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RazorSync Pricing, Features, Reviews and Alternatives

RazorSync product overview

Price starts from

40

Per month

Other

What is RazorSync?

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

Key benefits of using RazorSync

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation

RazorSync pricing information

Value for money

4.3

/5

485

Starting from

40

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

RazorSync features

Functionality

4.0

/5

485

Total features

90

15 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
API
Third Party Integrations
Customizable Reports
Workflow Management
Inventory Management

Functionality contenders

RazorSync users reviews

Overall Rating

4.3

/5

485

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.02/10
Rating distribution

5

4

3

2

1

246

167

57

12

3

Pros
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.

MR

Marisa R.

Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.

JL

Josephine L.

Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.

CG

Chelsea G.

Cons
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.

NB

Nicholas B.

Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.

LD

Lacey D.

Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.

KS

Kris S.

Overall rating contenders

Overall Rating

Great staffing gets users up and going....

Reviewed a year ago

Transcript

Beth K.: Hi. I'm Beth. I'm a senior business consultant, and I give RazorSync a five. If you want more...

NB
AvatarImg

Nicholas B.

Account Support Manager

Facilities Services, 51-200 employees

Review source

Overall Rating

Gets the job done

Reviewed a year ago

Transcript

Nicholas B.: My name is Nicholas. I am an account support manager for a building maintenance company....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Bang for Buck!

Reviewed 6 years ago

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based. RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed. All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky. UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LOVE IT!

Reviewed a year ago

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Pros

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Cons

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Vendor response

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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A lot of potential, but falls short on some very basic requirements

Reviewed 5 years ago

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pros

Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.

Cons

There is no field for a purchase order, in our days 99% of our customers use a purchase order. Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Okay software for the price

Reviewed a year ago

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Pros

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Cons

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Vendor response

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What I would like have added or changed

Reviewed 3 years ago

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pros

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when...

Vendor response

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

RazorSync FAQs and common questions

Q. What type of pricing plans does RazorSync offer?

RazorSync has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of RazorSync?

RazorSync has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does RazorSync support?

RazorSync supports the following languages:
English


Q. Does RazorSync support mobile devices?

RazorSync supports the following devices:
Android, iPad, iPhone


Q. Does RazorSync offer an API?

Yes, RazorSync has an API available for use.


Q. What other apps does RazorSync integrate with?

RazorSync integrates with the following applications:
Microsoft Outlook, PayPal, QuickBooks Online Advanced, Quickbooks Online, Google Calendar, Google Maps


Q. What level of support does RazorSync offer?

RazorSync offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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