bugs and defects on a regular basis.

Director, Quality Systems

In some areas, improvements are needed such as advanced QEM task list and mastercontrol task list combined into one.

Molecular Laboratory Technologist, Quality Specialist

The Qx Solution for MasterControl was very helpful by providing very extensive tips and tricks from a SysAdmin standpoint.

With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely.

Sr Dir Quality Affairs

I love the integration/navigation of the tool and the connection between docs and training - auto creating courses!

Quality Lead, Corporate Quality

Risk module not publishing PDF to be shared with stakeholders, Audit module looks outdated where the similar products in the market have better interface.

Associate Quality Manager

The creating, collaborating and routing documents are very straight forward and when there are issues, it is very easy to submit tickets and get answers with a quick turn around.

Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations.

Sr. Training Associate

Sometimes there are times where the form or QE is stuck and as the sys admin, we have to troubleshoot where or how to progress it forward.

Document Control.

As someone working in document control and compliance, I’m looking forward to seeing how MasterControl Quality Excellence can help establish a strong foundation for our quality system.

There are many modules we have yet to dive into deeper to really get a full value for what our package offers, but it is great to learn slowly what we are missing out on, since what we currently use is great!

Manufacturing Data Analyst

I am especially interested in our paper records in my work and master control helps keep them in one place.

Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support.

The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability.

Global eQMS Administrator

The configuration options that are available make it easy for a sysadmin to customize based on company needs.

Director

The ability to capture multiple quality modules in a single solution.

Jr MasterControl Sys Admin

Some of the pain points are the cost of licensing, not having the ability for multiple collaborators to edit the same document simultaneously, and search functionality being tough for users who aren't as familiar with document numbers/names.

Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams.

Quality Manager

It can sometimes be a lot of bureaucratic overhead to get through all of the form sign off and moving through each step.

Sr. Quality Engineer

AQEM is still rough around the edges, and there are multiple aspects that can be improved with regards to the UX and UI.

QMS Systems supervisor

It can feel unintuitive sometimes and somewhat rigid. If there’s a minor change or feature request, it is cumbersome to get a change implemented.

How training requirements are configured and managed along with the limitations of gating and prerequisites.

Supervisor Quality Systems

It’s a work in progress and can sometime have some glitches, this is normal in my opinion. When this does occur we escalate to support and they are helpful to find a resolution.

Director of IT

Once configured, MasterControl Qx runs smoothly and ensures we meet regulatory requirements with confidence.

EQMS Sysadmin

In many ways it’s not a true enterprise solution .. extra steps to segregate op cos and some modules you can’t

Project Manager

AQEM still is very limited in functionality and features, which is almost impossible to build the forms/workflows that work for my company.

Training coordinators need to use outside tools and resources to track training assignments.

Quality

Master control offers a comprehensive solution for all of your quality compliance needs.

Despite the cons, MasterControl is essential for our document and quality event management.

Documentation Specialist II

Do not like the fact that after implementation we cannot back date and printing documents is not easy.

Science and regulatory Quality Manager

All quality system modules under one banner makes everything simplier and more cost effective.a one stop shop for everything QMS

However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing.

The frequency of the defects in AQEM specifically question the validity of the sys validation.

The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable.

User Interface

Compliance and Validation

Form Customization

Integrations

Bugs and Issues

Users report that MasterControl Quality Excellence streamlines document management by automating workflows, versioning, and approvals, which they find valuable for maintaining compliance and efficiency. Reviewers indicate that the system’s organization tools, such as vaults and info cards, make it easy to categorize, locate, and control documents throughout their lifecycle. They say MasterControl Quality Excellence’s document management aspect supports collaboration, regulatory traceability, and reduces the risk of lost or misplaced documents. Of the 65 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Management, 94% rated this feature as important or highly important.

Training and Learning Curve

Ease of Use

Document Approval

Training and Document Management

Frequent bugs disrupt workflow

International QA System Administrator

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

Lead IT for Quality Systems

We have experienced issues and unfortunately some that have been repeated causing the business to loss confidence in the platform and the control / verification of updates.

77% of reviewers feel negative about bugs and issues in MasterControl. Some users report encountering frequent defects in key modules, which disrupt daily operations and reduce confidence in the platform. Reviewers mention that unresolved bugs and incomplete configurations can hinder full use of functionalities and create risks for data integrity. They find that technical support sometimes struggles to address recurring problems promptly, leading to frustration. Users say these issues make it difficult to maintain smooth workflows, especially in regulated industries where reliability and traceability are essential.

Complex and unintuitive navigation

Quality Assurance Officer

It's hard to navigate to items that you want to view such as training history, past exam results, document history.

Manufacturing Process Engineer

Getting to the point of navigating through documents can be a little confusing.-Buttons on upper left-hand side of screen provide little direction towards where they navigate the user to.

