RazorSync vs Service Fusion Comparison

Completely mobile service

Sometimes takes long to load.

Merchant processing. Instant updates. Easy to use. Inexpensive. Good response time from customer service. Never out of service.

It took some tweaking in the beginning to work for our company and as updates roll out we find ourselves changing things up but overall that's hardly a con.

We have found the address database is up to date, which has helped finding correct addresses in new subdivisions. Also, having the history speeds up return calls for additional service. Being able to see on the map where future jobs are helps is effeciency of scheduling.

I wish there was a way to break the visual of the maps and service tech into groups. Such as when more than one service coordinator uses the system and only needs to see their areas, or when the service department is broken into different geographical regions.

This software is the most user friendly out of the many systems we looked at. We look very professional and our customers appreciate the organization and the ease of making credit card payments. Because we are so organized, we have been able to pick up some major property management contracts. Our sales increased by 33% in one year and we have hired 4 new employees.

I would like to have Service Agreements added for our commercial customers.

Customer service really wants to be helpful

It’s not user friendly. I was hoping it would be much more intuitive, but it’s taking a lot of time to understand. With the software that I use for my other company, it was much easier to pick up.

Hi Jonathan thank you for your feedback, we work hard to have first class customer service. Please reach out to me at khaverty@razorsync.com to further discuss the issues you have and see what we can do to help you.

Ease of scheduling with multiple technicians. Works great with quickbooks online. Tracking ongoing service through the service sheets with reporting has been a big plus.

I wish there was more flexibility with invoicing. Emailing invoices to multiple addresses for one.

I most like the search engine for my clients. Really easy for my to find clients

I can not set field agents for the same time on two jobs

Thank you Jeremy for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Customer service is great and very helpful.

Autofill sometimes messes with adding a new appointment on the schedule, but is fixed by clearing your cache.

Ease of use, reliability, customer service is phenomenal

There really isn’t anything I don’t like about it

Thank you for the great review!

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when...

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Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Easy to use, great customer service, credit card payments

INVOICING!!! Recurrences - when you change the day of the week, it wipes out any money you have already set in there. You need to delete the money off work order template or that set amount shows up on every W/O. I wish system required a dollar amount on every W/O, even if it were 0.00. I wish the system would ask if you want to save something in case you forget to hit the update button, did I mention invoicing?? Would love to have someone from Razor come sit with me the last week of the month to see what I go through to invoice. So frustrating and time consuming.

Did? I do like this product. Ease of use. Very easy to teach.

Limited production detail. No tax collected report. Unable to set standard list or catatories for job titles(summaries). GPS is sketchy. Credits on customers do not sync to quickbooks (Prepayments for services).

Thank you for the compliment and review Daniel! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you.

Integration of sales and service Easy to manage items

Compatibility with quick books needs work No Proper CRM tab Very unstable when Synchronizing between mobile and desktop. No back button feature

Thank you for your review and feedback Isack. Please reach out to us if you ever have any questions!

Easy to learn and to Use, Great Customer Service!!

Needs to have a way to easily Add discounts to the entire ticket.

PRICE!!! Plus all the functionalities that a service company needs

The software behaves glitchy at times and I have to refresh my browser. Other than that I have not had any other problems. I'm using Safari. I don't know if the system will perform better with Chrome or Firefox

Incredibly useful program for streamlining operations. Customer service is great.

Could definitely use more customization options.

Thank you for your great review Justin. If there is something that you are specifically looking for we welcome the feedback. When you log into your account press the feedback button and type in your idea and we will pass it along to our product team.

Easy to use, and a great tool to track my customers, projects and invoicing. Customizable services and products is very helpful too. Integrates with QuickBooks too!

I did not like the RS credit card swiper and merchant service they partner with.

Thank you for your review and feedback Brock! Please reach out to us if there is anything your need or if you have any questions.

that we could track jobs and get information to service trucks

system would not connect a lot of time and when putting information in in the field it would up date losing information we were typing in. will admit some of our problems with system were employees not remembering how to operate system

Thank you for the feedback Randy. We're sorry to hear you've been having issues with our App. Can you contact our support at 877-675-4395 or send an email to support@razorsync.com to see if there's an issue we can help to resolve?

Quickbooks sync, and ease of use. Trying to streamline business for ease of invoicing and collecting etc.

Service item search takes a while. Lately the app and desktop version has been very glitchy.

HI Ryan, thank you for your feedback. Please reach out to support so we can document the issue and work to get it resolved for you.

Ease of use from phone in field, other services we have used were not as simple to use and the platform was totally different from back office

billing integration not simple, and back office not as easy to use in certain areas as other systems used prior

Customer Service is great and helps you when you need it!

You have to pay per user/tech and have min of 3.

Easy to upload progress pictures to owners/managers of companies we service

Takes a little bit to get used to and a bit difficult to find all features

Thank you Callie for your review and your feedback! Please reach out if we can help with anything!

Easy to use. Chat function is great. Customer service is very goog.

Could use integration with Google Calendar.

Thank you for your feedback D'Shone, please reach out to support 877-675-4395 to discuss the integration of Google Calendar.

Adjustability, easy to navigate on mobile

Limited 4G coverage in some service areas makes wifi necessary.. Not your fault. Its just a factor.

Thank you Kurt for the review. We look forward to serving you.

Scheduling, It updates my google calendar to keep me on track.

You can't a payment for more than what the ticket states for a credit

Thank you Jack for the great review and feedback! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us.