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MasterControl Quality Excellence
5
297
4
206
3
35
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Quality Management—Simplified with Life Sciences-Specialized
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MasterControl Quality Excellence - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
MasterControl Quality Excellence overview

Based on 540 verified user reviews
What is MasterControl Quality Excellence?
MasterControl Quality Excellence is a document management solution with key features that include document storage, electronic signature, version control, access controls/permissions, and corrective and preventive actions (CAPA), and more.
Who uses MasterControl Quality Excellence?
By industry, MasterControl Quality Excellence reviewers are most commonly professionals in pharmaceuticals (33%). The most frequent use case cited by reviewers is quality management (72%).
Starting price
per year
Pros & Cons
Compliance and Validation
Integrations
Ease of Use
Form Customization
Bugs and Issues
Complex and non-intuitive navigation
MasterControl Quality Excellence’s user interface
MasterControl Quality Excellence reviews
Overall rating
4.5
/5
540
Positive reviews
68
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.68/10
5
4
3
2
1
297
206
35
2
0

Simone B.
Quality compliance specialist

Simone B.
Quality compliance specialist
Megin A.
Qa specialist
Johana A.
Jr MasterControl Sys Admin
Michal M.
IT QMS Software Administrator
Laura D.
Manager, QA
Who uses MasterControl Quality Excellence?
Based on 540 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
MasterControl Quality Excellence's key features
GetApp's analysis of 118 verified user reviews collected between January 2022 and June 2024 identifies MasterControl Quality Excellence's most critical features and summarizes user sentiment about those features.
Reviewers appreciate MasterControl Quality Excellence's document storage capabilities, highlighting its compliance with 21 CFR Part 11 and ISO 13485. They find it easy to retrieve any document version, which is important for audits and regulatory requirements. Users report that the system simplifies organization with custom fields and taxonomy folders, making documents easily accessible. They also value the secure cloud storage and the ability to manage the entire document lifecycle, ensuring traceability and compliance. Of the 56 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Storage, 100% rated this feature as important or highly important.
Reviewers indicate that MasterControl Quality Excellence's electronic signature feature ensures compliance with 21 CFR Part 11 and EU Annexes. They find it user-friendly and appreciate the audit trail it provides, which enhances traceability and accountability. Users report that it speeds up the approval process and reduces administrative work. They also value the ability to sign documents remotely, which supports efficient workflows and regulatory compliance. Of the 41 MasterControl Quality Excellence users who gave detailed accounts of their use of Electronic Signature, 98% rated this feature as important or highly important.
Users report that MasterControl Quality Excellence's archiving and retention capabilities help maintain compliance with ISO 13485 and FDA regulations. They appreciate the customizable archiving options and the ease of retrieving historical documents. Reviewers indicate that the system allows for setting future expiration dates and defining document lifecycles, which supports regulatory compliance and efficient document management. They also value the ability to keep archived documents accessible yet hidden when necessary. Of the 27 MasterControl Quality Excellence users who gave detailed accounts of their use of Archiving & Retention, 96% rated this feature as important or highly important.
Reviewers highlight MasterControl Quality Excellence's version control capabilities, noting its flexibility in tracking and recalling document versions and revisions. They appreciate the controlled release process, which ensures only the most up-to-date documents are used. Users report that this capability is critical for regulated environments, as it maintains compliance and prevents the use of outdated documents. They also value the automatic versioning and detailed audit trails. Of the 24 MasterControl Quality Excellence users who gave detailed accounts of their use of Version Control, 96% rated this feature as important or highly important.
Users report that MasterControl Quality Excellence's document management capabilities are essential for maintaining compliance and streamlining workflows. They appreciate the automated workflows, vaults, and lifecycles, which make document management more efficient. Reviewers indicate that the system supports collaboration across departments and ensures that current document versions are easily accessible. They also value the ability to customize access permissions and the integration with training modules. Of the 67 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Management, 96% rated this feature as important or highly important.
Johana A.
Jr MasterControl Sys Admin
Patricia C.
Associate Quality Manager
Samuel S.
QA Compliance Specialist
Jessica W.
Document Admin
Reviewers find MasterControl Quality Excellence's access controls and permissions capabilities valuable for regulatory compliance. They appreciate the ability to customize access based on roles and job functions, ensuring that only authorized users can access specific documents. Users report that the system is easy to configure and maintain, though some note the complexity of managing numerous roles and permissions. They also highlight the importance of data security and the ability to control document access effectively. Of the 54 MasterControl Quality Excellence users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.
All MasterControl Quality Excellence features
Features rating:
MasterControl Quality Excellence alternatives
MasterControl Quality Excellence pricing
Pricing plans
Pricing details:
User opinions about MasterControl Quality Excellence price and value
Value for money rating:
To see what individual users think of MasterControl Quality Excellence's price and value, check out the review snippets below.

