MasterControl Pricing, Features, Reviews & Comparison of Alternatives

MasterControl

Enterprise Quality Management

4.54/5 (13 reviews)

MasterControl overview

What is MasterControl?

MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.

The web-based solution helps organizations automate GxP processes, and link each stage in a product's development lifecycle with every department. Automated routing and escalation help ensure quick responses to inputs from departments such as engineering, regulatory, manufacturing, QA, sales and marketing.

MasterControl's eQMS helps automate and streamline document, change, and training control, as well as corrective/preventive action (CAPA), audits, customer complaints, and other quality and business processes. The solution helps users with automating task assignment, scheduling, tracking, escalation, follow-up and more.

Training management features include assignment automation and tasks monitoring, as well as the sequencing of training courses. MasterControl’s nonconformance features help identify, evaluate, review and handle nonconforming materials. Quality audit management helps track basic audit information and findings, and automates the scheduling of recurring audit-related activities. Users can streamline the complaint-handling process using a multi-page form that customers can access from virtually anywhere.
www.mastercontrol.com

Pricing

Starting from
$1000/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 3 other markets, Germany, Japan, United Kingdom

Supported languages

English
MasterControl screenshot: MasterControl's main menu and dashboard modulesMasterControl QMSMasterControl screenshot: Track and organize documents electronically and create foldersMasterControl screenshot: The module handles every type of document, regardless of the software used to create it MasterControl screenshot: Record important information in the module's Document InfoCard MasterControl screenshot: Efficient automated paths for complaintsMasterControl screenshot: A validated customer complaint can be used to launch issue review processes MasterControl screenshot: Simple drag-and-drop calendar for avoiding scheduling conflictsMasterControl screenshot: Within the supplier module, vendor lists are tracked and approved in a centrally connected location Demo: MasterControl Quality Management System (QMS) Overview

MasterControl reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.5
  4.2
  4.3
Tamara Sarafijanovic

Diligent and Reliable system

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: GetApp

Pros
I really like that it is so easy to use and that it is reliable. Getting audited a lot, it is important to have a system that is robust and takes care of all your documents. The support is a big component about why it is reliable. They are always available to troubleshoot in times of need

Cons
A lot of patches, but like any software that is normal. They do a great job in getting bugs fixed quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cody Kuntz

MasterControl Documents

Used daily for 2+ years
Reviewed 2019-10-06
Review Source: Capterra

I am responsible for all of the documentation for Quality Control for the company I work for. MasterControl works well for maintaining documentation, but the user interface could be greatly improved and simplified for new users.

Pros
It has a lot of functionality for creating, collaborating on, editing, and storing documents. The system works well for these purposes.

Cons
The user interface is often not intuitive. Button icons are sometimes used reused for very different purposes which causes confusion for new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Excellent control of documents ...

Used weekly for less than 6 months
Reviewed 2018-05-01
Review Source: Capterra

Pros
The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons
It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.

Rating breakdown

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Ease of use
Features
Customer support

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Anonymous

View from System Administrator

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: GetApp

Pros
The Documents and Training Module alone, have had such an immense impact in the reduction of the amount of paperwork and time spent on updating the documents and getting the training out is so worth the purchase of the system.

Cons
With growth there is always things that can and are improved on, I just wish it was more intuitive or upgrade training came with the actual upgrades and enhancements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great App

Used daily for 2+ years
Reviewed 2018-12-03
Review Source: GetApp

Pros
Makes everything easier and streamlines the process. Very easy to use. Allowed for us to but new processes in place and remove the paper processes. Support.

Cons
The LDAP Import tool, Java, and the reporting tool. I do not really have any other cons. This is a good application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MasterControl pricing

Starting from
$1000/month
Pricing options
Subscription
View Pricing Plans

Contact MasterControl for detailed pricing information.

MasterControl features

Activity Tracking
Auditing
Compliance Management
Customizable Reporting
Data Import/Export
Real Time Data
Real Time Reporting
Reporting & Statistics

API (630 other apps)
Activity Dashboard (518 other apps)
Audit Trail (293 other apps)
Automatic Notifications (489 other apps)
Billing & Invoicing (280 other apps)
Document Management (283 other apps)
Document Storage (295 other apps)
Inventory Management (390 other apps)
Inventory Tracking (311 other apps)
Monitoring (280 other apps)
Third Party Integration (386 other apps)
Workflow Management (384 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for MasterControl

Key features of MasterControl

  • Advanced reporting capabilities
  • Approval of all documents-based processes
  • Automate assignment and monitoring of training tasks
  • Automate scheduling, follow-up, tracking, escalation, review
  • Automate, streamline, and manage the audit process
  • Automated task assignment/routing
  • Best-practice
  • Change control
  • Corrective actions (CAPA)
  • Corrective and preventive action system
  • Customer complaints software
  • Customizable reports
  • Defect tracking
  • Document approval
  • Document control
  • Electronic submissions
  • Forms-based processes automation
  • Group sign-off
  • ISO standards management
  • Incident management
  • Nonconformance automation software
  • Priority levels
  • Quality audit management
  • Real-time status
  • Risk assessment and classification
  • Sequencing of training courses
  • Streamline the change control procedure
  • Templates
  • Tracking capabilities
  • Training management
View All Features

Benefits

MasterControl enables users to streamline and automate task assignment/routing, scheduling, escalation, tracking, follow-up, review, and approval of all documents-based processes.

The MasterControl CAPA system tracks incidents and guides quality teams through CAPA implementation.

Customizable reports provide users with real-time status reports of the entire quality system, including change control tasks.

MasterControl streamlines complaint-handling with a simple, three-stop process in a pre-configured, multi-page form.

MasterControl facilitates electronic submissions of FDA applications, and provides assembling control and documentation tracking.

MasterControl was the world's first Quality Management System to become CFR 21 Certified. We also offer solutions for FDA, ISO, and Non-regulated/Non-compliance.