MasterControl Quality Excellence Pricing, Features, Reviews & Alternatives

MasterControl Quality Excellence

Enterprise Quality Management

4.5/5 (84 reviews)

MasterControl Quality Excellence overview

What is MasterControl Quality Excellence?

MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.

The web-based solution helps organizations automate GxP processes, and link each stage in a product's development lifecycle with every department. Automated routing and escalation help ensure quick responses to inputs from departments such as engineering, regulatory, manufacturing, QA, sales and marketing.

MasterControl's eQMS helps automate and streamline document, change, and training control, as well as corrective/preventive action (CAPA), audits, customer complaints, and other quality and business processes. The solution helps users with automating task assignment, scheduling, tracking, escalation, follow-up and more.

Training management features include assignment automation and tasks monitoring, as well as the sequencing of training courses. MasterControl’s nonconformance features help identify, evaluate, review and handle nonconforming materials. Quality audit management helps track basic audit information and findings, and automates the scheduling of recurring audit-related activities. Users can streamline the complaint-handling process using a multi-page form that customers can access from virtually anywhere.
www.mastercontrol.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, Japan, Germany

Supported languages

English
MasterControl Quality Excellence screenshot: MasterControl's main menu and dashboard modulesMasterControl Quality Management System (QMS) DemoMasterControl Quality Excellence screenshot: Track and organize documents electronically and create foldersMasterControl Quality Excellence screenshot: The module handles every type of document, regardless of the software used to create itMasterControl Quality Excellence screenshot: Record important information in the module's Document InfoCardMasterControl Quality Excellence screenshot: Efficient automated paths for complaintsMasterControl Quality Excellence screenshot: A validated customer complaint can be used to launch issue review processesMasterControl Quality Excellence screenshot: Simple drag-and-drop calendar for avoiding scheduling conflictsMasterControl Quality Excellence screenshot: Within the supplier module, vendor lists are tracked and approved in a centrally connected locationMasterControl Quality Management System (QMS)

MasterControl Quality Excellence user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.1
  4.6
Joanne F.

MasterControl Quality Management system

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros
This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons
The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jon T.

System Integration

Used daily for 6-12 months
Reviewed 2020-07-09
Review Source: Capterra

We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.

Pros
We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

Cons
Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Clayton S.

Enough for any regulated industry

Used daily for 1-2 years
Reviewed 2021-03-31
Review Source: Capterra

MasterControl provided us everything we need for employee training. Use of paper records is not only impossible to control with a growing facility, it is a regulatory risk. The software is easy to use and definitely worth it. I can't speak to the report management side of it but I imagine it gets the job done as well based on what I have seen for training.

Pros
Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Cons
Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Susan E.

Most unintuitive software I've ever been forced to use

Used occasionally for 2+ years
Reviewed 2020-09-30
Review Source: Capterra

There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.

Pros
Umm... that's really hard to say. Pretty colors, I guess.

Cons
Navigation is difficult. "Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer. App stalls very often with back button. I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.

Response from MasterControl


We are sorry to hear that you were having trouble navigating the MasterControl product. We understand how important the user experience is, and work diligently to bring the best possible features to our latest product version. We would love to work with you directly to see how we can improve your MasterControl experience. If this is of interest to you, please contact us at support@mastercontrol.com

Rating breakdown

Ease of use
Features

Likelihood to recommend: 0/10

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Deanna V.

Implementation of Doc and Training

Used daily for 1-2 years
Reviewed 2020-12-18
Review Source: Capterra

We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

Pros
1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

Cons
didn't set up data card structure as best that we could.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MasterControl Quality Excellence pricing

Pricing options
Subscription
View Pricing Plans

Contact MasterControl for detailed pricing information.

MasterControl Quality Excellence features

Access Controls/Permissions
Alerts/Notifications
Audit Management
Audit Trail
Compliance Management
Customizable Reports
Data Import/Export
Document Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Status Tracking

API (869 other apps)
Activity Dashboard (837 other apps)
Billing & Invoicing (562 other apps)
Inventory Management (835 other apps)
Search/Filter (624 other apps)
Third Party Integrations (749 other apps)
Work Order Management (529 other apps)
Workflow Management (687 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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Videos and tutorials

Additional information for MasterControl Quality Excellence

Key features of MasterControl Quality Excellence

  • Advanced reporting capabilities
  • Approval of all documents-based processes
  • Automate assignment and monitoring of training tasks
  • Automate scheduling, follow-up, tracking, escalation, review
  • Automate, streamline, and manage the audit process
  • Automated task assignment/routing
  • Best-practice
  • Change control
  • Corrective actions (CAPA)
  • Corrective and preventive action system
  • Customer complaints software
  • Customizable reports
  • Defect tracking
  • Document approval
  • Document control
  • Electronic submissions
  • Forms-based processes automation
  • Group sign-off
  • ISO standards management
  • Incident management
  • Nonconformance automation software
  • Priority levels
  • Quality audit management
  • Real-time status
  • Risk assessment and classification
  • Sequencing of training courses
  • Streamline the change control procedure
  • Templates
  • Tracking capabilities
  • Training management
View All Features

Benefits

MasterControl enables users to streamline and automate task assignment/routing, scheduling, escalation, tracking, follow-up, review, and approval of all documents-based processes.

The MasterControl CAPA system tracks incidents and guides quality teams through CAPA implementation.

Customizable reports provide users with real-time status reports of the entire quality system, including change control tasks.

MasterControl streamlines complaint-handling with a simple, three-stop process in a pre-configured, multi-page form.

MasterControl facilitates electronic submissions of FDA applications, and provides assembling control and documentation tracking.

MasterControl was the world's first Quality Management System to become CFR 21 Certified. We also offer solutions for FDA, ISO, and Non-regulated/Non-compliance.