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MasterControl Quality Excellence Pricing, Features, Reviews and Alternatives

MasterControl Quality Excellence product overview

What is MasterControl Quality Excellence?

MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.

Key benefits of using MasterControl Quality Excellence

  • MasterControl enables users to streamline and automate task assignment/routing, scheduling, escalation, tracking, follow-up, review, and approval of all documents-based processes.

  • The MasterControl CAPA system tracks incidents and guides quality teams through CAPA implementation.

  • Customizable reports provide users with real-time status reports of the entire quality system, including change control tasks.

  • MasterControl streamlines complaint-handling with a simple, three-stop process in a pre-configured, multi-page form.

  • MasterControl facilitates electronic submissions of FDA applications, and provides assembling control and documentation tracking.

  • MasterControl was the world's first Quality Management System to become CFR 21 Certified. We also offer solutions for FDA, ISO, and Non-regulated/Non-compliance.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Webinars
    Documentation
    In Person
    Live Online

    MasterControl Quality Excellence pricing information

    Value for money

    4.1

    /5

    94

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MasterControl Quality Excellence features

    Functionality

    4.1

    /5

    94

    Total features

    85

    11 categories

    Most valued features by users

    Alerts/Notifications
    Reporting & Statistics
    Reporting/Analytics
    Customizable Reports
    Data Import/Export
    Document Management
    Real Time Data
    Activity Tracking

    Functionality contenders

    MasterControl Quality Excellence users reviews

    Overall Rating

    4.5

    /5

    94

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.24/10
    Rating distribution

    5

    4

    3

    2

    1

    52

    35

    7

    0

    0

    Pros
    It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
    The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
    The best part is the ease of integration for the different modules and the easy workflow plan.
    Cons
    Because of this struggle I have been creating reports in Power BI.
    When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.
    A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.

    Overall rating contenders

    Overall Rating

    Implementation of Doc and Training

    Reviewed a year ago

    Transcript

    Deanna V.: I'm Deanna. I'm a quality system program manager. With the implementation of the MasterControl...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    MasterControl Quality Management system

    Reviewed 3 years ago

    MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

    Pros

    This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

    Cons

    The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Implementation of Doc and Training

    Reviewed 2 years ago

    We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

    Pros

    1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

    Cons

    didn't set up data card structure as best that we could.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    Middle-of-the-road quality system

    Reviewed 6 months ago
    Pros

    - Often includes impressive enhancements to the system between version updates - Useful knowledge base that can be leveraged for troubleshooting defects or common issues - Excellent document control - Ability to implement Enterprise Business Units is useful for managing more than one business unit in the system

    Cons

    - Navigation can be challenging for end-users with both limited or expansive access and rights to the system - Lack of GUI customization - Occasional defects have caused quality issues - jReports isn't completely user friendly therefore incorrect usage can slow down the system - On-demand self-led library is not free which contains excellent resources that can be leveraged for end-user education and/or troubleshooting purposes

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    System Integration

    Reviewed 2 years ago

    We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.

    Pros

    We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

    Cons

    Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Quality Changes Everything

    Reviewed 2 years ago

    We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.

    Pros

    The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

    Cons

    There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

    MasterControl Quality Excellence FAQs and common questions

    Q. What type of pricing plans does MasterControl Quality Excellence offer?

    MasterControl Quality Excellence has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of MasterControl Quality Excellence?

    MasterControl Quality Excellence has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does MasterControl Quality Excellence support?

    MasterControl Quality Excellence supports the following languages:
    English


    Q. Does MasterControl Quality Excellence support mobile devices?

    MasterControl Quality Excellence supports the following devices:
    Android, iPad, iPhone


    Q. Does MasterControl Quality Excellence offer an API?

    No, MasterControl Quality Excellence does not have an API available.


    Q. What other apps does MasterControl Quality Excellence integrate with?

    MasterControl Quality Excellence integrates with the following applications:
    Microsoft PowerPoint, Microsoft Word, Microsoft Excel


    Q. What level of support does MasterControl Quality Excellence offer?

    MasterControl Quality Excellence offers the following support options:
    Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

    Common MasterControl Quality Excellence comparisons

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