52% of reviewers feel negative about MasterControl’s user interface. Some users find the navigation confusing, with too many tabs and a lack of intuitive organization, making it challenging to locate documents or complete tasks efficiently. Reviewers indicate that reporting tools and forms are clunky and not easily customizable, which complicates data extraction and user adoption. They say that new users, in particular, face a steep learning curve, and that the interface can feel outdated and cumbersome, requiring additional training to use effectively.

Streamlined regulatory compliance

Quality Assurance Manager

Easy to validate and great for compliance

Training Compliance Specialist

It allows us to maintain compliance via the pre-validated software.  

96% of reviewers feel positive about MasterControl’s compliance and validation capabilities. Users report that the system simplifies meeting regulatory requirements through pre-validated software and automation, reducing manual work and ensuring data integrity. They appreciate having a centralized platform that supports industry standards like ISO 13485 and FDA compliance, which helps them prepare for audits and regulatory inspections. Reviewers indicate that features such as electronic signatures and out-of-the-box compliance tools make it easier to maintain control and confidence in regulated environments, contributing to improved business efficiency and regulatory readiness.

Integrated quality management tools

QA Manager

It helped to get our quality to a higher level

I love that MasterControl works toward being a one stop shop for everything quality.

91% of reviewers feel positive about MasterControl’s quality management features. Some users report that the platform brings together various quality processes, such as complaint management and change control, into a single, accessible system. Reviewers appreciate the ability to standardize quality practices globally and value the ease of managing documents and tracking quality events. They find the system adaptable for different industries and company sizes, and note that ongoing improvements and remote accessibility further support their quality objectives. Users say these features help them maintain high standards and streamline their quality operations.

Responsive customer support team

Assistant Director of PI & Regulatory Compliance

The support team has been incredible in both my transition, as well as our transition from 2018.3-2023.3.

IT Analyst

I have been working with MasterControl since 2/2011, v9.3.  I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help.  

89% of reviewers feel positive about MasterControl’s customer support. Reviewers indicate that the support team is proactive, responsive, and dedicated to resolving issues quickly. Some users say they receive clear guidance during implementation and ongoing use, and value the availability of live support for troubleshooting. They mention that customer feedback is taken seriously, with enhancements often based on user suggestions. Users appreciate the consistent assistance provided during transitions and upgrades, and many feel that the quality of support contributes to their confidence in using the platform for critical business operations.

Small Business

Large Enterprises

Mid-size Business

MasterControl

MasterControl is a quality management software (QMS) solution widely used in the life sciences industry, supporting compliance and efficiency for companies of all sizes. The platform provides integrated tools for managing audits, training, documents, and quality events, enhanced by data analytics and artificial intelligence (AI) capabilities. It is designed to help organizations streamline decision-making, accelerate product development, and maintain regulatory compliance.

Highly flexible intuitive online Safety management platform.

Inspection Management

Incident Reporting

Audit Management

Proprietary

Qooling

Light

Starter

Advanced

QHSE Manager

It brough a huge, positive impact and input on our integrated QMS.

It is a very versatile, fast, flexible and user friendly application.

QHSE coordinator 

With Qooling do you have the possibility  to built customized  forms with fits to your organisation/company without tehcnical IT support

The Qooling platform gives our company the freedom to facilitate BU's in their specific (Quality) Management requirements while maintaining a common and joint norm-based company back-bone.

The automatic mail about time limits for actions cannot be adjusted or set up.

Quality Assurance Specialist

The Qooling support in getting all modules configured to our needs was excellent, from problem solving to training, from examples to hands on importing of data...

Finance And Quality Manager

QHSSA advisor

When qooling is set up, it gives immediately clear what qhse work that needs to be done and when it needs to be done.

The audit trail is not 100%, not all modules record new entries.

QHSE manager

The integration with our business, the integration of all features , makes it easy to use , reminders on all levels

By implementing Qooling in our work flows we have more insight and more control.

HR Officer

We started working easier, because you can store a lot of documents in the system.

QA/QC supervisor hydraulics - Levvel

Least of all is that you really need to set up the flow in Qooling before you start because once you're on the road it is not so easy for the Qooling programmers to change specific sequences.

Management Assistente

It's a complete overview of all of your quality management.

Owner / Managing Director

Having initially tried Qooling I found the system relatively easy to use, the lay out of the platform was very clear and precise, the uploading and traceability of documents was excellent, amongst other items which is all backed up with exceptional customer service.

SSHEQ employe

Advantage that you can see if you change something in a document, that there may be lectures that also need changes.

Manager Operations

The most positive thing for me as an administrator is that it's very easy to make changes to procedures, forms and documents to keep the system up to date.

The program  WYSIWYG , very easy to use and great help from Qooling staff

I have been looking for a QMS system for some time and one that could manage all my business requirements.

I also really like the monitoring process by approvers and revision numbers.

MasterControl Quality Excellence vs Qooling Comparison (2026)

MasterControl Quality Excellence

Qooling

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives