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OnTime 360 vs Tookan Comparison

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Overview

OnTime 360 is a cloud-based solution that helps freight brokers, carriers, dispatching service providers and couriers manage...

Tookan is a delivery management platform that helps businesses streamline dispatch operations and facilitate communication...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

129

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

37

5

4

3

2

1

18

12

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.2

74

5

4

3

2

1

46

15

4

1

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

The online portal has been a fabulous experience for my clients which encourages them to use it more often. Drivers found the transition extremely easy to adapt to.
The customer support is amazing!!! Learning the software can be challenging but, with their great support and training tools we've been able to run smoothly.
It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made.

Pros

Plus, the customer service is outstanding. Always ready to help resolve issues or answer questions.
Quick responses from the Tookan team on product questions, Improved delivery success and experience, Improved communication with drivers, and the drivers love the app.
We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you demonstrated on each project, and the way you conduct business as a whole.

Cons

Integration is a major problem, the API is restrictive.
The order in which the route stops appear is a little confusing to program at first.
After 5 months of trying to get this system functioning we had to abandon it.

Cons

Uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders.
Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.
The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features68
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Billing Rate Management
  • CRM
  • Cash on Delivery
  • Client Portal
  • Communication Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Portal
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Fleet Management
  • Food Delivery Dispatching
  • For Courier Services
  • For Freight Operations
  • For Restaurants
  • For Salons and Spas
  • Fuel Tracking
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Gift Card Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Label Printing
  • Labeling
  • Live Driver Tracking
  • Live Tracking
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Progress Tracking
  • Proof of Delivery
  • QuickBooks Integration
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Shipping Labels
  • Shipping Management
  • Sick Leave Tracking
  • Skills Tracking
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Timesheet Management
  • Transportation Management
  • Work Order Management
  • Total features87
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Billing Rate Management
  • CRM
  • Cash on Delivery
  • Client Portal
  • Communication Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Portal
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Fleet Management
  • Food Delivery Dispatching
  • For Courier Services
  • For Freight Operations
  • For Restaurants
  • For Salons and Spas
  • Fuel Tracking
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Gift Card Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Label Printing
  • Labeling
  • Live Driver Tracking
  • Live Tracking
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Progress Tracking
  • Proof of Delivery
  • QuickBooks Integration
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Shipping Labels
  • Shipping Management
  • Sick Leave Tracking
  • Skills Tracking
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Timesheet Management
  • Transportation Management
  • Work Order Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations19
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier