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RazorSync

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Field Service Management Software & Mobile App

(39)

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RazorSync Pricing, Features, Reviews and Alternatives

RazorSync FAQs

Q. What type of pricing plans does RazorSync offer?

RazorSync has the following pricing plans:
Starting from: $85.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of RazorSync?

RazorSync has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does RazorSync support?

RazorSync supports the following languages:
English


Q. Does RazorSync support mobile devices?

RazorSync supports the following devices:
Android, iPad, iPhone


Q. Does RazorSync offer an API?

Yes, RazorSync has an API available for use.


Q. What other apps does RazorSync integrate with?

RazorSync integrates with the following applications:
Microsoft Outlook, PayPal, QuickBooks Online Advanced, QuickBooks Online, Google Calendar, Google Maps


Q. What level of support does RazorSync offer?

RazorSync offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

RazorSync product overview

Price starts from

85

Per month

Flat Rate

What is RazorSync?

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

Key benefits of using RazorSync

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation

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Why am I seeing this?

RazorSync pricing information

Value for money

4.3

/5

498

Starting from

85

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

RazorSync features

Functionality

4.0

/5

498

Total features

104

16 categories

Most valued features by users

Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Reporting & Statistics
API
Data Import/Export
Customizable Reports
Real-Time Data

Functionality contenders

RazorSync users reviews

Overall Rating

4.3

/5

498

Positive reviews

84

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.98/10
Rating distribution

5

4

3

2

1

250

169

63

13

3

Pros
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Cons
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.

Overall rating contenders

NB
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Nicholas B.

Account Support Manager

Facilities Services, 51-200 employees

Review source

Overall Rating

Gets the job done

Reviewed 3 years ago

Transcript

Nicholas B.: My name is Nicholas. I am an account support manager for a building maintenance company....

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Beth K.

Financial Advisor

Construction, 11-50 employees

Review source

Overall Rating

Great staffing gets users up and going....

Reviewed 3 years ago

Transcript

Beth K.: Hi. I'm Beth. I'm a senior business consultant, and I give RazorSync a five. If you want more...

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Lucine K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

RazorSync is a life saver!

Reviewed 8 years ago

RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.

Pros

The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks! The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe. I love that if RazorSync is down, I still have access to the appointments via our gmail account!

Cons

Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.

rm
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rachel m.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Comprehensive Software for Service Providers

Reviewed 3 years ago
Pros

From customer leads to payments, this software covers everything you can think of. One of my favorite features is the customer interactions you can set up, by letting them know when we are on our way or onsite.

Cons

My biggest complaint is customization. To be Fair Even since we first purchased the software, they have implemented new customizations. So keep on adding customizable fields, RazorSync!

Vendor response

Thank you Rachel We look forward to serving you.

AC
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Alissa C.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Service Issues

Reviewed 5 years ago

RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had.

Pros

The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive.

Cons

The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal.

Vendor response

Thank you Alissa for your review and your feedback, we appreciate it. Thank you for bringing these issues to our attention. Please feel free to email me directly khaverty@razorsync.com or call us directly at 877-675-4395 to see if there's an issue we can help resolve.

DD
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Denise D.

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Far and beyond our previous solution

Reviewed 5 years ago

We have had a great experience. Support is responsive and helpful. They have helped us with the development of customizations and have come up with unique ideas to work with our business model.

Pros

Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation

Cons

Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level.

Vendor response

Thank you very much for that great review Denise! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us!

ER
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Erica R.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RazorSync is great for home service industries

Reviewed 5 years ago

We have better communication from our on-site technicians to our office personnel. We are able to keep better track of jobs, reducing the amount of work orders that are lost as well as increasing customer satisfaction.

Pros

It is easy to use, training took just a few days. The route optimization greatly improves efficiency. Working as a database; it works great to maintain customer information and work orders.

Cons

It would be helpful if the technicians could upload PDF attachments to the mobile app. Would also like to be able to include PDF attachments to invoices.

Vendor response

Thank you Erica! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!

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