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RazorSync Pricing, Features, Reviews and Alternatives
RazorSync FAQs
RazorSync product overview
What is RazorSync?
RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.
Key benefits of using RazorSync
Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.
Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.
Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.
RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.
Typical customers
Platforms supported
Support options
Training options
Not sure about RazorSync? Compare it with a popular alternative
RazorSync
Starting from
85
Per month
Flat Rate
Starting from
49
Per month
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RazorSync pricing information
Value for money
4.3
/5
493
Starting from
85
Per month
Flat Rate
Pricing options
Value for money contenders
RazorSync features
Functionality
4.0
/5
493
Total features
98
15 categories
Most valued features by users
Functionality contenders
RazorSync users reviews
Overall Rating
4.3
/5
493
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.99/10
249
168
61
12
3
Overall rating contenders
Beth K.
Financial Advisor
Construction, 11-50 employees
Review source
Transcript
Beth K.: Hi. I'm Beth. I'm a senior business consultant, and I give RazorSync a five. If you want more...
Nicholas B.
Account Support Manager
Facilities Services, 51-200 employees
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Transcript
Nicholas B.: My name is Nicholas. I am an account support manager for a building maintenance company....
Lucine K.
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RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.
The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks! The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe. I love that if RazorSync is down, I still have access to the appointments via our gmail account!
Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.
Dillon W.
Construction, 1-10 employees
Used daily for 2+ years
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Very Successful software that does a great job on the customer support of the product. Very well designed with many features.
The software allows me to track my business very closely. It allows you to go paperless.
A few glitches with estimates and work orders, and yes there were workarounds but it would be nice if there was a fix
Thank you for the great review Dillon. We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us.
Alissa C.
Retail, 51-200 employees
Used daily for 1-2 years
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RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had.
The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive.
The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal.
Thank you Alissa for your review and your feedback, we appreciate it. Thank you for bringing these issues to our attention. Please feel free to email me directly khaverty@razorsync.com or call us directly at 877-675-4395 to see if there's an issue we can help resolve.
Gregory C.
Retail, 11-50 employees
Used daily for 2+ years
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Greater control on the work order process and accounting process.
Ease of use and ability to create multiple work orders for the same customer.
I wish you were able to flip easier through the program to access various work orders. When you enter in a work order, I wish this would automatically open up and allow me to see instead of having to flip through the customer. The work order should open up to the proper work order.
Thank you for your feedback and review! If you ever need anything, please feel free to reach out to us.
Brett S.
Construction, 11-50 employees
Used weekly for 1-2 years
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We tried to switch to another software for the option mentioned above. But ended up coming back to Razor because everything else worked so horribly, but Razor worked really well in a lot of small areas.
We've tried a few different ones and for the price, we haven't found any better than RazorSync. The usability from different devices and flow of information seems to function very well.
The one thing we wish we had is the combination of this dispatch software with GPS tracking. We get a little bit of it in the technicians tab dropping cookies, but if I could dispatch in Razor, and then go to the GPS and have all the funcionality built there it would be powerful. Would really love to automate time sheets by setting up a geo fence. I can dispatch a job, see the vehicle leave, then once the vehicles leaves the geofence his time sheet starts, one back in the geo fence his time sheet stops.
Thank you Brett for the review and the feedback. Please let us know if you have any questions or need anything!
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