PrePass Reviews

the scale bypass system and the number of states that accepted it for tolls.

It's done everything we were told it would do.

Our drivers are able to get approval (green light) to move past scale houses in most cases. This saves critical time in the drivers day. The toll pass feature insures drivers are able to quickly move through toll roads without waiting in lines to pay a toll or having to maintain paper records of each toll road usage. All records are easily accessible in the Prepass portal for driver managers to review.

The Prepass Elite pass does not have a feature to indicate to the driver that the toll pass was transmitted correctly. There is also no way for a driver to be alerted of low battery power. They are left to pull into scale houses if they do not receive an indication (green-red light) on the Prepass. Then they must assume the batteries are low and change the batteries while waiting in a line at the scale house.

We don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass.

We don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass. Their website is dated, and some functions require dealing with support on editing equipment, and their support team takes a very long time to respond.

It saves us time with POE and Toll roads.

the Permit part could be improved by letting me update instead of having to send permits in.

The setup for adding a new prepass device to a truck is easy to navigate. The availability of reports and telematics is very helpful for our fleet.

Having a better way to find needed reports. There's a lot on the site, but sometimes difficult to navigate.

It saves our fleet time and money. It gives us a focal point and a ceiling when it comes to safety scores. As minor, as it may be, it is a good recruiting tool.

Not really applicable in our case. It rarely goes down.

As a Dispatcher, drivers like having this in their trucks as it makes them more aware of scale houses and saves them time while on the road.

I would say adding in truck information or knowing when there is information missing or expired.

Capabilities it is able to do many things- I have not even tapped into all of the abilities.

Cost it is a litle expensive but that is the way everything is ging right now.

Easy to use. Keep track of all the prepass in each truck

Does always get picked up at tolls, have to send in toll violations in takes a long time to get reloved

process is easy, but every year after renewal having issue with Washington & Oregon

for state of Washington & Oregon , need to be worked one

Our drivers feel at ease knowing that they have a prepass device in their trucks.

I don't know if I am utilizing what we have.

Yes very easy to use and simple to operate

Nothing everything looks great. No other issues

Thank you for the great review! We are glad to hear you are happy with our PrePass services.

Allows us to bypass scales, saving our drivers time and exposure to the DOT.

Integrating and keeping track of all prepasses can be frustrating.

Every time I call it takes no time to get connected with someone who is eager to help.

The website is difficult to navigate for a new user.

I can look and see what is happening with any of my trucks using Pre-Pass.

Too many steps to see what is happening with each vehicle.

Very easy to use. Customer service is very helpful, and knowledgeable.

I can't think of anything. I really like this software.

Overall the website is easy to use and did not have any misunderstanding

The website run very slow and is time consuming.

That it integrates with our software. It's easy for our Drivers to use.

Not that i know of, the cost isn't a factor.

the quickness in replacing transponders and the coverage

the challenges with deleting old transponders from the account

Easy to use. friendly staff , good customer support

that you are charging customers $100 for unreturned devices

The ability to scale it as needed is a great feature.

slightly more user friendly GUI with a bit more instruction

Bypass weigh stations, saving us money and time.

Can't think of anything. Prepass has always been great.

Very easy to use and user friendly interface

Sometimes the software takes too long to update

Very easy to work with, takes minute to add or remove vehicle, provides reports.

It could be faster, sometimes it takes minute or two to finish a task.

I keep track of my device and billing helps me re-assign devices for sold or moved trucks

You still have to email the registration over to prepass to order a new device. I would love to see a function were you can just order it on the website