SAFE Pricing, Features, Reviews and Alternatives

This system is easy to use. The barcode system is great and assist with media handling 100% better than it used to be if you are diligent in where you are placing your evidence. Uploading documents is great, fast and efficient. I take a lot of pride in my evidence room and this system and this system allows me to track the evidence better. It has a sign in sign out feature so you can hold people...

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Moving from Item back to matter is a huge pain. Once you click on the item you need to view you have at the very least 3 clicks to go back and view the matter and get back to the other items in the case. Adding people to a matter is not easy. If you try to add a person who has been added previously instead of asking if you'd like to add that person (It does this once) it tells you that email already...

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This product is so easy to setup and use. You literally can be setup, trained, and entering evidence into the SAFE within a couple of hours. I took a couple of our officers, gave them logins and asked them to enter a fictitious case with several items of evidence into SAFE, without showing them how to use the system. Each officer was able to navigate the software and enter the case and its corresponding evidence without any issues or help. The system is very intuitive and easy to use.

The downside of any shared system is the lack of configurability in some areas of the system. With that said, the staff at Tracker have made every accommodation that we’ve asked, within reason.

The address field populates addresses as you type and the ability to customize the reports..

The most important aspect of tracking evidence is to maintain an accurate chain of custody. The Safe program lacks the ability to properly maintain a correct chain of custody. In a perfect world the Safe program would be fine, but not all transactions occur exactly when or how we want them to and with Safe, there is no ability to change a transaction. The transaction may change in different ways, to include the person who is assigned to pick up the item to the actual date the items is picked up or transferred. This could ultimately cause an important case or cases to be thrown out of court. There is also a lack of ability to customize the various forms that are used. The currency form was designed very poorly.

Being able to quickly and easily search and view evidence pertaining to certain cases. Quickly and efficiently being able to label and store evidence, as well as check it out. Replaced hand written control forms and evidence labels for a neat organized look.

Prefers there was an option to observe the completed label and information added to a case, person, or item and give users the opportunity to make any necessary changes without an administrator. At this point, when adding new information, once you've moved on to a new page, you can not go back and make any changes. Being able to observe the information and make changes prior to official publishing would reduce the changes admin has to make upon officer request.

Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime. Your system could easily be changed to give you permission to edit your items while still in a temporary location. Have your Admin contact one of our support specialist to show you how to make this change.

Productivity and navigation are a breeze in SAFE since many times there are multiple ways to view and securely modify item data. Where normally we would find ourselves saying, "It sure would be nice to be able to click this and have it do that", in SAFE the comment we make most is, "Wow, I'm glad I can click this and have it do that!". SAFE seamlessly flows.

Since SAFE is the best in the business and so carefully thought out and efficient, the expectation is set very high. Because of this, when there are faults, they are more pronounced. I've experienced some concerns at the user-interface level that, if unnoticed, could have led to serious business issues.

We are incredibly grateful that you took the time to leave us your praise and valued feedback. SAFE was designed to be an enterprise solution encompassing the latest standards and industry best practices. Although we try very hard, it is difficult to consider every possible use case. We put customer satisfaction as top priority, and we are committed to continuous improvement to meet the evolving needs of our customers.