Simone B.
Quality compliance specialist

Simone B.
Quality compliance specialist
MasterControl Quality Excellence integrations (13)
Integrations rated by users
We looked at 540 user reviews to identify which products are mentioned as MasterControl Quality Excellence integrations and how users feel about them.
Integration rating: 4.0 (18)
“for template generation”
Brooke R.
Paralegal
Integration rating: 4.4 (11)
Integration rating: 3.7 (4)
Integration rating: 3.5 (4)
Integration rating: 3.5 (4)
“Single view of the customer.”
Robert R.
Principle Product Manager
Integration rating: 4.3 (3)
MasterControl Quality Excellence customer support
What do users say about MasterControl Quality Excellence customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of MasterControl Quality Excellence customer support.
A significant portion of users highlight the support team's responsiveness and effectiveness in resolving issues quickly.
Multiple users appreciate always having a live person to speak to and finding support easy to reach when needed.
A number of users mention the support team's helpfulness during implementation and ongoing system updates.
Widely noted by reviewers, customer support is knowledgeable, proactive, and values user feedback and suggestions.
Support options
Training options
To see what individual users say about MasterControl Quality Excellence's customer support, check out the review snippets below.
“The customer support team really tries to work with you to solve issues.”

Tamara P.
QA
“The support team has been incredible in both my transition, as well as our transition from 2018.3-2023.3.”
Meredith J.
Assistant Director of PI & Regulatory Compliance
“We found a lot of bugs and their customer service was lacking for the overall cost.”
Christina C.
QA
MasterControl Quality Excellence FAQs
MasterControl Quality Excellence has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is MasterControl Quality Excellence used for?
Quality Management—Simplified with Life Sciences-Specialized AI MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is, trusted by more than 1,300 pharmaceutical, biotech, and medical device companies worldwide — including the FDA itself. It is purpose-built to help pharmaceutical, biotech, and medical device companies of every size — from pre-revenue startups to global enterprises — comply with FDA 21 CFR Part 11, 21 CFR Part 210-211, QMSR, EU GMP Annex 11 and Annex 22, ISO 13485, GxP requirements while accelerating quality operations. The platform provides integrated tools for managing documents, change control, training, quality events (including CAPA), audits, and risk, enhanced by compliant AI and real-time analytics. Role-based document control with built-in audit trails ensures proper versioning and access permissions; as documents are updated, prior versions are automatically archived so only the current, approved version is ever accessible. Qx automates training management by assigning tasks to affected employees whenever a controlled document changes, with recurring training, completion reminders, and a training matrix that gives auditors instant visibility into workforce readiness. Organizations configure quality event processes to match their own workflows using Advanced Quality Event Management (AQEM), adapting best-practice templates or building custom, no-code workflows — including form-to-form launching that lets a CAPA be triggered directly from a deviation or audit finding. MasterControl's patented Validation Excellence Tool (VxT) and Validation on Demand (VoD) reduce computer system validation from months to minutes, aligned with FDA Computer Software Assurance (CSA) guidance. MasterControl Insights delivers dashboards and analytics that help quality, manufacturing, and regulatory teams across North America, Europe, and Asia-Pacific visualize trends and act before they become audit findings.
Q. Does MasterControl Quality Excellence support mobile devices?
MasterControl Quality Excellence supports the following devices:
Android, iPhone, iPad
Q. What level of support does MasterControl Quality Excellence offer?
MasterControl Quality Excellence offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, Chat
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